Jobs in the United States

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Added 3 mins ago
Vice President, Technology & Analytics
Gartner
Stamford, CT · Fort Myers, FL
Gartner is a growth business driven by powerful technology and analytics. The VP of Technology & Analytics enables automation and growth for Gartner Consulting (GC) to support long-term,…
Added 8 mins ago
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CALL CENTER MANAGER
GPAC
Sparks, NV
- $80,000 to $100,000 USD / year
Use quality management, workforce management, analytics, and AI tools to improve the member and agent experience
Added 8 mins ago
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CALL CENTER MANAGER
GPAC
Gardnerville, NV
- $80,000 to $100,000 USD / year
Use quality management, workforce management, analytics, and AI tools to improve the member and agent experience
Added 8 mins ago
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CALL CENTER MANAGER
GPAC
Fernley, NV
- $80,000 to $100,000 USD / year
Use quality management, workforce management, analytics, and AI tools to improve the member and agent experience
Added 8 mins ago
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CALL CENTER MANAGER
GPAC
Verdi, NV
- $80,000 to $100,000 USD / year
Use quality management, workforce management, analytics, and AI tools to improve the member and agent experience
Added 8 mins ago
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CALL CENTER MANAGER
GPAC
Dayton, NV
- $80,000 to $100,000 USD / year
Use quality management, workforce management, analytics, and AI tools to improve the member and agent experience
Added 8 mins ago
G
CALL CENTER MANAGER
GPAC
Carson City, NV
- $80,000 to $100,000 USD / year
Use quality management, workforce management, analytics, and AI tools to improve the member and agent experience
Added 10 mins ago
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CALL CENTER MANAGER
GPAC
Sparks, NV
- $80,000 to $100,000 USD / year
Use quality management, workforce management, analytics, and AI tools to improve the member and agent experience
Added 10 mins ago
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CONTACT CENTER MANAGER
GPAC
Las Vegas, NV
- $80,000 to $100,000 USD / year
Use quality management, workforce management, analytics, and AI tools to improve the member and agent experience
Added 10 mins ago
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CALL CENTER MANAGER
GPAC
Silver Springs, NV
- $80,000 to $100,000 USD / year
Use quality management, workforce management, analytics, and AI tools to improve the member and agent experience
Added 10 mins ago
G
CALL CENTER MANAGER
GPAC
Yerington, NV
- $80,000 to $100,000 USD / year
Use quality management, workforce management, analytics, and AI tools to improve the member and agent experience
Added 10 mins ago
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CALL CENTER MANAGER
GPAC
Minden, NV
- $80,000 to $100,000 USD / year
Use quality management, workforce management, analytics, and AI tools to improve the member and agent experience
Added 11 mins ago
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NA Sales Representative, Data Platform - Manufacturing & Transportation
Oracle
Jefferson City, MO
- $110,000 to $194,400 USD / year
…advantage. Through Oracle's market-leading Data Platform, AI, Analytics, and Cloud solutions, customers are modernizing their businesses with intelligent, secure, and scalable…
Added 12 mins ago
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CALL CENTER MANAGER
GPAC
Gardnerville, NV
- $80,000 to $100,000 USD / year
Use quality management, workforce management, analytics, and AI tools to improve the member and agent experience
Added 23 mins ago
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CALL CENTER MANAGER
GPAC
Carson City, NV
- $80,000 to $100,000 USD / year
Use quality management, workforce management, analytics, and AI tools to improve the member and agent experience
Added 29 mins ago
Demand Planning Manager - Tampa, FL
Sonepar
Tampa, FL
Strong aptitude for analytics, forecasting and developing models.
Added 31 mins ago
Director, Consumer Digital Product Operations
Humana
Jefferson City, MO
Working closely with senior leaders across product, technology, design, analytics, and business functions, this individual will bring clarity to decision-making, strengthen accountability,…
Added 31 mins ago
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Associate Attorney
GPAC
Los Angeles, CA
- $135,000 to $200,000 USD / year
Computer skills working with iManage and Coyote Analytics preferred
Added 34 mins ago
AVP Growth Analytics
Unum Group
Portland, ME
The Assistant Vice President of CX Growth Analytics is responsible for leading a technical team that drives Demand Generation revenue growth and optimization. This leader serves as a…
Added 34 mins ago
Deputy Director of Equipment Maintenance
Maine Turnpike Authority
Portland, ME
Added 34 mins ago
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Databricks Data Engineer
Eliassen Group
Augusta, ME
- $150,000 to $154,000 USD / year
Build and maintain data lakes to support analytics and business intelligence.
Added 34 mins ago
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Program Manager
Eliassen Group
Augusta, ME
- $75 to $80 USD / hour
Create metrics and reports with Data and Analytics, and maintain process repositories in SharePoint.
Added 40 mins ago
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Program Manager
Eliassen Group
Helena, MT
- $75 to $80 USD / hour
Create metrics and reports with Data and Analytics, and maintain process repositories in SharePoint.
Added 40 mins ago
EG
Databricks Data Engineer
Eliassen Group
Helena, MT
- $150,000 to $154,000 USD / year
Build and maintain data lakes to support analytics and business intelligence.
Added 44 mins ago
Financial Analyst - River Region - Hybrid
Ochsner Health
Kenner, LA
Provides reporting and analytics to ensure operational profitability.

GPAC

CALL CENTER MANAGER

Gardnerville, NV, United States

$80,000 to $100,000 USD / year

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Job details

Pay: $80,000 to $100,000 USD / year
Apply by: Jan 10, 2027
Posting language: English
Posted: Oct 12, 2026

Original job description

Call Center Manager – Financial Services Reno, Nevada | Relocation Candidates Welcome

Are you a people-focused contact center leader who knows how to coach high-performing teams, strengthen the customer experience, and use technology to improve results?

I’m partnering with a respected financial institution seeking a Call Center Manager to lead its Member Sales and Service Center in Reno. This is an excellent opportunity to influence team performance, service delivery, operational efficiency, and the continued development of a modern CCaaS environment.

What You’ll Lead

Coach, develop, and manage contact center employees
Drive service, sales, productivity, and team-performance goals
Monitor staffing, agent availability, wait times, abandonment rates, and service levels
Resolve escalated member concerns and complex operational issues
Oversee hiring, onboarding, training, retention, and performance reviews
Manage and continuously improve the organization’s CCaaS technology
Use quality management, workforce management, analytics, and AI tools to improve the member and agent experience
Lead projects that streamline processes and increase efficiency

What We’re Looking For

Three to five years of proven management experience and/or CCaaS technical experience
Strong coaching, team-development, and performance-management abilities
Experience managing contact center operations, service levels, and escalations
Excellent communication, problem-solving, and decision-making skills
Financial institution and consumer-lending experience preferred
Bachelor’s degree in business, finance, or a related field, or qualifying related experience
NMLS registration required
Ability to work onsite in Reno with moving to Hybrid 3 days/week- T,W,TH
Relocation assistance available

Why Consider This Opportunity?

Salary up to $100,000 depending on experience*
Lead and develop a customer-focused contact center team
Influence strategy, technology, processes, and service delivery
Gain hands-on exposure to CCaaS, AI, workforce management, and trend analytics
Participate in enterprise-wide projects and operational improvements
Build a long-term leadership career within financial services
Relocation candidates will be considered

All inquiries will be handled confidentially.

TO APPLY: send resumes to caroline.larkin@gogpac.com

Equal Opportunity Employer/Veterans/Disability

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