(SPM) Product Owner

Job Title:

(SPM) Product Owner Location: Grand rapids, MI- Hybrid must be willing to work onsite M-W

Job Description:

We are seeking an experienced ServiceNow Strategic Portfolio Management (SPM) Product Owner with 2-5 years of expertise in enhancing ServiceNow platforms. This role involves guiding the buildout of SPM solutions to align with business objectives. The ideal candidate will act as a bridge between stakeholders and technical teams, ensuring the successful implementation of innovative solutions.

**Product Ownership:**

• Organize and prioritize the product backlog, refining user stories and acceptance criteria.
• Enhance Demand, Resource, Enterprise Agile Platform (EAP), and Waterfall modules.
• Manage continual improvement around dashboarding and reporting capabilities.
• Oversee end-to-end delivery of SPM features, from ideation to deployment.
• Ensure documentation matches current state of process and system.
• Manage testing plan(s) for SPM for bi-annual upgrades.
• **Stakeholder Collaboration:**
• Work closely with business stakeholders, architects, developers, and Scrum Masters to capture requirements and translate them into actionable deliverables.
• Conduct product demonstrations for stakeholders and gather feedback for continuous improvement.
• **Technical Oversight:**
• Provide subject matter expertise on ServiceNow SPM modules, including configuration, workflows, and customizations.
• Collaborate on technical designs and ensure adherence to ServiceNow best practices.
• Lead testing efforts, including User Acceptance Testing (UAT), to ensure quality deliverables.

Requirements

Qualifications

• Experience:
• Minimum of 2-5 years working on the ServiceNow platform with a focus on Strategic Portfolio Management (SPM).
• **Certifications (Preferred):**
• Certified ServiceNow Administrator (CSA).
• Certified Implementation Specialist – SPM.
• Agile certifications such as Scrum Master, Product Owner, SAFe Agilist, or Kanban System Design.
• **Technical Skills:**
• Strong knowledge of ServiceNow SPM modules, including portfolio management, demand management, and resource management.
• Proficiency in Agile frameworks (Scrum, Kanban) and SDLC methodologies.
• Familiarity with Common Service Data Model (CSDM) and data analytics/reporting.

The ideal candidate for this role has 2 to 5 years of relevant work experience. As part of their role on a product team, a successful Product Owner should fulfill the following duties and

responsibilities:

• Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements
• Defining the vision for the team’s product
• Creating a product road map based on this vision
• Managing the product backlog and prioritizing them based on changing requirements
• Overseeing all stages of product creation including design and development
• Developing user stories
• Monitoring and evaluating product progress at each stage of the process
• Liaising with the product team and end-users to deliver updates
• Participating in Scrum meetings and product sprints