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Added 5 mins ago
SR
Assistant Project Manager
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Added 5 mins ago
Incident Manager
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The core responsibility of the CTOC Incident Manager is to oversee the Incident Management program, processes, and procedures within the CTOC. This role involves leading and coordinating…
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UNAVAILABLE, VA
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Customer Support Specialist
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The Customer Support Specialist provides on-site Tier 1 technical customer support for Google Public Sector’s (GPS) sovereign and classified cloud environments within the USG2 Department of…
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Security Operations Analyst
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UNAVAILABLE, VA
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Senior Operations Lead
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Added 1 hour ago
Senior Operations Lead
Astraeus Operations LLC
UNAVAILABLE, VA
…with large business capabilities due to our shared-services Program Management Office (PMO) structure. Through our ISO 9001:2015 certification, we can accomplish the full range of contract…
Added 1 hour ago
ServiceNow Workflow Manager
GovCIO
Hampton, VA
We are seeking a ServiceNow Workflow Manager to lead our ServiceNow development, implementation, and support teams. This role requires a seasoned professional who combines deep technical…
Added 1 hour ago
Chief Engineer
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Reston, VA
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Added 1 hour ago
Information Systems Security Officer (ISSO) III
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Montgomery, AL
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Added 2 hours ago
SD
Electro-Optical Systems Engineer
Space Dynamics Laboratory
North Logan, UT
- $126,000 to $200,000 USD / year
…Military Space Division. The selected candidate will serve as a technical authority bridging optical physics, sensor architecture, and space systems engineering. In this high-impact,…
Added 2 hours ago
Senior Systems Engineer (Sentinel Future Capabilities Requirements)
Systems Planning and Analysis
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Participate in technical interchange meetings, design reviews, program management reviews, certification working groups, and other technical meetings, as required.
Added 2 hours ago
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Tenica and Associates LLC
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ACTIVE TS/SCI CLEARANCE WITH CI POLY REQUIRED TO BE CONSIDERED FOR THIS POSITION
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ACTIVE TS/SCI CLEARANCE WITH CI POLY REQUIRED TO BE CONSIDERED FOR THIS POSITION
Added 2 hours ago
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Added 2 hours ago
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El Segundo, CA · Chantilly, VA
…Engineering to our corporate customers. IFAD provides an array of technical capabilities that support our customers in assuring the availability, readiness and success of ground…
Added 2 hours ago
Principal RF Engineer
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Springfield, VA · Springfield
Acts as the technical advisor to the program manager.
Added 2 hours ago
Deputy Program Manager
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Austin, TX · Austin
Reporting to the Program Manager, the Deputy PM will drive execution to the plan, to include schedule, scope, budget, deliverables, and technical performance. This opportunity will require…
Added 2 hours ago
Program Manager
Core One
Williamsburg, VA
We’re looking for a highly organized, hands-on Program Manager to lead a technical training course that runs multiple sessions throughout the year. You’ll own the program from start to…
Added 3 hours ago
Unified Communications Administrator
CACI, INC.-FEDERAL
Washington, DC
Minimum Clearance Required to Start: TS/SCI with Polygraph
Added 3 hours ago
Principal RF Engineer
CACI, INC.-FEDERAL
Springfield, VA
Acts as the technical advisor to the program manager.
Added 3 hours ago
Deputy Program Manager
CACI, INC.-FEDERAL
Austin, TX
Reporting to the Program Manager, the Deputy PM will drive execution to the plan, to include schedule, scope, budget, deliverables, and technical performance. This opportunity will require…

GovCIO

ServiceNow Workflow Manager

Hampton, VA, United States

USD $120,000.00 - USD $150,650.00 /Yr.

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Job details

Pay: USD $120,000.00 - USD $150,650.00 /Yr.
Experience: High School with 9+ years (or commensurate experience)
Posting language: English
Posted: Mar 19, 2026

Original job description

Hampton, Virginia

Top Secret w/ SCI

On-site only

Information Technology

Overview

GovCIO is currently hiring for a ServiceNow Workflow Manager to support modernization efforts. This position will be located in Hampton, VA at Joint Base Langley-Eustis and will be a fully onsite position.

Responsibilities

We are seeking a ServiceNow Workflow Manager to lead our ServiceNow development, implementation, and support teams. This role requires a seasoned professional who combines deep technical expertise in the ServiceNow platform with proven people management capabilities. The successful candidate will be responsible for driving technical excellence while fostering team growth and ensuring successful delivery of ServiceNow solutions across our global organization. This position is located at Langley Air Force Base, Hampton, Virginia.

Key Responsibilities

Technical Leadership
Provide technical direction and architectural guidance for ServiceNow implementations across multiple modules
Lead complex ServiceNow projects including upgrades, integrations, and custom application development
Oversee CMDB strategy, data governance, and accuracy initiatives to ensure reliable IT asset visibility
Ensure adherence to ServiceNow best practices, coding standards, and governance frameworks
Review and approve technical designs, workflows, and customizations
Stay current with ServiceNow platform updates, new features, and emerging capabilities.
People Management
Manage, mentor, and develop a team of ServiceNow administrators, developers, and analysts
Conduct performance reviews, set goals, and create individual development plans
Foster a collaborative, innovative team culture focused on continuous learning
Provide coaching and technical guidance to team members at various skill levels
Manage resource allocation and workload distribution across the team
Operational Excellence
Ensure SLA compliance and maintain high service quality standards
Lead incident response and problem resolution for platform issues
Manage vendor relationships and coordinate with ServiceNow support when needed
Develop and maintain team documentation, procedures, and knowledge base
Strategic Planning
Lead the ServiceNow roadmap planning and technology strategy
Develop and maintain analytics frameworks to measure team performance and platform effectiveness
Create executive-level dashboards and reports to demonstrate business value and ROI
Identify opportunities for process improvement and automation using data-driven insights
Support business stakeholders in defining requirements and solution approaches

Qualifications

High School with 9+ years (or commensurate experience)

Required Skills and Experience

Clearance: TS/SCI

DOD 8140 IAT II certification (Security+ CE, CCNA-Security, CySA+,CND)
Experience with ServiceNow
Knowledge of core ServiceNow modules
IT Service Management (ITSM)- Incident, Problem, Change, Service Catalog
Configuration Management Database (CMDB)- CI relationships, data Integrity
Performance Analytics and Reporting - critical metrics, dashboards, and business intelligence
Customer Service Management (CSM)
Security Incident Response (SIR)
ServiceNow App Engine and Platform capabilities
CMDB Management: Expertise in:
CMDB design, implementation, and ongoing governance
Configuration Item (CI) identification, classification, and relationship mapping
CMDB data quality management and health scoring
Integration with discovery tools and automated population strategies
CMDB analytics and reporting for IT asset visibility
Compliance with ITIL configuration management processes
Analytics & Reporting: Proficiency in:
ServiceNow Performance Analytics implementation and configuration
Dashboard creation and data visualization guidelines
Benchmark development and metrics strategy aligned with business objectives
Advanced reporting using Report Builder and scheduled reporting
Data analysis and trend identification for operational insights
Integration with external BI tools and data warehouses
Development Skills: Proficiency in:
JavaScript, Glide APIs, and ServiceNow scripting
ServiceNow Flow Designer and Workflow
REST/SOAP web services and integrations
HTML, CSS, and UI customization
Database concepts and ServiceNow data modeling
A deep understanding of Secure Development Life Cycle (SDLC)

Preferred Skills and Experience

Certifications
ServiceNow Certified System Administrator (CSA)
ITIL Foundations
Experience with DOD Networks (NIPR, SIPR, JWICS)

#NSS

#AR

#mav002

Posted Salary Range

USD $120,000.00 - USD $150,650.00 /Yr.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

During the Interview Process
Virtual video interview conducted via video with the hiring manager and/or team
Camera must be on
A valid photo ID must be presented during each interview
During the Hiring Process
Enhanced Biometrics ID verification screening
Background check, to include:
Criminal history (past 7 years)
Verification of your highest level of education
Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

Employee Assistance Program (EAP)
Corporate Discounts
Learning & Development platform, to include certification preparation content
Training, Education and Certification Assistance*
Referral Bonus Program
Internal Mobility Program
Pet Insurance
Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

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