Operations Manager

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An operations manager is responsible for overseeing day-to-day operations at all gourmet companies business and guiding general business strategy. the operations manager shall assist the vice president, operations to achieve company goals and also ensure that all locations are functioning well.

ROLE AND RESPONSIBILITIES

• Manage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plans
• Selection, hiring, development, performance mgmt., coaching, scheduling and engagement of unit Team Members
• Ensure execution of all inventory and operational standards as well as Company’s Purchasing Tool;
• Ability to review and analyze business reports, such as profit and loss statement (P&L)
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with Customers, peers and upper management
• Developing key performance goals and managing the performance of staff
• Creating and implementing strategies for business growth
• Ensuring that departments or units deliver quality offerings to clients
• Working closely with account managers and other senior staff to retain clients
• Developing new solutions to meet client needs
• Improving internal processes for better productivity
• Overseeing large projects and interpreting performance reports
• Managing the budget and monitoring the financial health of a location or business unit
• Facility Cleanliness and Food Safety Standards. You will follow proper food handling techniques utilizing Hazard Analysis Critical Control Points (HACCP) , ServSafe, and facility policies and procedures
• Ability to travel and work an assortment of days, evenings and weekends as needed;

Qualifications and Education Requirements

• Strong written and verbal communication skills to produce reports, assign tasks, accept instructions and handle vendor contracts, among other tasks
• Organization and the ability to multitask to complete a wide variety of tasks
• Leadership ability to manage challenges and oversee employees
• Keen strategic thinking and planning
• Understanding of budget management and financial monitoring
• Excellent leadership skills, including goal setting, motivating, training and mentorship
• Exceptional interpersonal and communication skills, including writing, speaking and active listening
• Effective conflict resolution and problem-solving skills
• Good organization and time management
• Comfortable in a fast-paced or high-pressure environment
• In-depth knowledge of their industry
• Attention to detail to ensure tasks are completed thoroughly and correctly