Hostess

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Hostess Responsibilities:

• Greeting guests as they enter, and putting them on a waiting list as necessary
• Providing guests with menus and answering any initial questions
• Seating guests at tables or in waiting areas
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers
• Engaging with guests to ensure they're happy with food and service
• Assist in responding to complaints and helping to resolve them
• Answering phone calls, taking reservations and answering questions
• Have an in-depth knowledge of the menu
• Assisting with other duties in the restaurant as needed
• Providing great customer service

Hostess Requirements:

• High school diploma or equivalent preferred
• Ability to provide top-notch customer service in a fast-paced environment
• A positive attitude with both a friendly and pleasing personality
• Ability to work well under pressure with all restaurant staff, hotel staff and patrons
• Does high-quality work while unsupervised
• Able to work in a standing position for long periods of time
• Able to safely lift and easily maneuver trays of food when necessary
• Willing to follow instructions and ask questions for clarification if needed
• Able to handle money accurately and operate a point-of-sale system
• Able to work in a busy restaurant environment.
• Restaurant experience a plus