IT Manager

Description The Manager, IT plays a critical role in goop kitchen’s success by owning our mutli-site network architecture, project managing IT initiatives, and providing technical support to our HQ and restaurant teams. As a digital-first restaurant brand, every order, guest interaction, and kitchen workflow runs over a network and through an IT system, making stability, compliance and on-the-ground support critical to our business. This person will help architect and operate the infrastructure that keeps gk running and ensures our guests' and company's data stay protected.

They will report to the Sr. Director of Technology & Insights, serving as a key decision maker on all network, administrative, and IT support topics. They will work closely with operations, finance, HR, facilities and development teams to keep the day-to-day running and plan for future IT needs as we scale, ultimately project managing these initiatives to completion. Further, given gk’s growth trajectory, this role will coordinate across technology, development and operations teams to ensure new restaurants are opened to our network and hardware standards.

Responsibilities:

Network

• Architect the design of gk's network: segmentation, wireless, SD-WAN, ISP selection, redundancy, and configuration standards, covering both restaurants and corporate, in service of stability and security across the business
• Support maintenance of gk's PCI-DSS posture, leveraging external experts as needed
• Establish SLAs, escalation procedures, and incident response practices for network outages and issues
• Manage day-to-day relationships with IT vendors and contractors, including escalating problems and recommending when partners, scopes, or agreements need to change

Hardware

• Determine and implement hardware standards and lifecycle for networking gear, servers, and other restaurant hardware
• Build end-to-end lifecycle for corporate hardware including procurement, deployment, asset tracking, refresh, and end-of-life
• Own installation, replacement, network connectivity, and onsite troubleshooting for restaurant hardware (POS/KDS screens and printers, cameras, digital displays, etc.)

Support

• Act as the primary help desk resource for HQ corporate staff and restaurant teams, covering troubleshooting and system administration for IT systems and hardware
• Serve as the on-the-ground responder for onsite restaurant issues (network problems and device troubleshooting) potentially requiring substantial time on the road and in our restaurants
• Own onboarding/offboarding, account provisioning for corporate and restaurant accounts
• Lead relationships with IT support partners and agency resources, defining and evolving the IT support model as we scale
• In partnership with HR and the Sr. Director of Technology + Insights, write acceptable use and security policies for corporate applications and company devices and operationalize these standards

Requirements

Required

• 5+ years in IT, with 2+ years owning network architecture and operations for a multi-site environment
• Hands-on experience designing and operating modern enterprise networks (Meraki, UniFi, or equivalent) at scale, including segmentation, wireless, SD-WAN, and ISP/circuit management
• Strong track record of managing MSPs, agency partners, and vendors: pushing for performance, escalating issues, and defining when capacity needs to change
• Comfortable with onsite, hands-on work including troubleshooting hardware and network issues in person at restaurant locations, with willingness to travel to do so

Strongly preferred

• Restaurant, retail, or distributed brick-and-mortar experience
• Experience in fast paced, high growth environments
• Experience operationalizing security and compliance programs at a high-visibility , brand-sensitive company
• Experience writing acceptable use and security policies in partnership with HR or legal
• Familiarity and experience with experience with Google Workspace and UniFi/Ubiquiti

Nice to have

• Experience designing IT infrastructure for new site buildouts and coordinating with construction, operations, and development partners, including supporting new store openings end-to-end
• Experience leading or substantially contributing to security architecture decisions, vulnerability management, and incident response including hands-on work with MDM, identity, and endpoint security tooling
• Comfort using dashboards and data to inform IT and security decisions
• Exposure to celebrity-brand or public-facing consumer companies where reputational risk shapes the security posture
• Experience auditing PCI-DSS compliance and working knowledge of NY SHIELD, the security provisions of CCPA, or comparable data protection frameworks
• Experience administrating Rippling IT, Slack, Microsoft office, and cybersecurity agent software

Benefits

• Competitive salary and benefits package
• Bonus potential
• Medical, Dental and Vision insurance
• Paid time off
• 401k match
• Annual cell phone reimbursement
• Free goop kitchen lunch every day in the office .
• goop beauty + kitchen employee discount.
• Opportunity to build and work in a dynamic and innovative environment.
• A chance to make a meaningful impact on a rapidly growing brand.

About goop kitchen goop kitchen is an upscale fast-casual concept, founded by Gwyneth Paltrow in 2021, serving real, clean, and delicious food made-to-order. The brand focuses on thoughtfully sourced ingredients and chef-driven menus designed primarily for delivery and takeout. goop kitchen provides equal opportunities for all employees and applicants, without regard to sex or gender, gender identity, gender expression, age, race (including traits historically associated with race, such as hair texture and protective hairstyles), religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service in the uniformed services of the United States, or any other consideration protected by federal, state, or local law.