Jobs in the United States

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Added 1 min ago
Automation Technician III
Axon
AZ
Directly support the manufacturing line to meet daily and monthly goals.
Added 2 mins ago
Senior Salesforce Developer, Wharton Computing
Trustees of University of Pennsylvania
United States
Wharton Computing seeks to fill the role of Senior Salesforce Developer for its growing and dynamic continuing education units. This position works closely with business units and academic…
Added 3 mins ago
Special Education Teacher - Texas Connections Academy
Connections Academy
Houston, TX
Provide direct services to students including services delivered through web-conferencing software, as needed;
Added 6 mins ago
Technical Support Engineer
NetDocuments
Remote, United States
NetDocuments is seeking a Technical Support Engineer to provide support interfacing primarily via web/email and phone with customers to resolve technical complications within the…
Added 8 mins ago
Support Engineer III
GitHub, Inc.
United States
You will resolve customer support tickets through web, email, phone, and chat. . These tickets often involve billing disputes, invoice questions, refunds/credits, usage and metering…
Added 9 mins ago
FB
Wire Transfer System Manager
Fulton Bank
Lancaster, PA
- $72,500 to $120,800 USD / year
…level administration and maintenance of application servers, web servers, and communication equipment within the wire transfer infrastructure. Manage daily operations for Wire Transfer…
Added 9 mins ago
Senior Enterprise Operations Center (EOC) Lead
CACI
Ashburn, VA · Ashburn
Lead technical support for all DT/EA/CST IT systems including web applications, imaging and archiving applications, client-server applications, and specialized mission-critical applications
Added 9 mins ago
Senior Dashboard Developer
CACI
Ashburn, VA · Ashburn
CACI is seeking a Senior Dashboard Developer for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance…
Added 12 mins ago
SS
Data Center Commissioning Engineer
Southern Staffing Group
Red Oak, TX
- $130,000 to $160,000 USD / year
…execute Level 1 through Level 5 commissioning. You will also support a smooth handoff to facility operations teams. Success in this role requires a strong command of MEP systems, schedule…
Added 12 mins ago
FY27: Paraeducator Level I, Special Education, Montgomery Knolls ES, 6hrs/10mo, Ad closes 11/13/26
Montgomery County Public Schools
MD
…Ability to read/write/speak English. Ability to interact with and support students with special needs. Knowledge of standard computer hardware and software such as Google Workspace, MS…
Added 14 mins ago
GH
Field Engineer Team Lead
GE HEALTHCARE
Remote, United States
- $94,400 to $141,600 USD / year
…40%) however the primary function of the role is leadership support and mentoring for the…
Added 14 mins ago
Supportability Technical Lead, Billing, Google Cloud
Google
Boulder, CO · Sunnyvale, CA · Austin, TX
…C, C++, Python, Go, Shell, JavaScript, Perl, .NET) and core web technologies, networking, or Linux/Unix…
Added 15 mins ago
IG
Production Support CPQ Developer - INTL LATAM
Insight Global
Remote, United States
- From $33 USD / hour
We are seeking a Salesforce CPQ Developer / Production Support Engineer to support a fast-paced Salesforce and CPQ environment. This individual will be responsible for resolving production…
Added 16 mins ago
Clayton Homes Home Consultant - Fairfield, IL
HouseSmart Construction - Clayton
Fairfield, IL
Set Appointments – set home center visits utilizing prospect database and by converting ad calls and web leads to appointments
Added 16 mins ago
GN
Certified Personal Trainer
GYMGUYZ Northern Virginia & Bethesda
Manassas, VA
- $30 to $40 USD / hour
Support from a nationwide network of fitness pros
Added 16 mins ago
M
Marketing Communications - C
ManpowerGroup
Lake Forest, IL
- $38 to $42 USD / hour
Support launch and commercialization initiatives by partnering with Senior Product Managers on key execution activities.
Added 17 mins ago
Director, Full Stack Engineer
Capital One
Riverwoods, IL
Work within and across Agile teams to design, develop, test, implement and support technical solutions across a full-stack development tools and technologies
Added 17 mins ago
AI Engineer
AbbVie
North Chicago, IL
Support development of AI-enabled applications and fix straightforward defects under close supervision.
Added 17 mins ago
Front End Web Applications Developer (Mid-Level) (5664)
SMX
Springfield, IL
SMX is currently looking for a highly motivated Software Engineer - Front End Web Applications to contribute to the design, build, support, and implementation of the Budget and Spend (BAS)…
Added 17 mins ago
Front End Web Applications Developer (Junior) (5660)
SMX
Springfield, IL
SMX is currently looking for a highly motivated Software Engineer - Front End Web Application s to contribute to the design, build, support, and implementation of the Budget and Spend (BAS)…
Added 17 mins ago
Software Engineer 2
Humana
Springfield, IL
The Software Engineer 2 develops, tests, and maintains software applications that support business and technology objectives. The associate works on moderately complex assignments,…
Added 17 mins ago
Systems Administrator – Kiteworks
SitusAMC
Springfield, IL
…responsible for the implementation, administration, and ongoing support of the organization's server and platform infrastructure. This individual is an experienced administrator on the…
Added 17 mins ago
Senior Telecom Engineer
Maximus
Springfield, IL
…on automation technologies, and collaborate with other cloud support teams that support the overall…
Added 17 mins ago
Senior Sales Leader, Payors, Healthcare and Life Sciences
Amazon
Chicago, IL
Are you a proven sales leader who thrives at the intersection of cloud innovation and healthcare transformation? Amazon Web Services (AWS) is seeking a Senior Sales Leader to lead our US…
Added 17 mins ago
AE
Senior Data Engineer - Amex Ads, Offers, and Dining Technology
American Express
Chicago, IL
- $123,000 to $215,250 USD / year
…capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data…

Google

Supportability Technical Lead, Billing, Google Cloud

Boulder, CO, United States
Sunnyvale, CA, United States
Austin, TX, United States

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Job details

Experience: 13 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Posting language: English

Original job description

For Canada Applicants: This is role a new vacancy. Google utilizes AI tools to assist in assessing candidates in our hiring processes.

In most instances, this position requires in-person interviews as part of the hiring process.

For US Applicants: The application window will be open until at least November 19, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Experience leading projects or initiatives from design/concept through to delivery (e.g., driving a feature improvement or new internal tool).

Preferred qualifications:

Experience querying, analyzing, and interpreting large datasets using SQL and other data storage/analysis tools (e.g., NoSQL, logs analysis, protocol buffers, MapReduce).
Experience with public cloud services (Google Cloud Platform), Machine Learning, Generative AI, model evaluation, and supporting hosted applications or FinOps/billing systems.
Proficiency in coding, debugging, or system design with general-purpose programming languages (e.g., Java, C, C++, Python, Go, Shell, JavaScript, Perl, .NET) and core web technologies, networking, or Linux/Unix administration.
Proven leadership and technical communication skills to create documentation, influence system architecture, and collaborate across Support and Product Development teams.
Strong computer fundamentals in web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).

Cloud Billing Support resolves Billing issues by driving improvements at scale across all Cloud customers. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

In this role, you will be responsible for designing the future state of technical support and customer experience for Billing. You will partner with GCP Product teams, Support teams, Development, and other cross-functional leadership to define and drive the strategic roadmap for technical support innovation and agility. You will focus on leading projects to integrate supportability requirements throughout the product life-cycle and defining new standards for support processes, tooling, and operational readiness.

You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. You will own large and important customer issues in addition to providing level two support to other support teams, troubleshooting technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make products easier to adopt and use by making improvements to the product, tools, processes and documentation.

You will work regular hours, with some flexibility to collaborate with other geographical locations. You will also join an on-call rotation roughly once a quarter (subject to change), covering a 48-hour weekend Tier1 shift with a 5-minute response Service Level Objective (SLO). Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $176000 - $256000 (USD) + 20% bonus target + equity + benefits Canada: $174000 - $178000 (CAD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Partner with Development Directors, Product Management, and Support leadership to define and execute the technical supportability roadmap across Google Cloud's portfolio including automated deflection and self-service diagnostics.
Analyze fleet-wide incident telemetry and recurring customer failure modes to author technical proposals that influence Product Development roadmaps driving upstream improvements in API design, quota governance, error observability, and platform guardrails.
Understand customer issues, advocate for their needs with internal teams, including product and development teams, to find ways to deliver support and products.
Design and deploy internal diagnostic tools, SQL/telemetry pipelines, and AI-driven triage automations that eliminate manual development toil and accelerate root-cause identification across global support teams.
Lead production supportability reviews before launch sign-off.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Waterloo, ON, Canada; Boulder, CO, USA; Sunnyvale, CA, USA; Austin, TX, USA.

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More about this job

Skills

Google Cloud
Troubleshooting
SQL
Data storage
NoSQL
Debugging
Programming languages
Oracle Java
C
C++
Python
Go
JavaScript
Perl
.NET
Linux
UNIX
Leadership
Communication skills
Documentation
HTML
DNS
Technical support
Customer experience
Product life-cycle
System administration
API development

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