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SAP NS2 Federal Public Sector BTP Architect
SAP IT Business Systeme
Remote, United States
- $151,900 to $340,900 USD / year
You also understand context engineering for enterprise AI solutions, including how business data, instructions, tools, and access controls shape reliable AI behavior. You can guide complex…
Added 1 min ago
Structural Engineer Intern - Kiewit Nuclear Solutions (Summer 2027)
Kiewit
Oak Ridge, TN · Lenexa, KS
Kiewit Nuclear Solutions provides comprehensive engineering, procurement, and construction services throughout North America, with expertise spanning all facets of the nuclear sector - from…
Added 1 min ago
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Mechanical Estimator- Kiewit Nuclear Solutions
Kiewit
Lenexa, KS
- $84,000 to $88,000 USD / year
…innovative team of engineers, designers, and estimators that support projects throughout the company. Our staff leads and collaborates with Kiewit’s module fabrication and construction…
Added 1 min ago
BMET II
Block Imaging Parts & Service LLC
Hanford, CA
…within an assigned geographic region. Building on a strong technical foundation, this role partners closely with clinicians, service teams, and senior engineers to resolve issues…
Added 1 min ago
BMET III
Block Imaging Parts & Service LLC
Delano, CA
Mentor and support BMET I and II technicians, sharing technical knowledge, best practices, and professional guidance to strengthen team capability.
Added 1 min ago
SEQPMTEC - Technician Sr - Equipment Maintenance- 2nd Shift
IPG Photonics
Oxford, MA
The Senior Equipment Maintenance Technician is responsible for providing technical hands-on support for the maintenance, troubleshooting, repair, and reliability of semiconductor…
Added 2 mins ago
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Engineer: Supply Chain Development
GPAC
Saginaw, MI
- $70,000 to $90,000 USD / year
Technical & Manufacturing Liaison: Interpret complex assembly drawings, geometric dimensioning and tolerancing (GD&T), and Bills of Material (BOM) to identify engineering redundancies and…
Added 2 mins ago
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Engineer: Supply Chain Development
GPAC
Saginaw, MI
- $70,000 to $90,000 USD / year
Technical & Manufacturing Liaison: Interpret complex assembly drawings, geometric dimensioning and tolerancing (GD&T), and Bills of Material (BOM) to identify engineering redundancies and…
Added 2 mins ago
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Engineer: Supply Chain Development
GPAC
Saginaw, MI
- $70,000 to $90,000 USD / year
Technical & Manufacturing Liaison: Interpret complex assembly drawings, geometric dimensioning and tolerancing (GD&T), and Bills of Material (BOM) to identify engineering redundancies and…
Added 2 mins ago
G
Engineer: Supply Chain Development
GPAC
Saginaw, MI
- $70,000 to $90,000 USD / year
Technical & Manufacturing Liaison: Interpret complex assembly drawings, geometric dimensioning and tolerancing (GD&T), and Bills of Material (BOM) to identify engineering redundancies and…
Added 2 mins ago
Measurements & Controls Engineer
Corning
Phoenix, AZ
The Measurements & Controls Engineer will work closely with Operations, Process Engineering, Equipment Engineering, Quality, Maintenance, and other technical teams to improve measurement…
Added 2 mins ago
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Assistant Project Manager - Lab & Controlled Environment Projects
GPAC
Glen Burnie, MD
- $90,000 to $105,000 USD / year
…matter. This is a great opportunity to grow your career on highly technical work while learning alongside experienced project managers. If you have clean room or lab experience and want to…
Added 3 mins ago
Senior Manager, Workplace Management
at Marriott
Bethesda, MD
…International Headquarters including all ancillary facilities and support services. Departmental oversight includes Engineering, Housekeeping, Contracted Services, and Business Services, as…
Added 4 mins ago
Electrical Engineer I (For SNC Summer 2026 Interns Only)
Sierra Nevada Corporation
Plano, TX
Are you ready to unleash your technical creativity? Dream, Innovate, Inspire and Empower the next generation to transform humanity through technology and imagination! As an Electrical…
Added 4 mins ago
Warehouse Coordinator
MidCentral Management Resources, LLC
Andrews, TX
Use “tips & tricks” in the preparation, build, and engineering processes.
Added 4 mins ago
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Wire Harness/ Bench Build Technician
Actalent
Warren, MI
- $28 to $35 USD / hour
Two-year degree or technical diploma in Automotive Technology, Electrical/Electronic Engineering, or a related field is preferred, but candidates without degrees are also considered.
Added 4 mins ago
A
Sr. Sample Management Technician (GMP)
Actalent
St. Louis, MO
- $26 USD / hour
…QC Sample Management Technician works as part of a dedicated technical team that supports quality control (QC) sampling operations at a GMP manufacturing site. This role focuses on the…
Added 4 mins ago
Mechanical Design Engineer
Actalent
Mentor, OH
Create and maintain detailed engineering documentation: drawings, BOMs, engineering change orders, and test reports.
Added 4 mins ago
Mechanical Engineer
Actalent
North Canton, OH
…through manufacturing release. This role develops complete engineering packages, including detailed drawings and Bills of Material, and provides technical support to production, assembly,…
Added 4 mins ago
Mechanical Engineer
Actalent
Bedford, OH
Create and maintain 3D models, engineering drawings, bills of material, and technical documentation.
Added 5 mins ago
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Embedded Software Engineer
Actalent
Tucson, AZ
- $67.31 to $95 USD / hour
Advanced degree in Computer Science, Information Technology, or a related technical field.
Added 5 mins ago
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Analytical Chemist
Actalent
Livonia, MI
- $23 to $26 USD / hour
…laboratory team by performing analytical testing, wet chemistry, and technical service activities for metal coatings and finishing applications. During the training period, you will work…
Added 5 mins ago
A
Test Technician
Actalent
DELAWARE, OH
- $31 USD / hour
…on UPS, charger, and inverter modules, verify conformance to engineering and industry standards, and support test engineers with witness testing. This position offers significant hands-on…
Added 5 mins ago
A
Power BI Learning Consultant
Actalent
Riverdale, GA
- $50 to $55 USD / hour
…using Power BI. The consultant will collaborate closely with Technical Training, LMS, and IT stakeholders to define data architecture, integrate Learning Management System data, design…
Added 5 mins ago
Cad Drafter
Actalent
Grove City, OH
…and specification-based design work rather than build-ready engineering design. The CAD Drafter/Designer will work from specification sheets, bills of materials, and standard drawing…

Google

Supportability Technical Lead, Billing, Google Cloud

Boulder, CO, United States
Sunnyvale, CA, United States
Austin, TX, United States

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Job details

Experience: 13 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Posting language: English

Original job description

For Canada Applicants: This is role a new vacancy. Google utilizes AI tools to assist in assessing candidates in our hiring processes.

In most instances, this position requires in-person interviews as part of the hiring process.

For US Applicants: The application window will be open until at least November 19, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Experience leading projects or initiatives from design/concept through to delivery (e.g., driving a feature improvement or new internal tool).

Preferred qualifications:

Experience querying, analyzing, and interpreting large datasets using SQL and other data storage/analysis tools (e.g., NoSQL, logs analysis, protocol buffers, MapReduce).
Experience with public cloud services (Google Cloud Platform), Machine Learning, Generative AI, model evaluation, and supporting hosted applications or FinOps/billing systems.
Proficiency in coding, debugging, or system design with general-purpose programming languages (e.g., Java, C, C++, Python, Go, Shell, JavaScript, Perl, .NET) and core web technologies, networking, or Linux/Unix administration.
Proven leadership and technical communication skills to create documentation, influence system architecture, and collaborate across Support and Product Development teams.
Strong computer fundamentals in web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).

Cloud Billing Support resolves Billing issues by driving improvements at scale across all Cloud customers. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

In this role, you will be responsible for designing the future state of technical support and customer experience for Billing. You will partner with GCP Product teams, Support teams, Development, and other cross-functional leadership to define and drive the strategic roadmap for technical support innovation and agility. You will focus on leading projects to integrate supportability requirements throughout the product life-cycle and defining new standards for support processes, tooling, and operational readiness.

You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. You will own large and important customer issues in addition to providing level two support to other support teams, troubleshooting technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make products easier to adopt and use by making improvements to the product, tools, processes and documentation.

You will work regular hours, with some flexibility to collaborate with other geographical locations. You will also join an on-call rotation roughly once a quarter (subject to change), covering a 48-hour weekend Tier1 shift with a 5-minute response Service Level Objective (SLO). Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $176000 - $256000 (USD) + 20% bonus target + equity + benefits Canada: $174000 - $178000 (CAD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Partner with Development Directors, Product Management, and Support leadership to define and execute the technical supportability roadmap across Google Cloud's portfolio including automated deflection and self-service diagnostics.
Analyze fleet-wide incident telemetry and recurring customer failure modes to author technical proposals that influence Product Development roadmaps driving upstream improvements in API design, quota governance, error observability, and platform guardrails.
Understand customer issues, advocate for their needs with internal teams, including product and development teams, to find ways to deliver support and products.
Design and deploy internal diagnostic tools, SQL/telemetry pipelines, and AI-driven triage automations that eliminate manual development toil and accelerate root-cause identification across global support teams.
Lead production supportability reviews before launch sign-off.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Waterloo, ON, Canada; Boulder, CO, USA; Sunnyvale, CA, USA; Austin, TX, USA.

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More about this job

Skills

Google Cloud
Troubleshooting
SQL
Data storage
NoSQL
Debugging
Programming languages
Oracle Java
C
C++
Python
Go
JavaScript
Perl
.NET
Linux
UNIX
Leadership
Communication skills
Documentation
HTML
DNS
Technical support
Customer experience
Product life-cycle
System administration
API development

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