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Principal Mission Engineer - Full Stack (Secret Clearance Required)
STR
San Diego, CA
You will work as a leader of software teams to design, develop, and maintain software systems deployed in operational use. You have experience managing customer relationships while…
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Principal Mission Engineer - Full Stack (Secret Clearance Required)
STR
Arlington, VA
You will work as a leader of software teams to design, develop, and maintain software systems deployed in operational use. You have experience managing customer relationships while…
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Principal Mission Engineer - Full Stack (Secret Clearance Required)
STR
Remote, United States
You will work as a leader of software teams to design, develop, and maintain software systems deployed in operational use. You have experience managing customer relationships while…
Added 1 min ago
Director of Sales and Marketing
at Marriott
San Francisco, CA
Added 1 min ago
Senior Manager, Workplace Management
at Marriott
Bethesda, MD
…facilities and support services. Departmental oversight includes Engineering, Housekeeping, Contracted Services, and Business Services, as well as other physical building-related…
Added 1 min ago
Integrated Systems Sales
VSC Fire & Security
Virginia Beach, VA
…security solutions, including fire suppression and detection systems, fire sprinklers, alarms and security…
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Electrical Engineer I (For SNC Summer 2026 Interns Only)
Sierra Nevada Corporation
Plano, TX
…research, design, and development of electrical/electronic systems for aerospace and defense applications. You will assist in the design of integrated electrical/electronic systems,…
Added 2 mins ago
Tech Lead Manager | Growth & Transformation
Red Ventures
Charlotte, NC · NY · 1101 Red Ventures Drive Fort Mill, SC
…digital operations. You will split your time between hands-on engineering and people leadership. You will be in the code on agentic work, applying first-principles thinking to how agentic…
Added 2 mins ago
Director of Engineering | Growth & Transformation
Red Ventures
Charlotte, NC · NY · 1101 Red Ventures Drive Fort Mill, SC
A strong engineering foundation across modern web, cloud, and distributed systems, including digital acquisition and conversion experiences (funnels, checkout and application flows, partner…
Added 2 mins ago
BP
Senior Production Manager
Baldor Professional Services, LLC
Bronx, NY
- $150,000 to $170,000 USD / year
Bachelor’s degree in engineering, Supply Chain, Industrial Engineering, or related field (Required).
Added 2 mins ago
A
Wire Harness/ Bench Build Technician
Actalent
Warren, MI
- $28 to $35 USD / hour
…used for software integration and validation of automotive systems. This role focuses on building new and retrofit electrical test benches, assembling wire harnesses and bench hardware,…
Added 2 mins ago
A
Sr. Sample Management Technician (GMP)
Actalent
St. Louis, MO
- $26 USD / hour
Hands-on experience with sample labeling systems and inventory management systems is a plus.
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Medical Assistant
Actalent
Seminole, FL
- $20 to $23 USD / hour
Use EMR systems, specifically Athena, to document patient interactions, clinical notes, and administrative updates.
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Medical Assistant
Actalent
Pinellas Park, FL
- $20 to $23 USD / hour
Use EMR systems, specifically Athena, to document patient interactions, clinical notes, and administrative updates.
Added 2 mins ago
Mechanical Design Engineer
Actalent
Mentor, OH
Job DescriptionThe Mechanical Design Engineer role leads the end-to-end development of heavy-duty truck accessories and systems for commercial and vocational truck platforms. You will focus…
Added 2 mins ago
Mechanical Engineer
Actalent
North Canton, OH
…through manufacturing release. This role develops complete engineering packages, including detailed drawings and Bills of Material, and provides technical support to production, assembly,…
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Mechanical Engineer
Actalent
Bedford, OH
Design and develop mechanical systems, assemblies, and components for eHouse, switchgear, and transfer switch product lines.
Added 2 mins ago
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Director, Clinical Process Engineering
AbbVie
North Chicago, IL
- $160,500 to $305,000 USD / year
Minimum 10 years of demonstrated experience in process design, process engineering, and/or process improvement within a regulated environment (GxP, clinical development, quality systems, or…
Added 2 mins ago
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Manufacturing Engineer
Actalent
Cleveland, OH
- $41 to $46 USD / hour
Demonstrated ability to apply engineering principles and knowledge of pneumatics, hydraulics, material properties, electro-mechanical systems, and heat transfer.
Added 2 mins ago
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Continuous Improvement Engineer
Actalent
Akron, OH
- $53 to $63 USD / hour
Evaluate material and information flow from engineering release and purchasing through fabrication, assembly, wiring, testing, and shipment to identify bottlenecks, delays, rework, and…
Added 2 mins ago
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Embedded Software Engineer
Actalent
Tucson, AZ
- $67.31 to $95 USD / hour
…implementation of software solutions for mission-critical, real-time systems. You will be responsible for translating system and software requirements into designs, implementing robust C++…
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Analytical Chemist
Actalent
Livonia, MI
- $23 to $26 USD / hour
Experience working with cloud-based laboratory information systems or uploading test data into shared digital systems.
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Test Technician
Actalent
DELAWARE, OH
- $31 USD / hour
…on UPS, charger, and inverter modules, verify conformance to engineering and industry standards, and support test engineers with witness testing. This position offers significant hands-on…
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Structural Engineering Department Manager
Actalent
Cincinnati, OH
- $160,000 to $165,000 USD / year
Lead and develop the Structural Engineering team through coaching, mentoring, and strategic staffing
Added 2 mins ago
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Quality Manager
Actalent
Warsaw, IN
- $45 to $53 USD / hour
Work EnvironmentThe Quality Manager works in a professional, engineering-focused environment that emphasizes cross-functional collaboration among Manufacturing, Sourcing, Development, and…

Google

Supportability Technical Lead, Billing, Google Cloud

Boulder, CO, United States
Sunnyvale, CA, United States
Austin, TX, United States

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Job details

Experience: 13 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Posting language: English

Original job description

For Canada Applicants: This is role a new vacancy. Google utilizes AI tools to assist in assessing candidates in our hiring processes.

In most instances, this position requires in-person interviews as part of the hiring process.

For US Applicants: The application window will be open until at least November 19, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Experience leading projects or initiatives from design/concept through to delivery (e.g., driving a feature improvement or new internal tool).

Preferred qualifications:

Experience querying, analyzing, and interpreting large datasets using SQL and other data storage/analysis tools (e.g., NoSQL, logs analysis, protocol buffers, MapReduce).
Experience with public cloud services (Google Cloud Platform), Machine Learning, Generative AI, model evaluation, and supporting hosted applications or FinOps/billing systems.
Proficiency in coding, debugging, or system design with general-purpose programming languages (e.g., Java, C, C++, Python, Go, Shell, JavaScript, Perl, .NET) and core web technologies, networking, or Linux/Unix administration.
Proven leadership and technical communication skills to create documentation, influence system architecture, and collaborate across Support and Product Development teams.
Strong computer fundamentals in web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).

Cloud Billing Support resolves Billing issues by driving improvements at scale across all Cloud customers. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

In this role, you will be responsible for designing the future state of technical support and customer experience for Billing. You will partner with GCP Product teams, Support teams, Development, and other cross-functional leadership to define and drive the strategic roadmap for technical support innovation and agility. You will focus on leading projects to integrate supportability requirements throughout the product life-cycle and defining new standards for support processes, tooling, and operational readiness.

You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. You will own large and important customer issues in addition to providing level two support to other support teams, troubleshooting technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make products easier to adopt and use by making improvements to the product, tools, processes and documentation.

You will work regular hours, with some flexibility to collaborate with other geographical locations. You will also join an on-call rotation roughly once a quarter (subject to change), covering a 48-hour weekend Tier1 shift with a 5-minute response Service Level Objective (SLO). Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $176000 - $256000 (USD) + 20% bonus target + equity + benefits Canada: $174000 - $178000 (CAD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Partner with Development Directors, Product Management, and Support leadership to define and execute the technical supportability roadmap across Google Cloud's portfolio including automated deflection and self-service diagnostics.
Analyze fleet-wide incident telemetry and recurring customer failure modes to author technical proposals that influence Product Development roadmaps driving upstream improvements in API design, quota governance, error observability, and platform guardrails.
Understand customer issues, advocate for their needs with internal teams, including product and development teams, to find ways to deliver support and products.
Design and deploy internal diagnostic tools, SQL/telemetry pipelines, and AI-driven triage automations that eliminate manual development toil and accelerate root-cause identification across global support teams.
Lead production supportability reviews before launch sign-off.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Waterloo, ON, Canada; Boulder, CO, USA; Sunnyvale, CA, USA; Austin, TX, USA.

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More about this job

Skills

Google Cloud
Troubleshooting
SQL
Data storage
NoSQL
Debugging
Programming languages
Oracle Java
C
C++
Python
Go
JavaScript
Perl
.NET
Linux
UNIX
Leadership
Communication skills
Documentation
HTML
DNS
Technical support
Customer experience
Product life-cycle
System administration
API development

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