Jobs in the United States

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Associate Health and Wellness Director
YMCA of Greater Boston
Waltham, MA
- $50,000 to $52,000 USD / year
All related staff are trained on systems usage including. “Expresso Interactive”, Direct TV, and related media.
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Sr. Service Experience Consultant, Client Services Go-to-Market Services
Visa U.S.A. Inc.
Foster City, CA
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UT
Instructor Electrical & Electronics
Universal Technical Institute
Exton, PA
- $36 to $38 USD / hour
Hands-On Training: Lead by example and provide practical demonstrations, ensuring students gain real-world experience in diagnosing, maintaining, and repairing various systems.
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Senior Vice President, Operations
Maryland Food Bank
Baltimore, MD
Build and continuously improve efficient systems and processes across partner operations, food sourcing, supply chain, inventory control, warehousing, transportation logistics, and other…
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Senior Support Specialist, Field Learning
Edward Jones
United States
Experience working with learning management systems (LMS), training platforms, HR systems, or comparable technology solutions.
Added 1 min ago
CL
Senior Business Development Manager
Circle Logistics
Arlington Heights, IL
- $60,000 to $100,000 USD / year
Proficiency with CRM systems, sales tools, and Microsoft Office Suite
Added 1 min ago
Regional Operations Manager - Midwest
Global
Chicago, IL
Computer literacy required, including experience with CRM systems (Salesforce, ZoomInfo) and Microsoft 365
Added 1 min ago
Associate - Software Development & Engineering
Charles Schwab Inc.
Southlake, TX · Austin, TX
Bachelor’s or Master’s degree in Computer Science, Management Information Systems, a related discipline, or completion of a coding bootcamp or similar technical training program.
Added 1 min ago
Automation Technician III
Axon
AZ
Assemble, install, repair, and maintain automation components and systems.
Added 1 min ago
SEQPMTEC - Technician Sr - Equipment Maintenance- 2nd Shift
IPG Photonics
Oxford, MA
IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800…
Added 1 min ago
CA
Security Guard
Children's Aid
Staten Island, NY
- $19 to $22 USD / hour
We seek equity and transformation in our communities: We courageously work within and outside systems to create opportunities for children, youth and families.
Added 1 min ago
Senior Preconstruction Manager
GPAC
Plano, TX
Strong knowledge of building systems, construction costs and market conditions
Added 1 min ago
SG
IHT Onsite Operations Coord
Staffmark Group
Union City, GA
- $22.02 to $31.92 USD / hour
Maintain accurate worker and position data in the VMS and internal systems.
Added 1 min ago
Assistant Store Manager, Palm Beach Gardens
Johnny Was, LLC
Palm Beach, FL
Understands and uses all retail systems and reporting tools
Added 1 min ago
Store Manager, Naples, FL
Johnny Was, LLC
Naples, FL
Understands and uses all retail systems and reporting tools
Added 1 min ago
CMM Programming and Metrology Engineer
Williams International
Ogden, UT
…components. Operating under strict AS9100 aerospace quality systems, this role acts as a primary technical liaison between design engineering teams and the advanced manufacturing floor. The…
Added 2 mins ago
Personal Care Specialist
Ohio s Hospice Inc
Newark, OH
Comfort using computers and electronic medical record systems to accurately document patient care.
Added 2 mins ago
UGE Lineman A
MasTec Utility Services
Fuquay, NC
…overhead and underground electric distribution for power delivery systems, gas distribution construction for gas systems, and turnkey solutions for a variety of water, sewer, and civil…
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OHE Lineman B
MasTec Utility Services
Panama City, FL
…overhead and underground electric distribution for power delivery systems, gas distribution construction for gas systems, and turnkey solutions for a variety of water, sewer, and civil…
Added 2 mins ago
TC
Merchandise Key Carrier
TJX Companies
Bethlehem, GA
- $15 to $15.5 USD / hour
Knowledge of company standard software, systems, and procedures
Added 2 mins ago
G
Engineer: Supply Chain Development
GPAC
Saginaw, MI
- $70,000 to $90,000 USD / year
Foundational knowledge of formal Quality Management Systems (QMS), industrial auditing protocols, and continuous improvement frameworks.
Added 2 mins ago
G
Engineer: Supply Chain Development
GPAC
Saginaw, MI
- $70,000 to $90,000 USD / year
Foundational knowledge of formal Quality Management Systems (QMS), industrial auditing protocols, and continuous improvement frameworks.
Added 2 mins ago
G
Engineer: Supply Chain Development
GPAC
Saginaw, MI
- $70,000 to $90,000 USD / year
Foundational knowledge of formal Quality Management Systems (QMS), industrial auditing protocols, and continuous improvement frameworks.
Added 2 mins ago
G
Engineer: Supply Chain Development
GPAC
Saginaw, MI
- $70,000 to $90,000 USD / year
Foundational knowledge of formal Quality Management Systems (QMS), industrial auditing protocols, and continuous improvement frameworks.
Added 2 mins ago
Measurements & Controls Engineer
Corning
Phoenix, AZ
Corning is seeking a Measurements & Controls Engineer to support measurement, inspection, controls, and automation systems within our Solar Modular manufacturing operation. This role is…

Google

Supportability Technical Lead, Billing, Google Cloud

Boulder, CO, United States
Sunnyvale, CA, United States
Austin, TX, United States

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Job details

Experience: 13 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Posting language: English

Original job description

For Canada Applicants: This is role a new vacancy. Google utilizes AI tools to assist in assessing candidates in our hiring processes.

In most instances, this position requires in-person interviews as part of the hiring process.

For US Applicants: The application window will be open until at least November 19, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Experience leading projects or initiatives from design/concept through to delivery (e.g., driving a feature improvement or new internal tool).

Preferred qualifications:

Experience querying, analyzing, and interpreting large datasets using SQL and other data storage/analysis tools (e.g., NoSQL, logs analysis, protocol buffers, MapReduce).
Experience with public cloud services (Google Cloud Platform), Machine Learning, Generative AI, model evaluation, and supporting hosted applications or FinOps/billing systems.
Proficiency in coding, debugging, or system design with general-purpose programming languages (e.g., Java, C, C++, Python, Go, Shell, JavaScript, Perl, .NET) and core web technologies, networking, or Linux/Unix administration.
Proven leadership and technical communication skills to create documentation, influence system architecture, and collaborate across Support and Product Development teams.
Strong computer fundamentals in web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).

Cloud Billing Support resolves Billing issues by driving improvements at scale across all Cloud customers. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

In this role, you will be responsible for designing the future state of technical support and customer experience for Billing. You will partner with GCP Product teams, Support teams, Development, and other cross-functional leadership to define and drive the strategic roadmap for technical support innovation and agility. You will focus on leading projects to integrate supportability requirements throughout the product life-cycle and defining new standards for support processes, tooling, and operational readiness.

You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. You will own large and important customer issues in addition to providing level two support to other support teams, troubleshooting technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make products easier to adopt and use by making improvements to the product, tools, processes and documentation.

You will work regular hours, with some flexibility to collaborate with other geographical locations. You will also join an on-call rotation roughly once a quarter (subject to change), covering a 48-hour weekend Tier1 shift with a 5-minute response Service Level Objective (SLO). Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $176000 - $256000 (USD) + 20% bonus target + equity + benefits Canada: $174000 - $178000 (CAD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Partner with Development Directors, Product Management, and Support leadership to define and execute the technical supportability roadmap across Google Cloud's portfolio including automated deflection and self-service diagnostics.
Analyze fleet-wide incident telemetry and recurring customer failure modes to author technical proposals that influence Product Development roadmaps driving upstream improvements in API design, quota governance, error observability, and platform guardrails.
Understand customer issues, advocate for their needs with internal teams, including product and development teams, to find ways to deliver support and products.
Design and deploy internal diagnostic tools, SQL/telemetry pipelines, and AI-driven triage automations that eliminate manual development toil and accelerate root-cause identification across global support teams.
Lead production supportability reviews before launch sign-off.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Waterloo, ON, Canada; Boulder, CO, USA; Sunnyvale, CA, USA; Austin, TX, USA.

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More about this job

Skills

Google Cloud
Troubleshooting
SQL
Data storage
NoSQL
Debugging
Programming languages
Oracle Java
C
C++
Python
Go
JavaScript
Perl
.NET
Linux
UNIX
Leadership
Communication skills
Documentation
HTML
DNS
Technical support
Customer experience
Product life-cycle
System administration
API development

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