Jobs in the United States

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Machine Shop Technician I- 2nd Shift
Fibreworks Composites LLC
Mooresville, NC
Proficiency in basic computer applications (e.g., Microsoft Office Suite).
Added just now
Customer Support Specialist
Interplastic Corporation
Nashville, TN
…specialty polymer solutions used across a wide range of industrial…
Added just now
CP
Enterprise Applications AI Integration Engineer
Colorado Public Employees' Retirement Association
Denver, CO
- $110,000 to $135,000 USD / year
The Enterprise Application AI Integrations Engineer works in partnership with the AI Architect and Enterprise Applications leadership to implement approved AI solutions and integrations…
Added just now
Elementary Teacher - Special Education
Peoria Unified School District
Glendale, AZ
Skill in operating a personal computer utilizing a variety of software applications.
Added just now
SD
Lead .NET Developer (18+ Years of Overall IT Experience)
SoHo Dragon
Albany, NY
- $62.5 USD / hour
Job Title: Lead .NET Developer (18+ Years of Overall IT Experience)
Added just now
UG
Advisory Services Analyst (Research focus), Consultant Development Program - Multiple Locations
UnitedHealth Group
Eden Prairie, MN
- $60,200 to $107,400 USD / year
Added just now
UG
Architect - Remote
UnitedHealth Group
Fort Washington, PA
- $112,700 to $193,200 USD / year
Architect and design complex Java applications using the Spring Framework, applying industry best practices for scalability, performance, resiliency, security, and maintainability
Added 1 min ago
D
Director of Convening Operations
DREAM
NY
- $125,000 to $140,000 USD / year
Added 1 min ago
Physical Education and Health Department Head - LOA - Saratoga Springs High School
Saratoga Springs City School District
Saratoga Springs, NY
The Saratoga Springs City School District has a vacancy and is now accepting applications.
Added 1 min ago
Transportation Supervisor
NFI Industries
NORTH AURORA, IL
Working knowledge of Microsoft Office applications
Added 1 min ago
Manager: Lift Experience
Vail Resorts
Leavenworth, WA
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Added 1 min ago
ENVIRONMENTAL ENGINEER/PHYSICAL SCIENTIST
Naval Facilities Engineering Command
Bangor, WA
Added 1 min ago
MH
Full-Time On Site Victim Advocate, FASS, JBLM, Washington
Magellan Health Services
McChord, WA
- Full-time
Provide information and assistance with completing Crime Victims’’ Compensation applications.
Added 1 min ago
Senior Underwriting Consultant - Internal Auditor
Manulife
Remote, United States
Strong digital literacy and proficiency with Microsoft 365 applications, including Excel, Word, PowerPoint, and Teams; comfortable adopting new technology and leveraging digital tools to…
Added 1 min ago
KD
Maintenance Inventory Specialist
Keurig Dr Pepper
Sumner, WA
- $26 to $28 USD / hour
Strong computer skills, including proficiency with Microsoft Office applications (Excel, Outlook, Word).
Added 2 mins ago
Collections Specialist
Columbia Bank
Federal Way, WA
Must have working knowledge of Microsoft applications (Outlook, Word, Excel)
Added 2 mins ago
Production Oprator
Leggett & Platt
Fort Smith, AR
Added 2 mins ago
Senior Clinical Engineer - Sonographer (onsite Bothell, WA)
Fujifilm
Bothell, WA
Previous experience with POCUS clinical applications preferred.
Added 2 mins ago
MES Engineer IT Systems
Bristol Myers Squibb
Bothell, WA
Added 2 mins ago
HI
Account Manager - Commercial Lines, Marine
Hub International
Bothell, WA
- $80,000 to $120,000 USD / year
Gather information from clients and prepare applications for submission to the Marketing Department regarding new and/or renewal coverage.
Added 2 mins ago
Accreditation Program Manager - Quality Care Management
Kadlec
Richland, WA
Software applications experience, which includes Word Processing, Excel, and Access.
Added 2 mins ago
Financial Solutions Advisor Registration Candidate- NW Snohomish Market
Bank of America
Mill Creek, WA · Bellingham, WA · Arlington, WA · Mount Vernon, WA · Stanwood, WA · Snohomish, WA · Lynnwood, WA · Everett, WA · Bothell, WA · Monroe, WA · Marysville, WA · Mukilteo, WA
Learns and adapts to new technology or applications
Added 2 mins ago
A
Research Associate - In Vivo
Actalent
Everett, WA
- $28 to $36 USD / hour
Added 2 mins ago
A
Histology Technician I-III
Actalent
Everett, WA
- $52,000 to $72,000 USD / year
…sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that…
Added 2 mins ago
Engineering Manager, Core Trust
Google
Kirkland, WA
8 years of experience programming in Java for software development, including AI/ML applications.

Google

Supportability Technical Lead, Billing, Google Cloud

Boulder, CO, United States
Sunnyvale, CA, United States
Austin, TX, United States

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Job details

Experience: 13 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Posting language: English

Original job description

For Canada Applicants: This is role a new vacancy. Google utilizes AI tools to assist in assessing candidates in our hiring processes.

In most instances, this position requires in-person interviews as part of the hiring process.

For US Applicants: The application window will be open until at least November 19, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Experience leading projects or initiatives from design/concept through to delivery (e.g., driving a feature improvement or new internal tool).

Preferred qualifications:

Experience querying, analyzing, and interpreting large datasets using SQL and other data storage/analysis tools (e.g., NoSQL, logs analysis, protocol buffers, MapReduce).
Experience with public cloud services (Google Cloud Platform), Machine Learning, Generative AI, model evaluation, and supporting hosted applications or FinOps/billing systems.
Proficiency in coding, debugging, or system design with general-purpose programming languages (e.g., Java, C, C++, Python, Go, Shell, JavaScript, Perl, .NET) and core web technologies, networking, or Linux/Unix administration.
Proven leadership and technical communication skills to create documentation, influence system architecture, and collaborate across Support and Product Development teams.
Strong computer fundamentals in web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).

Cloud Billing Support resolves Billing issues by driving improvements at scale across all Cloud customers. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

In this role, you will be responsible for designing the future state of technical support and customer experience for Billing. You will partner with GCP Product teams, Support teams, Development, and other cross-functional leadership to define and drive the strategic roadmap for technical support innovation and agility. You will focus on leading projects to integrate supportability requirements throughout the product life-cycle and defining new standards for support processes, tooling, and operational readiness.

You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. You will own large and important customer issues in addition to providing level two support to other support teams, troubleshooting technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make products easier to adopt and use by making improvements to the product, tools, processes and documentation.

You will work regular hours, with some flexibility to collaborate with other geographical locations. You will also join an on-call rotation roughly once a quarter (subject to change), covering a 48-hour weekend Tier1 shift with a 5-minute response Service Level Objective (SLO). Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $176000 - $256000 (USD) + 20% bonus target + equity + benefits Canada: $174000 - $178000 (CAD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Partner with Development Directors, Product Management, and Support leadership to define and execute the technical supportability roadmap across Google Cloud's portfolio including automated deflection and self-service diagnostics.
Analyze fleet-wide incident telemetry and recurring customer failure modes to author technical proposals that influence Product Development roadmaps driving upstream improvements in API design, quota governance, error observability, and platform guardrails.
Understand customer issues, advocate for their needs with internal teams, including product and development teams, to find ways to deliver support and products.
Design and deploy internal diagnostic tools, SQL/telemetry pipelines, and AI-driven triage automations that eliminate manual development toil and accelerate root-cause identification across global support teams.
Lead production supportability reviews before launch sign-off.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Waterloo, ON, Canada; Boulder, CO, USA; Sunnyvale, CA, USA; Austin, TX, USA.

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More about this job

Skills

Google Cloud
Troubleshooting
SQL
Data storage
NoSQL
Debugging
Programming languages
Oracle Java
C
C++
Python
Go
JavaScript
Perl
.NET
Linux
UNIX
Leadership
Communication skills
Documentation
HTML
DNS
Technical support
Customer experience
Product life-cycle
System administration
API development

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