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Added 4 mins ago
Senior Software Engineer - Java Cloud (Health100 Platform)
CVS Health
Remote, United States
As a Senior Software Engineer for Health100, you will play a crucial role within a collaborative team - designing, developing, and maintaining backend services and APIs while ensuring…
Added 4 mins ago
Principal Data & AI Platform Engineer, DataOps
Teladoc Health Inc
PURCHASE, NY
…happens.Summary of PositionAs a Principal Data & AI Platform Engineer, you will architect, build, and operationalize AI-augmented capabilities that make our data platform more resilient,…
Added 4 mins ago
Staff Software Development Engineer – iOS
CVS Health
Remote, United States
…Currently, we are seeking a highly skilled and innovative Staff Software Development Engineer – iOS to join our growing digital engineering organization. This Staff Engineering role offers…
Added 4 mins ago
CVD Apprentice Maintenance Technician (Nights)
Global Foundries
Malta, NY
…on assigned tool sets, and use mechanical, electronic and PC/software skills to troubleshoot and resolve equipment related issues. Concise communication of updates on the status of…
Added 5 mins ago
ETCH Associate Maintenance Technician Apprenticeship (Days)
Global Foundries
Malta, NY
…on assigned tool sets, and use mechanical, electronic and PC/software skills to troubleshoot and resolve equipment related issues. Concise communication of updates on the status of…
Added 5 mins ago
Senior Quantum Information Engineer
IBM
Yorktown Heights, NY
We are seeking an experienced Senior Quantum Information Engineer to join our team. In this role, you will be part of our mission to implement the latest capabilities in Quantum Computing…
Added 5 mins ago
Senior Security Engineer, Digital Forensics
Google
New York, NY · San Francisco, CA · San Jose, CA
There's no such thing as a "safe system" - only safer systems. Our Security team works to create and maintain the safest operating environment for Google's users and developers. As a…
Added 5 mins ago
C
Cybersecurity Engineer
CBRE
New York City, NY
- $95,000 to $100,000 USD / year
The mission of the individual in this role is to apply strong cybersecurity engineering knowledge to mitigate cyber security risk with a focus on Secrets Management. Working under the…
Added 5 mins ago
Computer Engineer/Electrical Engineer Intern â Summer 2027
Hidden Level
Syracuse, NY
As we expand, we're looking for a Computer / Electrical Engineer for Summer 2027. As an intern you will gain hands-on experience with our custom hardware and software products. You can…
Added 5 mins ago
Software Systems Field Support Engineer/Representative
Huntington Ingalls Industries
Syracuse, NY
HII Mission Technologies is seeking a technically skilled software-focused Field Support Engineer / Representative to support the deployment, integration, operation, troubleshooting, and…
Added 6 mins ago
Senior Enterprise Engineer - Salesforce Platform (EAA - STP)
Coinbase
Albany, NY
…account management, and billing workflows. As a Senior Enterprise Engineer on this team, you'll design and deliver scalable, secure CRM and billing solutions while integrating Salesforce…
Added 6 mins ago
Senior Software Engineer, Stablecoins
Coinbase
Albany, NY
As a Senior Software Engineer on the Stablecoin team within the Developer group, you'll help build and scale Coinbase Custom Stablecoins (CCS), the platform that lets partners launch their…
Added 6 mins ago
Software Engineer, CDP - Stablecoin
Coinbase
Albany, NY
…issuance, growth, and ecosystem expansion at Coinbase. As a Software Engineer, you'll help deliver a suite of international stablecoins by evaluating and integrating external partner APIs,…
Added 6 mins ago
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Senior II Site Reliability Engineer
Akamai Technologies, Inc.
Albany, NY
- $146,400 to $263,600 USD / year
In this role, you'll be at the forefront of Akamai Cloud platform software and hardware technologies. We're responsible for identifying performance bottlenecks and creating the supporting…
Added 6 mins ago
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Senior II Site Reliability Engineer
Akamai Technologies, Inc.
Albany, NY
- $146,400 to $263,600 USD / year
…responsible for all of Akamai's bare-metal and VM hardware and software infrastructure platforms. CLP focuses on Compute's Linux kernels, operating systems, KVM/QEMU virtualization layer,…
Added 6 mins ago
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Site Reliability Engineer II
Akamai Technologies, Inc.
Albany, NY
- $95,000 to $171,000 USD / year
Are you passionate about software-defined networking, secure connectivity, and making large-scale cloud infrastructure safe to change?
Added 6 mins ago
Senior Cybersecurity Architect (Cloud)
Amentum
Albany, NY
Engineer and administer cloud security posture management and workload protection capabilities, including environment onboarding, policy configuration, security recommendations, coverage,…
Added 6 mins ago
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Principal Field Solution Engineer
Cognizant
New York, NY
- $200,000 to $250,000 USD / year
An experienced software or platform product engineer - for example an advisory/solutions engineer, developer advocate or solution architect for a software product, or a hands-on software…
Added 6 mins ago
Sr Software Engineer II - Full Stack - The Card Shop
American Express
New York, NY
We are looking for a Senior Software Engineer – Web Full Stack with strong expertise in JavaScript, TypeScript, Node.js, React, and modern web technologies to join an agile,…
Added 6 mins ago
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Sr Software Engineer I - JavaScript - The Card Shop
American Express
New York, NY
- $123,000 to $215,250 USD / year
Join Card Shop and help shape the digital experiences customers use to shop for American Express products. As a Senior Software Engineer and hands-on tech lead, you will guide the…
Added 6 mins ago
Lead Solution Architect with AI Experience
Deloitte
New York, NY
…unlock value through engineering-led transformation across software, data, artificial intelligence, networks, and hybrid cloud. You'll work with cross-functional teams to shape solution…
Added 6 mins ago
Software Engineer III (Full Stack)
JPMorgan Chase
New York, NY
As a Software Engineer III at JPMorganChase within the Business Access & Tools division, you serve as a seasoned member of an agile team to design and deliver trusted market-leading…
Added 7 mins ago
Lead Cloud Architect
Humana
New York, NY
We are seeking an experienced Senior Cloud Data Caching Platform Engineer with deep expertise in distributed caching technologies, automation, and software development. The ideal candidate…
Added 7 mins ago
Senior Software Engineer, Windows Desktop App, DeepMind
Google
New York, NY
Share Senior Software Engineer, Windows Desktop App, DeepMind
Added 7 mins ago
Windows System Engineer
The Vertex Companies LLC
NEW YORK, NY
…Description Vertex is seeking a highly experienced Windows System Engineer to support our IT operations. This role is responsible for IT support and administration, from hands-on helpdesk…

Closed listing

Google

Supportability Technical Lead, AI/ML, Google Cloud

Austin, TX, United States

This opening has closed.

The original listing is kept below for reference.

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Posting language: English
Posted: Oct 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Supportability Technical Lead, AI/ML, Google Cloud

Share Supportability Technical Lead, AI/ML, Google Cloud

corporate_fare Google place Austin, TX, USA; Sunnyvale, CA, USA

Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

Share Supportability Technical Lead, AI/ML, Google Cloud

info_outline

XIn most instances, this position requires in-person interviews as part of the hiring process.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Austin, TX, USA; Sunnyvale, CA, USA .

Minimum qualifications:

Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
9 years of experience in a technical role (e.g., Technical Solutions Engineer, Software Engineer, Customer Engineer, Professional Services, or Technical Program Management), troubleshooting or triaging technical issues.
Experience in Google Cloud Platform, ADK, Generative AI and with AI model training, testing, evaluation, and tuning processes.
Experience with web technologies (e.g., HTTP, HTML, DNS, TCP).
Experience leveraging AI to build, read, and debug code (any language).

Preferred qualifications:

Experience leading projects or initiatives from design/concept through to delivery (e.g., driving a major feature improvement or new internal tool).
Ability to analyze and influence systems architecture and design patterns to improve supportability, debuggability, and diagnosability across the AI/ML product suite.
Ability to grow in changing environments and requirements.
Effective leadership and influencing skills in the application of AI or Machine Learning, with the ability to lead the design and implementation of AI-based solutions, web services, debugging tools, with a proven ability to work across Support and Product Engineering teams to align priorities and drive outcomes.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $150000 - $217000 (USD) + 15% bonus target + equity + benefits

Learn more aboutbenefits at Google (https://www.google.com/about/careers/applications/benefits/) .

Responsibilities

Partner with Support, Engineering, and other cross-functional leadership to define and drive the roadmap for technical support innovation and agility across the AI/ML product portfolio.
Understand customer issues, advocate for their needs with internal teams, including product and engineering teams, to find ways to deliver support and products.
Resolve technical troubleshooting and mitigating complex systemic problems faced by our customers.
Design the future state of technical support and customer experience by defining and advocating new standards for support processes, telemetry, tooling, and operational readiness.
Oversee support launch readiness and excellence for new AI/ML products and identify targeted opportunities to transform the support experience.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOC_KnowYourRights_10_20.pdf) ,Belonging at Google (https://about.google/belonging/) , andHow we hire (https://careers.google.com/how-we-hire/) .

If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCP_EEO_Post.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.

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Skills

ML
Google Cloud
Program management
Troubleshooting
HTML
DNS
Leadership
Technical support
Customer experience
Recruitment

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