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Data Support Manager
Bank of America, National Association
United States
Under the GRM Data Strategy & Management leadership team, the Data Analyst / AI Engineer will design, build and operationalize quantitative models and agentic AI solutions for complex risk…
Added 1 min ago
SI
Staff Security Engineer, Identity Access Management
Snap Inc.
Los Angeles, CA · Palo Alto, CA · San Diego, CA · Bellevue, WA
- $213,000 to $377,000 USD / year
We’re looking for a Staff Security Engineer to serve as the technical lead for SnapIAM, Snap’s identity and access management platform. SnapIAM provides a centralized platform for managing…
Added 1 min ago
SI
Application Engineer, CRM Technology, Level 4
Snap Inc.
Los Angeles, CA · Seattle, WA · San Francisco, CA · Palo Alto, CA · Austin, TX · NY
- $133,000 to $235,000 USD / year
We're looking for an Application Engineer to join Team Snapchat! As a member of the CRM Technology team, you will build applications and platforms that support Snap's advertising business,…
Added 1 min ago
Data Support Manager
Bank of America, National Association
United States
Under the GRM Data Strategy & Management leadership team, the Data Analyst / AI Engineer will design, build and operationalize quantitative models and agentic AI solutions for complex risk…
Added 3 mins ago
Senior Software Systems Engineer
SAIC
Silver Spring, MD
SAIC has an immediate need for a Senior Software Systems Engineer.
Added 3 mins ago
Senior Lead Software Engineer - Network Infrastructure and Automation
Nightwing
Annapolis Junction, MD
SENIOR LEAD SOFTWARE ENGINEER - NETWORK INFRASTRUCTURE & AUTOMATION
Added 3 mins ago
Senior Enterprise Engineer - Salesforce Platform (EAA - STP)
Coinbase
Annapolis, MD
…account management, and billing workflows. As a Senior Enterprise Engineer on this team, you'll design and deliver scalable, secure CRM and billing solutions while integrating Salesforce…
Added 3 mins ago
O
Sr Software Engineer - Cloud Automation & AI Systems
Oracle
Annapolis, MD
- $89,200 to $209,500 USD / year
Software Engineer 3 – Cloud Automation & AI Systems
Added 3 mins ago
O
Senior Core Infrastructure Engineer- Nashville,TN
Oracle
Annapolis, MD
- $79,200 to $209,500 USD / year
Manage priorities and adjust execution as requirements, timelines, or production needs change.
Added 3 mins ago
PN
Senior Databricks Engineer
Pacific Northwest National Laboratory
Annapolis, MD
- $133,100 USD / year
We are seeking an experienced Databricks Engineer to support the design, build, and operation of our enterprise data lakehouse that powers analytics and reporting across PNNL systems. This…
Added 3 mins ago
Sr. Machine Learning Engineer (Remote)
CrowdStrike
Annapolis, MD
CrowdStrike is looking for a Sr. Machine Learning Engineer to join our growing AIDR Engineering Team. You will provide engineering support and solutions to a data science group focused on…
Added 3 mins ago
Software Test Engineer
WCG Clinical
Annapolis, MD
The Software Test Engineer is a member of the Quality Engineering team, responsible for supporting the testing, validation and delivery of WCG namedproducts and systems.The role applies…
Added 3 mins ago
O
Principal AI Agent / Software Engineer- Nashville
Oracle
Annapolis, MD
- $114,600 to $234,600 USD / year
The Principal AI Agent / Software Engineer is a Senior Staff-level, hands-on technical leadership role responsible for defining, building, and operating next-generation AI systems on Oracle…
Added 3 mins ago
AT
Site Reliability Engineer II
Akamai Technologies, Inc.
Annapolis, MD
- $95,000 to $171,000 USD / year
As a Site Reliability Engineer II, you will be responsible for:
Added 3 mins ago
AT
Senior II Site Reliability Engineer
Akamai Technologies, Inc.
Annapolis, MD
- $146,400 to $263,600 USD / year
As a Senior Site Reliability Engineer, you will be responsible for:
Added 3 mins ago
AT
Senior II Site Reliability Engineer
Akamai Technologies, Inc.
Annapolis, MD
- $146,400 to $263,600 USD / year
As a Senior II Site Reliability Engineer, you will be responsible for:
Added 3 mins ago
Radar Engineer
BOOZ, ALLEN & HAMILTON, INC.
Patuxent, MD
At Booz Allen, you'll use your engineering skills to transform Mission Systems requirements to improve radar performance of a variety of platforms. Our team supports the Mission Systems…
Added 3 mins ago
Network and Systems Lab Engineer, Mid
BOOZ, ALLEN & HAMILTON, INC.
Aberdeen Proving Ground, MD
…technical skill and careful planning. That's why we need a network engineer like you who knows how to develop the exact network for the DoD's…
Added 3 mins ago
SATCOM Cyber Systems Security Engineer, Mid
BOOZ, ALLEN & HAMILTON, INC.
Fort Meade, MD
…Satellite Communications Systems Security and Network Security Engineer, you will identify the necessary tools, security systems, devices, and applications required to assess…
Added 3 mins ago
SATCOM Cyber System Security Engineer, Senior
BOOZ, ALLEN & HAMILTON, INC.
Fort Meade, MD
…our nation? As a Satellite Communications Systems Security Engineer, you will identify the necessary tools, security systems, devices, and applications required to assess vulnerabilities…
Added 5 mins ago
SI
Staff Security Engineer, Identity Access Management
Snap Inc.
Los Angeles, CA · Palo Alto, CA · San Diego, CA · Bellevue, WA
- $213,000 to $377,000 USD / year
We’re looking for a Staff Security Engineer to serve as the technical lead for SnapIAM, Snap’s identity and access management platform. SnapIAM provides a centralized platform for managing…
Added 5 mins ago
SI
Application Engineer, CRM Technology, Level 4
Snap Inc.
Los Angeles, CA · Seattle, WA · San Francisco, CA · Palo Alto, CA · Austin, TX · NY
- $133,000 to $235,000 USD / year
We're looking for an Application Engineer to join Team Snapchat! As a member of the CRM Technology team, you will build applications and platforms that support Snap's advertising business,…
Added 6 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
NY
In your role as Engineering Intern you will be working with an assigned Engineer to:
Added 6 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
NY
In your role as Engineering Intern you will be working with an assigned Engineer to:
Added 6 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
NY
In your role as Engineering Intern you will be working with an assigned Engineer to:

Closed listing

Google

Supportability Technical Lead, AI/ML, Google Cloud

Austin, TX, United States

This opening has closed.

The original listing is kept below for reference.

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Posting language: English
Posted: Oct 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Supportability Technical Lead, AI/ML, Google Cloud

Share Supportability Technical Lead, AI/ML, Google Cloud

corporate_fare Google place Austin, TX, USA; Sunnyvale, CA, USA

Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

Share Supportability Technical Lead, AI/ML, Google Cloud

info_outline

XIn most instances, this position requires in-person interviews as part of the hiring process.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Austin, TX, USA; Sunnyvale, CA, USA .

Minimum qualifications:

Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
9 years of experience in a technical role (e.g., Technical Solutions Engineer, Software Engineer, Customer Engineer, Professional Services, or Technical Program Management), troubleshooting or triaging technical issues.
Experience in Google Cloud Platform, ADK, Generative AI and with AI model training, testing, evaluation, and tuning processes.
Experience with web technologies (e.g., HTTP, HTML, DNS, TCP).
Experience leveraging AI to build, read, and debug code (any language).

Preferred qualifications:

Experience leading projects or initiatives from design/concept through to delivery (e.g., driving a major feature improvement or new internal tool).
Ability to analyze and influence systems architecture and design patterns to improve supportability, debuggability, and diagnosability across the AI/ML product suite.
Ability to grow in changing environments and requirements.
Effective leadership and influencing skills in the application of AI or Machine Learning, with the ability to lead the design and implementation of AI-based solutions, web services, debugging tools, with a proven ability to work across Support and Product Engineering teams to align priorities and drive outcomes.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $150000 - $217000 (USD) + 15% bonus target + equity + benefits

Learn more aboutbenefits at Google (https://www.google.com/about/careers/applications/benefits/) .

Responsibilities

Partner with Support, Engineering, and other cross-functional leadership to define and drive the roadmap for technical support innovation and agility across the AI/ML product portfolio.
Understand customer issues, advocate for their needs with internal teams, including product and engineering teams, to find ways to deliver support and products.
Resolve technical troubleshooting and mitigating complex systemic problems faced by our customers.
Design the future state of technical support and customer experience by defining and advocating new standards for support processes, telemetry, tooling, and operational readiness.
Oversee support launch readiness and excellence for new AI/ML products and identify targeted opportunities to transform the support experience.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOC_KnowYourRights_10_20.pdf) ,Belonging at Google (https://about.google/belonging/) , andHow we hire (https://careers.google.com/how-we-hire/) .

If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCP_EEO_Post.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.

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Skills

ML
Google Cloud
Program management
Troubleshooting
HTML
DNS
Leadership
Technical support
Customer experience
Recruitment

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