Jobs in the United States

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Added 1 min ago
Sr. Program Manager, Account Management
Bertelsmann-Jobs
Louisville, KY
The Senior Program Manager, Account Management leads strategic customer programs and cross-functional initiatives to achieve operational, financial, and customer experience goals in supply…
Added 3 mins ago
Director, Applied AI Product Manager
BNY
New York, NY · NY
We’re seeking a future team member for the role of Director, Applied AI Product Manager to join our Innovation Team and lead AI-driven business transformation initiatives that reimagine how…
Added 4 mins ago
Inventory Deployment Analyst
Bath & Body Works
Reynoldsburg, OH
…to ensure that inventory is managed appropriately within the business strategy. This is a highly collaborative role, working closely with associates across many functions in the business,…
Added 5 mins ago
Maintenance Manager
Panasonic North America
De Soto, KS
Do you want to join a team that's changing the world? Do you have a strong background as a Maintenance Manager ? Then we're looking for you! Check out the job description and apply now! Put…
Added 5 mins ago
Senior Acquisition Program Manager
Analytic Services Inc
El Segundo, CA
Minimum of 15 years of relevant professional experience supporting acquisition, program management, business management, or operations activities, preferably within the DoD or space domain.
Added 6 mins ago
Territory Executive - Illinois
PagerDuty
Topeka, KS
…executive relationships, and expand adoption of PagerDuty’s Operations Cloud. This is an exciting opportunity to accelerate PagerDuty’s footprint in high-growth accounts by engaging…
Added 6 mins ago
C
Delivery Manager, Healthcare Payer
Cognizant
Topeka, KS
- $130,000 to $153,000 USD / year
As a Delivery Manager Healthcare Payer you will make an impact by leading complex healthcare payer transformation programs through platform implementation, modernization, migration, and…
Added 6 mins ago
Manager Strategic Risk Adjustment Programs
Highmark Health
Topeka, KS
…prioritize, and deliver large and small scale projects that advance business outcomes and achieve strategic objectives relative to new and existing Risk Adjustment Programs. Supports other…
Added 6 mins ago
T
Information Security Engineer
TTEC
Topeka, KS
- $65,000 to $70,000 USD / year
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of…
Added 6 mins ago
Systems Administrator – Kiteworks
SitusAMC
Topeka, KS
Configure and maintain monitoring, alerting, and performance baselines for business-critical systems, and perform capacity planning and tuning to prevent delays and outages. Other…
Added 6 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Topeka, KS
- $70 to $80 USD / hour
Our client is seeking a highly proactive and versatile Business Systems Analyst (BSA) to support senior leadership and cross-functional teams with strategic planning, portfolio operations,…
Added 11 mins ago
Senior Manager, Salesforce Technical Product Owner
Mitsubishi Heavy Industries, Ltd.
Orlando, FL
Define and maintain the product vision, roadmap, and release strategy aligned to Kizuna program objectives and business outcomes
Added 11 mins ago
RH
Veterinary Technician Supervisor (Emergency & Critical Care) - Shreiber School of Veterinary Medicine of Rowan University
Rowan HR
Glassboro, NJ
- $78,000 to $88,000 USD / year
…background in leadership, to join our team and support clinical operations within our new small animal teaching hospital located 1.5 miles from our main Glassboro…
Added 12 mins ago
Manager Laboratory Quality
Team Member Services
United States
Maintains collaborative relationships with medical staff, hospital departments, and business unit leaders to promote cooperation and efficiency in patient care.
Added 14 mins ago
DCEO Engr 3, PDX54 DCEO
Amazon
Umatilla, OR
…pivotal role in maintaining the heartbeat of mission-critical technology infrastructure, ensuring seamless operations that power global digital experiences. Your expertise will directly…
Added 14 mins ago
Senior Geothermal Consultant Job Details | Black & Veatch Family of Companies
Black & Veatch
Tualatin, OR
Black & Veatch’s Infrastructure Advisory Business provides a portfolio of solutions focused on the asset lifecycle, including Asset Management & Operations & Maintenance, Infrastructure…
Added 15 mins ago
Branch Manager - South Central Market - Bend, OR and Surrounding Areas
JPMorgan Chase
Bend, OR
As a Branch Manager in a Chase Branch, you will be at the forefront of delivering attentive and friendly service, creating a welcoming environment that puts employees and clients first. You…
Added 15 mins ago
Territory Executive - Illinois
PagerDuty
Salem, OR
…executive relationships, and expand adoption of PagerDuty’s Operations Cloud. This is an exciting opportunity to accelerate PagerDuty’s footprint in high-growth accounts by engaging…
Added 15 mins ago
Systems Administrator – Kiteworks
SitusAMC
Salem, OR
Configure and maintain monitoring, alerting, and performance baselines for business-critical systems, and perform capacity planning and tuning to prevent delays and outages. Other…
Added 15 mins ago
T
Information Security Engineer
TTEC
Salem, OR
- $65,000 to $70,000 USD / year
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of…
Added 15 mins ago
C
Delivery Manager, Healthcare Payer
Cognizant
Salem, OR
- $130,000 to $153,000 USD / year
As a Delivery Manager Healthcare Payer you will make an impact by leading complex healthcare payer transformation programs through platform implementation, modernization, migration, and…
Added 15 mins ago
Manager Strategic Risk Adjustment Programs
Highmark Health
Salem, OR
…prioritize, and deliver large and small scale projects that advance business outcomes and achieve strategic objectives relative to new and existing Risk Adjustment Programs. Supports other…
Added 15 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Salem, OR
- $70 to $80 USD / hour
Our client is seeking a highly proactive and versatile Business Systems Analyst (BSA) to support senior leadership and cross-functional teams with strategic planning, portfolio operations,…
Added 23 mins ago
Senior Technical Solutions Manager, Billing, Google Cloud
Google
Atlanta, GA · Austin, TX
The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security,…
Added 23 mins ago
Senior Business Analyst - Guidewire-14786
Emergent Holdings, Inc.
Corinth, MS
SUMMARY: The Senior Business Analyst is responsible for ensuring that business requirements are documented and that functional business considerations are identified for a given project.…

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Atlanta, GA, United States
Austin, TX, United States

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Job details

Posting language: English

Original job description

This is for a new vacancy.

In most instances, this position requires in-person interviews as part of the hiring process.

Google utilizes AI tools to assist in assessing candidates in our hiring processes.

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Waterloo, ON, Canada; Atlanta, GA, USA; Austin, TX, USA.

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More about this job

Skills

Google Cloud
Troubleshooting
HTML
DNS
Oracle Java
Python
Go
Debugging
Machine learning
Kubernetes
Oracle
SAP
Provide technical expertise
Linux
UNIX
Microsoft Windows
Cloud computing
ML
Lead a team
Control production
Communication skills
Customer experience
Documentation

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