Jobs in the United States

25+ jobs

Save this search

Added 6 mins ago
A
Assistant Project Manager
Actalent
Columbus, IN
- $32.69 to $37.5 USD / hour
Job Title: Assistant Project ManagerJob DescriptionThe Assistant Project Manager will support the administrative and technical execution of commercial and heavy-civil construction projects.…
Added 7 mins ago
DCEO Engr 3, PDX54 DCEO
Amazon
Umatilla, OR
Technical writing to support change management program
Added 7 mins ago
Electrical Engineer - Power System Protection (Transmission) Job Details | Black & Veatch Family of Companies
Black & Veatch
Tualatin, OR
Continues developing knowledge and may provide guidance and direction on design guides, standards, systems, applicable engineering codes and B&V policies. Provides technical guidance to…
Added 7 mins ago
Territory Executive - Illinois
PagerDuty
Salem, OR
…rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations…
Added 7 mins ago
AT
Senior Technical Program Manager
Akamai Technologies, Inc.
Salem, OR
- $119,600 to $215,400 USD / year
As a Senior Technical Program Manager, you will require technical understanding of AI/ML systems, exceptional organizational and program management skills, and proven experience leading…
Added 7 mins ago
Cyber Security Manager - Diego Garcia
Amentum
Salem, OR
Amentum, a global leader in advanced engineering, technical, and professional services serving the US government, allies and critical infrastructure sectors, is seeking an FRCS…
Added 7 mins ago
C
Program Manager, EBMS
CBRE
Salem, OR
- $105,000 to $115,000 USD / year
Proficiency with project/program managementtracking software (e.g. SmartSheets, Asana, QuickSight (Power BI), MS Project,etc)
Added 14 mins ago
Manager, AI/ML Engineering
Stellantis
Auburn Hills, MI
…production health, take the hardest solutions yourself, set the technical bar, and raise the craft of the engineers around you. The role is engineering-first - you lead by building - and…
Added 15 mins ago
Senior Technical Solutions Manager, Billing, Google Cloud
Google
Atlanta, GA · Austin, TX
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Added 15 mins ago
Distribution Designer I-Sr.
Entergy
Brookhaven, MS
Perform engineering calculations to aid in planning and corrective measure projects (i.e., load studies, revenue justification, fault current, voltage drop, etc.).
Added 19 mins ago
UG
Manager, Payer Advisory Services - Remote
UnitedHealth Group
Eden Prairie, MN
- $112,700 to $193,200 USD / year
…operational improvement, and client delivery leadership rather than software development, engineering, or technical…
Added 28 mins ago
Senior Project Manager (DHS, FEMA)
SHR Consulting Group, LLC
Alexandria, VA
…portfolio of offerings includes high-end solutions in systems engineering and integration, enterprise IT, including cloud services: cyber, software, advanced analytics, and AI. With an…
Added 33 mins ago
DEIA Project Manager
New York Power Authority
White Plains, NY
…standards. Roles include those responsible for general project/program management, in which work requires only general knowledge of the project/business requirements, and no specific…
Added 33 mins ago
TI
Technical Program Manager, Manufacturing
Tesla, Inc.
BUFFALO, NY
- $87,120 to $151,200 USD / year
What to ExpectTesla isseekinga highly motivatedTechnical Program Managerfor our Gigafactory in Buffalo, New York tocontribute tothe design and development of new automation equipment and…
Added 33 mins ago
Manager, Manufacturing & Test Engineering
Plug Power Inc.
ALBANY, NY
Manager, Manufacturing & Test Engineering Status: Exempt (salaried) Reports To: Director, Manufacturing Engineering Position Summary The Manager, Manufacturing & Test Engineering leads the…
Added 33 mins ago
Manager, Manufacturing & Test Engineering
Plug Power Inc.
ALBANY, NY
Manager, Manufacturing & Test Engineering Status: Exempt (salaried) Reports To: Director, Manufacturing Engineering Position Summary The Manager, Manufacturing & Test Engineering leads the…
Added 33 mins ago
Technical Manager - Software Engineering
L3Harris
Rochester, NY
The Technical Manager - Software Engineering leads and directs a team 15-25 software engineers of various levels of experience to develop complex engineering solutions. Must possess…
Added 34 mins ago
Associate Engineer Distribution Planning
Avangrid Service Co
ROCHESTER, NY
Associate Engineer - Distribution Planning Reports to: Manager - Distribution Planning Location: In Office, Rochester NY The base salary range for this position is dependent upon experience…
Added 34 mins ago
Senior Manager, Product Management - Developer Experience, AI Coding Tools & Developer Research
Capital One
New York, NY
As a Senior Manager of Product Management for Inner Loop, you will own the measurement and acceleration of how 14K+ developers write, test, and ship code at Capital One. You'll define the…
Added 34 mins ago
Senior Technical Program Manager, Discovery Tech, US Prime & Marketing Technology
Amazon
New York, NY
5+ years of technical program management working directly with software engineering teams experience
Added 34 mins ago
Event Technician Level 1 (Provisional) - Theater Operations
CUNY
New York, NY
…Engineer in one of the acceptable production environments (Audio Engineering, Video Engineering or Editing/Visual Design). These employees display a high level of knowledge of the technical…
Added 34 mins ago
Manager, Portfolio & Program Management
MTA
New York, NY
The Manager, Portfolio/Program Management role is responsible for overseeing, coordinating, and managing a set of projects and programs aligned to IT's services for MTA operations. This…
Added 34 mins ago
KS
Senior Hardware Product Manager / NYC
Kelly Services
New York, NY
- $140,000 to $185,000 USD / year
A growing technology company develops connected devices and software that help facilities teams automate monitoring, compliance testing, and documentation. Its products support safer…
Added 34 mins ago
C
Event Technician Lvl1 (Hourly) - 2 Part-Time positions, Theater Operations
CUNY
New York, NY
- $28.35 to $31.95 USD / hour
- Part-time
…Engineer in one of the acceptable production environments (Audio Engineering, Video Engineering or Editing/Visual Design). These employees display a high level of knowledge of the technical…
Added 47 mins ago
TA
Cloud Architecture & Strategy Engineering Manager
The Aerospace Corpor
Colorado Springs, CO
- $147,600 to $221,400 USD / year
…visualization frameworks, with expertise in cyber security, software architecture, software engineering, data science, Artificial Intelligence, process improvement, and software development…

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Atlanta, GA, United States
Austin, TX, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English

Original job description

This is for a new vacancy.

In most instances, this position requires in-person interviews as part of the hiring process.

Google utilizes AI tools to assist in assessing candidates in our hiring processes.

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Waterloo, ON, Canada; Atlanta, GA, USA; Austin, TX, USA.

Apply About employer

More about this job

Skills

Google Cloud
Troubleshooting
HTML
DNS
Oracle Java
Python
Go
Debugging
Machine learning
Kubernetes
Oracle
SAP
Provide technical expertise
Linux
UNIX
Microsoft Windows
Cloud computing
ML
Lead a team
Control production
Communication skills
Customer experience
Documentation

Report this job