Jobs in the United States

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Added 1 min ago
Senior AI Engineer
Cornell University
United States
The Senior AI Engineer serves as the technical lead for the AI Engineering team, providing expert‑level guidance, architectural leadership, and hands‑on development in support of Cornell’s…
Added 4 mins ago
UG
Architect - Remote
UnitedHealth Group
Fort Washington, PA
- $112,700 to $193,200 USD / year
A System Claims Architect is a strategic resource for UnitedHealth Group. This individual could be involved across many aspects of architecture, design, build, engineer and implement…
Added 5 mins ago
Director of Engineering for Open Data Analytics Engines, Data Processing & Experience
Amazon
Redmond, WA
…enabling elastic scaling, fine-grained cost optimization, and support for diverse data lake…
Added 5 mins ago
A
PCB Designer - Xpedition
Actalent
Redmond, WA
- $60 to $80 USD / hour
…multiple spacecraft subsystems and contribute to all phases of system design and production. The position requires deep expertise in PCB layout, assembly, test, and fabrication, along with…
Added 5 mins ago
A
Remote PCB Designer - Xpedition
Actalent
Redmond, WA
- $60 to $80 USD / hour
…multiple spacecraft subsystems and contribute to all phases of system design and production. The position requires deep expertise in PCB layout, assembly, test, and fabrication, along with…
Added 6 mins ago
A
Senior SDE, Luna Gen AI
Amazon
Seattle, WA
- $151,300 to $261,500 USD / year
…designs, develops, and operates the platform infrastructure to support both proprietary and third party models. Your expertise in distributed systems and API design will enable you to build…
Added 6 mins ago
Senior IT Auditor, Technology Risk
Amazon
Seattle, WA
Assess risk in context: Evaluate areas such as access management, data security, system reliability, and development practices - focusing on what truly matters to the business rather than…
Added 6 mins ago
Software Development Manager, Elastic Kubernetes Service (EKS)
Amazon
Seattle, WA
We're hiring a Manager III, Software Development in Seattle to lead that team. You'll own three connected problems: the operator that reconciles add-ons onto customer clusters and repairs…
Added 6 mins ago
Sr.Software Dev Engineer, DDB Index and Search
Amazon
Seattle, WA
…foundational architecture, write performance-critical software, and lead engineering work across multiple DynamoDB…
Added 7 mins ago
Quality Technician - 1st Shift
Hoffman Enclosures, Inc.
Blaine, MN
Provide quality assurance support and lead root cause problem solving activities that are aligned to improve internal and external quality levels, supporting overall customer satisfaction…
Added 11 mins ago
A
Quality Manager
Actalent
Warsaw, IN
- $45 to $53 USD / hour
Plan, organize, and lead quality projects by defining activities, sequencing tasks, and establishing realistic timelines.
Added 19 mins ago
SS
Data Center Commissioning Engineer
Southern Staffing Group
Red Oak, TX
- $130,000 to $160,000 USD / year
Lead a multidisciplinary, project-specific commissioning plan, including review and verification of system design, installation, functional performance and reliability.
Added 20 mins ago
Mechanical Engineer IV
Wabtec
Duncan, SC
Lead and/or support root-cause investigations and implementation of corrective actions to improve safety, quality, reliability, manufacturability, and customer satisfaction.
Added 23 mins ago
HT
Control Systems Engineer
Honeywell Technologies
Rosemont, IL
- $108,000 to $134,000 USD / year
In this role, you will help improve the efficiency and reliability of integrated control systems, support project execution from concept through handover, and contribute to successful…
Added 24 mins ago
Controls & Automation Engineer
Unilever
Chicago, IL
…capital projects and technical initiatives that improve safety, reliability, quality, productivity, and operating costs across manufacturing operations.The engineer serves as the technical…
Added 24 mins ago
C
Staff Quantum Physicist, Hardware Systems
ColdQuanta
Chicago, IL
- $190,000 to $230,000 USD / year
…Staff Quantum Physicists at Infleqtion remain deeply engaged in system development and operation while also providing technical direction, developing team members, and, where applicable,…
Added 24 mins ago
M
Mainframe Application Lead
ManpowerGroup
Chicago, IL
- $53 to $55 USD / hour
Utilize expert-level knowledge of FIS Core Banking Systems (RM, GN, IM, AM, SC) for system management and operational support.
Added 24 mins ago
C
Staff Quantum Physicist, Hardware Systems Lead
ColdQuanta
Chicago, IL
- $190,000 to $230,000 USD / year
Lead the team’s development, integration, commissioning, and operation of neutral-atom quantum computing systems, drawing on specialists’ expertise to guide technical decisions and improve…
Added 26 mins ago
Senior Security Software Engineer/Developer
About Us
United States
Lead the technical Product Security scoped contribution to the organization's full ISO/IEC 27001 Information Security Management System (ISMS), including applicable controls, procedures,…
Added 28 mins ago
Senior Electrical & Controls Engineer
Cruz Associates Inc
Indian Head, MD
Lead or support root cause analysis and corrective action initiatives.
Added 32 mins ago
Sr. Network & Server Engineer
Detroit Manufacturing Systems
Wixom, MI
Lead and/or participate in infrastructure projects, including data center upgrades, network refreshes, plant expansions, and system migrations, from planning through execution and closeout.
Added 34 mins ago
Back Office
Ethos Health Group LLC
Melbourne, FL
This role combines patient care, clinical support, communication, scheduling, administrative support, organization, and teamwork.
Added 42 mins ago
Industrial & Automation Engineer
Adorama
Chattanooga, TN
Lead industrial engineering and warehouse automation initiatives to improve productivity, labor utilization, material flow and fulfillment capacity. A central responsibility is to help…
Added 43 mins ago
Executive Director, Infusion Services, C
Mass General Brigham (Enterprise Service
Somerville, MA
…to treatment, strengthen site-of-care and capacity planning, support therapy initiation and navigation, and ensure safe, compliant, and financially responsible services. This is an…
Added 43 mins ago
Project Manager - Rapid Project Team
Cenero Sept 2026
Malvern, PA · Columbia, MD · Charlotte, NC · Plano, TX · Lebanon, NJ
…approach where the RPT Project Manager is the primary owner of system design, configuration, installation, and commissioning. Larger and/or more complex projects delivered through the…

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Atlanta, GA, United States
Austin, TX, United States

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Job details

Posting language: English

Original job description

This is for a new vacancy.

In most instances, this position requires in-person interviews as part of the hiring process.

Google utilizes AI tools to assist in assessing candidates in our hiring processes.

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Waterloo, ON, Canada; Atlanta, GA, USA; Austin, TX, USA.

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More about this job

Skills

Google Cloud
Troubleshooting
HTML
DNS
Oracle Java
Python
Go
Debugging
Machine learning
Kubernetes
Oracle
SAP
Provide technical expertise
Linux
UNIX
Microsoft Windows
Cloud computing
ML
Lead a team
Control production
Communication skills
Customer experience
Documentation

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