Jobs in the United States

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Added 1 min ago
Talent Acquisition Analyst
Boston Children's Hospital
Boston, MA
…Boston Children's Hospital. This position leads and supports strategic TA projects, manages core recruiting systems and data, and identifies opportunities to improve processes, operational…
Added 4 mins ago
Senior Director of Nursing
Colby Community College
Colby, KS
Added 4 mins ago
Director of Pre-College and Enrollment Partnerships
Kansas State University
Manhattan, KS
Added 4 mins ago
District Manager
Mondelez International
Overland Park, KS
As a District Manager, you lead a portfolio of Retail Territory Managers (RTMs) and Merchandisers across multiple territories. You’re the strategic connector between field execution and…
Added 4 mins ago
Principal Aftermarket Technical Product Manager
GE Aerospace
Overland Park, KS
As Principal Technical Product Manager – Aftermarket, you will own the product vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in…
Added 4 mins ago
Territory Executive - Illinois
PagerDuty
Topeka, KS
…accounts with significant expansion potential. You will combine strategic account management with consultative selling to drive growth, deepen executive relationships, and expand adoption…
Added 4 mins ago
Senior Proposal Manager
Maximus
Topeka, KS
Maximus is thrilled to announce an opportunity for a Senior Proposal Manager. The primary responsibility of this role is to lead cross‑functional proposal teams, including collaboration…
Added 4 mins ago
Area Sales Manager - Pacific NW & Northern Rockies- Ottava Surgical Robotics
Auris Health Inc. Legal Entity
Seattle, WA
As an Area Sales Manager (ASM), this individual will serve as the point person for end to end commercialization, including sales, support and capital program management for Ottava. The ASM…
Added 4 mins ago
Area Sales Manager - San Diego - Ottava Surgical Robotics
Auris Health Inc. Legal Entity
San Diego, CA
As an Area Sales Manager (ASM), this individual will serve as the point person for end to end commercialization, including sales, support and capital program management for Ottava. The ASM…
Added 4 mins ago
Sr Technology Project Manager- Vulnerability and Product Support Team - Remote
SitusAMC
Topeka, KS
Other activities as may be assigned by your manager
Added 4 mins ago
Manager Strategic Risk Adjustment Programs
Highmark Health
Topeka, KS
…Physicians and technical staff within the Enterprise and within strategic hospital partners, to identify, prioritize, and deliver large and small scale projects that advance business…
Added 4 mins ago
Senior Broker Relationship Manager - Small Commercial
Travelers Insurance Company
Topeka, KS
…employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive…
Added 4 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Topeka, KS
Strategic Planning: Develop tactical plans for IaC strategy and implementation across products with varying maturity levels.
Added 4 mins ago
Systems Administrator – Kiteworks
SitusAMC
Topeka, KS
…delays and outages. Other activities as may be assigned by your…
Added 4 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Topeka, KS
- $70 to $80 USD / hour
…to support senior leadership and cross-functional teams with strategic planning, portfolio operations, communications, and organizational execution. This is not a traditional technical BSA…
Added 5 mins ago
Construction Program Manager
Calyx Living
Raleigh, NC
…operator of senior living communities, is seeking a Construction Program Manager to join its next generation leadership team in managing the multi-site rollout of its new senior living…
Added 6 mins ago
PC
Program Director
POSTGRADUATE CENTER FOR MENTAL HEAL
Brooklyn, NY
- $89,307 USD / year
JOB SCOPE: The Program Director is a Senior Manager with responsible for maintaining a residence in compliance with applicable regulatory standards set forth by the NYS Office of Mental…
Added 7 mins ago
Software Engineer
Pantherx Specialty LLC
Pittsburgh, PA · Robinson, PA
…to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare…
Added 7 mins ago
Senior Software Engineer
Pantherx Specialty LLC
Pittsburgh, PA
…to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare…
Added 7 mins ago
Software Engineer
Pantherx Specialty LLC
Pittsburgh, PA · Robinson, PA
…to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare…
Added 7 mins ago
Quality Assurance Engineer
Pantherx Specialty LLC
Pittsburgh, PA
…to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare…
Added 7 mins ago
Senior Application Solutions Engineer
Pantherx Specialty LLC
Pittsburgh, PA
…to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare…
Added 8 mins ago
Plant Manager
Graham Packaging Company
Fremont, OH
…manpower procedures and programs. The primary duties of a Plant Manager…
Added 10 mins ago
Senior Manager, Salesforce Technical Product Owner
Mitsubishi Heavy Industries, Ltd.
Orlando, FL
Mitsubishi Power Americas, Inc., in Orlando, Florida, is looking for a Senior Manager. Salesforce Technical Product Owner.
Added 10 mins ago
Senior Group Sales Manager - Mid-West Market
AccorHotel
Dallas, TX
Must be strategic in generating revenue, setting goal strategies, and execution of all activities related to building and maintaining an active lead funnel including achieving weekly…

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Atlanta, GA, United States
Austin, TX, United States

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Job details

Posting language: English

Original job description

This is for a new vacancy.

In most instances, this position requires in-person interviews as part of the hiring process.

Google utilizes AI tools to assist in assessing candidates in our hiring processes.

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Waterloo, ON, Canada; Atlanta, GA, USA; Austin, TX, USA.

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More about this job

Skills

Google Cloud
Troubleshooting
HTML
DNS
Oracle Java
Python
Go
Debugging
Machine learning
Kubernetes
Oracle
SAP
Provide technical expertise
Linux
UNIX
Microsoft Windows
Cloud computing
ML
Lead a team
Control production
Communication skills
Customer experience
Documentation

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