Jobs in the United States

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Added just now
Senior Software Engineer
BN, an Augeo company
Rochester, NY
Bachelor's degree in Computer Science, Software Engineering, or equivalent technical experience.
Added just now
Software Engineer
BN, an Augeo company
Rochester, NY
Bachelor's degree in Computer Science, Software Engineering, or equivalent technical experience.
Added just now
Branch Manager
GenServe
La Habra, CA
Experience using field service management software, scheduling platforms, and reporting tools.
Added just now
Senior Project Manager - Industrial Electrical Construction
NORLEE INVESTMENTS LLC
Jacksonville, FL
Bachelor's degree in Construction Management, Electrical Engineering, Business Administration, or a related field, or equivalent relevant industry experience.
Added just now
Project Coordinator - Commercial Electrical
NORLEE INVESTMENTS LLC
Jacksonville, FL
…associate or bachelor’s degree in Construction Management, Engineering, or a related discipline is strongly preferred. Candidates should have 0–2 years of experience in construction,…
Added 1 min ago
Lead Software Engineer
JPMC page
Jersey City, NJ · Palo Alto, CA
Formal training or certification on software engineering concepts and 3+ years applied experience
Added 1 min ago
Sr. Lead Software Engineer
JPMC page
New York, NY · NY · Jersey City, NJ · Plano, TX · Columbus, OH
As a Sr Lead Software Engineer at JPMorganChase within Trust and Security, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading…
Added 1 min ago
Lead Infrastructure Engineer
JPMC page
Jersey City, NJ
Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, 2+ years of experience leading technologists to manage and solve complex…
Added 1 min ago
PD
Senior Marine Mechanical Engineer (Propulsion)
Pantheon Data
Glen Burnie, MD
- $100,000 to $120,000 USD / year
…resiliency, contact center operations, information technology, software engineering, program management, strategic communications, engineering, and cybersecurity. We have also grown our…
Added 1 min ago
PD
Senior Marine Designer
Pantheon Data
Glen Burnie, MD
- $120,000 to $140,000 USD / year
…resiliency, contact center operations, information technology, software engineering, program management, strategic communications, engineering, and cybersecurity. We have also grown our…
Added 2 mins ago
Product Manager - MyProtection: Policy Lifecycle & Billing + OnePolicy
United States
Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or related field.
Added 2 mins ago
Product Manager - Coverage Expansion & Allied Innovation
United States
Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or related field.
Added 2 mins ago
Product Manager, MyAdvice: Education & Engagement
United States
Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or related field.
Added 3 mins ago
Account Manager
Aptean
UNAVAILABLE
Partner cross-functionally with Sales Engineering, Customer Success, Product, and other Aptean teams to facilitate smooth transitions, escalations, contracts, and customer engagements
Added 3 mins ago
Account Manager
Aptean
UNAVAILABLE
Partner cross-functionally with Sales Engineering, Customer Success, Product, and other Aptean teams to facilitate smooth transitions, escalations, contracts, and customer engagements
Added 5 mins ago
Electrical Engineering Technician II
Franklin Electric
Fort Wayne, IN
Assist with the design of various electronic circuits, assemblies, and software.
Added 5 mins ago
W&
Water Utility Billing Specialist
Woodard & Curran
Monmouth, IL
- $25.3 USD / hour
Woodard & Curran is an employee-owned engineering, science, and operations firm dedicated to clean water, a safe environment, healthy communities, and happy people. We foster an inclusive,…
Added 6 mins ago
Motorsport Software and Data Analytics Graduate Intern
Bosch Group
Farmington Hills, MI
The Motorsport Software and Data Analytics Graduate Intern will be paired with an experienced engineering mentor and will work alongside simulation and software development engineers to…
Added 6 mins ago
IT Manager, Cybersecurity
Weisiger Group
Charlotte, NC
…Infrastructure & Security team to drive security operations, engineering design, security policy & procedure, and implementation and management of security system projects. The ideal…
Added 7 mins ago
Robotics Platform Architect
Irving, TX
Bottom line, you will bridge architecture and engineering to turn the robotics platform vision into working software that autonomy teams can build upon and deploy on Caterpillar machines.
Added 8 mins ago
Construction Project Management/Field Intern - Summer 2027
ECBuild LLC
Fort Worth, TX
· Gain exposure to and experience with applicable construction software and technology.
Added 8 mins ago
Assistant Professor of Graphic Design
Oakland University
MI
The successful candidate should possess proficiency in industry-standard software and a robust understanding of ethics and the responsible deployment of design within the digital field.…
Added 8 mins ago
Data Center - Construction Coordinator (TRAVEL)
ADB Companies
New Albany, OH
…Wireline, Wireless, Technology, Critical Infrastructure, and Engineering. Our customer centric approach has ensured long-term relationships with commercial clients, service providers,…
Added 9 mins ago
Onboarding Specialist
Playlist
United States
Partner with Engineering and Product teams to troubleshoot software challenges and resolve issues
Added 10 mins ago
Technical Delivery Manager - Digital Engineering
CVS Health
Remote, United States
In this role, you will be working across multiple engineering teams to drive the delivery of our digital products focused on helping people live healthier lives. As a Technical Delivery…

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Atlanta, GA, United States
Austin, TX, United States

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Job details

Posting language: English

Original job description

This is for a new vacancy.

In most instances, this position requires in-person interviews as part of the hiring process.

Google utilizes AI tools to assist in assessing candidates in our hiring processes.

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Waterloo, ON, Canada; Atlanta, GA, USA; Austin, TX, USA.

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More about this job

Skills

Google Cloud
Troubleshooting
HTML
DNS
Oracle Java
Python
Go
Debugging
Machine learning
Kubernetes
Oracle
SAP
Provide technical expertise
Linux
UNIX
Microsoft Windows
Cloud computing
ML
Lead a team
Control production
Communication skills
Customer experience
Documentation

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