Jobs in the United States

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Added 3 mins ago
Technical Delivery Manager - Digital Engineering
CVS Health
Remote, United States
…helping people live healthier lives. As a Technical Delivery Manager, you will use your management skills to lead large Digital initiatives across our Enterprise. This Manager should have…
Added 3 mins ago
Senior Controls & SCADA Engineer - Data Centers Job Details | Black & Veatch Family of Companies
Black & Veatch
Overland Park, KS
Senior Controls & SCADA Engineer - Data Centers
Added 3 mins ago
Controls & SCADA Engineer - Data Centers Job Details | Black & Veatch Family of Companies
Black & Veatch
Overland Park, KS
…microgrids, SCADA integration, and system modeling while serving as a senior technical contributor on complex multidisciplinary projects.…
Added 4 mins ago
AT
Senior Technical Program Manager
Akamai Technologies, Inc.
Topeka, KS
- $119,600 to $215,400 USD / year
As a Senior Technical Program Manager, you will require technical understanding of AI/ML systems, exceptional organizational and program management skills, and proven experience leading…
Added 4 mins ago
Sr Technology Project Manager- Vulnerability and Product Support Team - Remote
SitusAMC
Topeka, KS
…eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the…
Added 4 mins ago
Systems Administrator – Kiteworks
SitusAMC
Topeka, KS
…defined problems, escalating novel or high-risk decisions to senior staff. This role requires a degree of flexibility and collaborative working both within Technology and across the…
Added 5 mins ago
PC
Program Director
POSTGRADUATE CENTER FOR MENTAL HEAL
Brooklyn, NY
- $89,307 USD / year
JOB SCOPE: The Program Director is a Senior Manager with responsible for maintaining a residence in compliance with applicable regulatory standards set forth by the NYS Office of Mental…
Added 7 mins ago
Software Engineer
Pantherx Specialty LLC
Pittsburgh, PA · Robinson, PA
Works on software enhancements and new features as directed by senior team members.
Added 7 mins ago
Senior Software Engineer
Pantherx Specialty LLC
Pittsburgh, PA
The Senior Software Engineer expands the suite of applications. The position manages systems analysis, development, testing, debugging, documenting, and installing portions of new systems…
Added 7 mins ago
Software Engineer
Pantherx Specialty LLC
Pittsburgh, PA · Robinson, PA
Works on software enhancements and new features as directed by senior team members.
Added 13 mins ago
AT
Senior Technical Program Manager
Akamai Technologies, Inc.
Salem, OR
- $119,600 to $215,400 USD / year
As a Senior Technical Program Manager, you will require technical understanding of AI/ML systems, exceptional organizational and program management skills, and proven experience leading…
Added 13 mins ago
Systems Administrator – Kiteworks
SitusAMC
Salem, OR
…defined problems, escalating novel or high-risk decisions to senior staff. This role requires a degree of flexibility and collaborative working both within Technology and across the…
Added 13 mins ago
Sr Technology Project Manager- Vulnerability and Product Support Team - Remote
SitusAMC
Salem, OR
…eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the…
Added 18 mins ago
SU
Senior Project Accountant
Skanska USA
Boston, MA
- $104,075 USD / year
Senior Project Accountants are ultimately responsible for the accurate monthly costing and accounting of project related financial data, as well as understanding all financial aspects of a…
Added 18 mins ago
D
Partner Manager
Distro
Lehi, UT
- $120,000 to $150,000 USD / year
We are looking for an entrepreneurial, outbound-driven Partner Manager to build our partnership program from zero. As our first dedicated partner hire, your job is to open doors that do not…
Added 20 mins ago
Senior Technical Solutions Manager, Billing, Google Cloud
Google
Atlanta, GA · Austin, TX
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Added 21 mins ago
Senior Business Analyst - Guidewire-14786
Emergent Holdings, Inc.
Corinth, MS
SUMMARY: The Senior Business Analyst is responsible for ensuring that business requirements are documented and that functional business considerations are identified for a given project.…
Added 21 mins ago
Distribution Designer I-Sr.
Entergy
Brookhaven, MS
This requisition may be filled as a Distribution Designer I, II, III, or Senior depending on the candidate's qualifications and experience.
Added 29 mins ago
Fire Sprinkler Designer
Summit Fire Protection
New Hudson, MI
With assistance from the Design Manager, a Senior Sprinkler Designer, or others, prepare fabrication lists for pipe fabrication vendor and requisition materials for job.
Added 33 mins ago
Senior Project Manager (DHS, FEMA)
SHR Consulting Group, LLC
Alexandria, VA
SHR Consulting Group is seeking a Senior Project Manager who is ready to join us at an exciting time of rapid growth to support new efforts for the Federal Emergency Management Agency…
Added 33 mins ago
Senior Human Resources Generalist
GuideStar Eldercare
Crown Point, IN
Develop employee training program for managers, others as needed.
Added 37 mins ago
Sr. Principal Computer Systems Analyst - Windows/Linux
Northrop Grumman
Bethpage, NY
The Northrop Grumman Classified Solutions team is seeking a Senior Principal Computer Systems Analyst to support information system lifecycle activities. The selected candidate will be…
Added 39 mins ago
Contract Specialist Level 1 (Construction Contracts)
MTA
New York, NY
…oversight and management of the MTA’s $6 8. 4 billion Capital Program, C&D ensures the efficient delivery of critical infrastructure projects that support the region’s vast transportation…
Added 39 mins ago
Senior Manager, Product Management - Developer Experience, AI Coding Tools & Developer Research
Capital One
New York, NY
As a Senior Manager of Product Management for Inner Loop, you will own the measurement and acceleration of how 14K+ developers write, test, and ship code at Capital One. You'll define the…
Added 39 mins ago
Senior Technical Program Manager, Discovery Tech, US Prime & Marketing Technology
Amazon
New York, NY
…marketers work through AI-native workflows. We are looking for a Senior Technical Program Manager who can operate across both, driving execution on complex cross-functional programs while…

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Atlanta, GA, United States
Austin, TX, United States

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Job details

Posting language: English

Original job description

This is for a new vacancy.

In most instances, this position requires in-person interviews as part of the hiring process.

Google utilizes AI tools to assist in assessing candidates in our hiring processes.

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Waterloo, ON, Canada; Atlanta, GA, USA; Austin, TX, USA.

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More about this job

Skills

Google Cloud
Troubleshooting
HTML
DNS
Oracle Java
Python
Go
Debugging
Machine learning
Kubernetes
Oracle
SAP
Provide technical expertise
Linux
UNIX
Microsoft Windows
Cloud computing
ML
Lead a team
Control production
Communication skills
Customer experience
Documentation

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