Jobs in the United States

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Added 6 mins ago
Maintenance Manager
Panasonic North America
De Soto, KS
Computer skills equivalent to warehouse management systems, ERP / SAP experience and MS Office skills including Excel and PowerPoint
Added 6 mins ago
Principal Aftermarket Technical Product Manager
GE Aerospace
Overland Park, KS
Hands-on experience with an ERP platform supporting service, repair or order management processes (Oracle E-Business Suite / Oracle Fusion Cloud preferred; SAP considered).
Added 6 mins ago
Front End Web Applications Developer (Mid-Level) (5664)
SMX
Topeka, KS
Build enterprise planning and reporting applications using SAP Analytics Cloud (SAC) or other web technologies such as JavaScript
Added 6 mins ago
Federal Financial Business Analyst (Mid-Level) (5656)
SMX
Topeka, KS
…that has been pre-built for the federal government and runs on SAP Analytics Cloud…
Added 6 mins ago
Front End Web Applications Developer (Junior) (5660)
SMX
Topeka, KS
Build enterprise planning and reporting applications using SAP Analytics Cloud (SAC) or other web technologies such as JavaScript
Added 7 mins ago
SA
Customer Service Representative
Sika AG
Rutherford, NJ
- $25 to $30 USD / hour
Full working knowledge of SAP and familiarity with EDI process
Added 12 mins ago
Senior Manager, Salesforce Technical Product Owner
Mitsubishi Heavy Industries, Ltd.
Orlando, FL
5–8+ years of experience in Product Owner, Product Manager, or similar role in enterprise systems (preferably experience with Salesforce CRM, FSL, FSM, and SAP ERP integration)
Added 15 mins ago
Front End Web Applications Developer (Mid-Level) (5664)
SMX
Salem, OR
Build enterprise planning and reporting applications using SAP Analytics Cloud (SAC) or other web technologies such as JavaScript
Added 15 mins ago
Federal Financial Business Analyst (Mid-Level) (5656)
SMX
Salem, OR
…that has been pre-built for the federal government and runs on SAP Analytics Cloud…
Added 15 mins ago
Front End Web Applications Developer (Junior) (5660)
SMX
Salem, OR
Build enterprise planning and reporting applications using SAP Analytics Cloud (SAC) or other web technologies such as JavaScript
Added 15 mins ago
Principal Aftermarket Technical Product Manager
GE Aerospace
Salem, OR
Hands-on experience with an ERP platform supporting service, repair or order management processes (Oracle E-Business Suite / Oracle Fusion Cloud preferred; SAP considered).
Added 15 mins ago
Maintenance Electrician
Rheinmetall
Somerset West, OR
Experience with an ERP system like SAP will be an advantage.
Added 18 mins ago
G
Process Engineering Manager
GPAC
Butler, WI
- $100,000 to $150,000 USD / year
Added 23 mins ago
Production and Material Planning Specialist
Siemens Energy
Richland, MS
Advanced proficiency in ERP systems, specifically SAP (PP and MM modules).
Added 23 mins ago
Senior Technical Solutions Manager, Billing, Google Cloud
Google
Atlanta, GA · Austin, TX
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Added 23 mins ago
Material Planning Supervisor
Modine Grenada LLC
Grenada, MS
Added 23 mins ago
CMM Operator SG 22 / Columbus
PACCAR Inc
Columbus, MS
…quality-related data in primary business systems, including QDA, SAP, and MES. Qualifications & Skills * High school diploma or GED required. * Experience operating Coordinate Measuring…
Added 34 mins ago
Financial Analyst
neurohire.ai
Remote, United States
Exposure to accounting or financial management software such as QuickBooks, NetSuite, or SAP.
Added 35 mins ago
Service Optimization Specialist
Volvo Group
Hosakote, IN
Ensure all mandatory supporting documents are uploaded and maintained in SAP before invoice processing.
Added 39 mins ago
Manufacturing Supervisor
Amcor Flexibles NA
Edgewood, NY
…Analyze production information using the production dashboard and SAP. Foster and support a High Performance Culture; help to build and promote a strong Teamwork environment in each…
Added 39 mins ago
Lead Supervisor Gas Maintenance & Ops
Avangrid Service Co
DANSVILLE, NY
…multitasking. Computer skills applicable to MS Word, MS Excel, SAP, MS Outlook. Demonstrated supervisory skills. Demonstrated leadership skills. Strong interpersonal skills. Must be…
Added 40 mins ago
Sr. Principal Computer Systems Analyst - Windows/Linux
Northrop Grumman
Bethpage, NY
The selected candidate will be required to obtain and maintain a Special Access Program (SAP/SAR) clearance as a condition of continued employment.
Added 40 mins ago
Lead Supervisor Gas Maintenance & Ops
Avangrid Service Co
LOCKPORT, NY
…multitasking. Computer skills applicable to MS Word, MS Excel, SAP, MS Outlook. Demonstrated supervisory skills. Demonstrated leadership skills. Strong interpersonal skills. Must be…
Added 40 mins ago
Project Specialist - Broken Arrow, OK
Hubbell Incorporated
Broken Arrow, OK
Experience in ERP systems is a plus (SAP preferred).
Added 40 mins ago
Lead Supervisor Gas Maintenance & Ops
Avangrid Service Co
OLEAN, NY
…multitasking. Computer skills applicable to MS Word, MS Excel, SAP, MS Outlook. Demonstrated supervisory skills. Demonstrated leadership skills. Strong interpersonal skills. Must be…

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Atlanta, GA, United States
Austin, TX, United States

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Job details

Posting language: English

Original job description

This is for a new vacancy.

In most instances, this position requires in-person interviews as part of the hiring process.

Google utilizes AI tools to assist in assessing candidates in our hiring processes.

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Waterloo, ON, Canada; Atlanta, GA, USA; Austin, TX, USA.

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More about this job

Skills

Google Cloud
Troubleshooting
HTML
DNS
Oracle Java
Python
Go
Debugging
Machine learning
Kubernetes
Oracle
SAP
Provide technical expertise
Linux
UNIX
Microsoft Windows
Cloud computing
ML
Lead a team
Control production
Communication skills
Customer experience
Documentation

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