Jobs in the United States

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Added 2 mins ago
Contracts Manager
Skyeton Inc
Remote, United States
The Contracts Manager leads the review, negotiation, administration, and closeout of government and commercial contracts supporting Skyeton’s aerospace and defense business. The position…
Added 3 mins ago
Quality Assurance Engineer
Pantherx Specialty LLC
Pittsburgh, PA
Reports to: Manager, Quality Assurance Business
Added 3 mins ago
Senior Application Solutions Engineer
Pantherx Specialty LLC
Pittsburgh, PA
The Sr. Application Solutions Engineer serves as the senior technical resource for the Application Solutions team, providing advanced application support, troubleshooting, data engineering,…
Added 5 mins ago
Senior Manager, Salesforce Technical Product Owner
Mitsubishi Heavy Industries, Ltd.
Orlando, FL
Mitsubishi Power Americas, Inc., in Orlando, Florida, is looking for a Senior Manager. Salesforce Technical Product Owner.
Added 5 mins ago
RH
Veterinary Technician Supervisor (Emergency & Critical Care) - Shreiber School of Veterinary Medicine of Rowan University
Rowan HR
Glassboro, NJ
- $78,000 to $88,000 USD / year
…section while coordinating closely with the Veterinary Technician Manager and the Director of Veterinary Medical Services. This position ensures that hospital protocols, collaboration…
Added 6 mins ago
Senior Group Sales Manager - Mid-West Market
AccorHotel
Dallas, TX
Maintain and participate in an active sales solicitation program
Added 7 mins ago
A
Assistant Project Manager
Actalent
Columbus, IN
- $32.69 to $37.5 USD / hour
Job Title: Assistant Project ManagerJob DescriptionThe Assistant Project Manager will support the administrative and technical execution of commercial and heavy-civil construction projects.…
Added 8 mins ago
Industrial Account Manager – PNW
Stanley Black and Decker
OR
As an Industrial Account Manager, you’ll be part of our Industrial Sales team working as a remote/field employee in your assigned territory. You’ll get to:
Added 8 mins ago
DCEO Engr 3, PDX54 DCEO
Amazon
Umatilla, OR
Technical writing to support change management program
Added 8 mins ago
Electrical Engineer - Power System Protection (Transmission) Job Details | Black & Veatch Family of Companies
Black & Veatch
Tualatin, OR
Function as a technical subject matter expert and specialist.
Added 8 mins ago
Senior Geothermal Consultant Job Details | Black & Veatch Family of Companies
Black & Veatch
Tualatin, OR
Black & Veatch has an exciting opportunitywithin ourInfrastructure Advisory Technical Delivery Team. The Geothermal Senior Consultant serves as a hands-on technical lead supporting…
Added 8 mins ago
Program Manager IV, Appointing System Optimization
Kaiser Permanente
Portland, OR
The Program Manager IV, Appointing System Optimization position will seek opportunities and effective strategies for improvement with a focus on improving member experience. This role is a…
Added 8 mins ago
Senior Clinical Specialist
Abbott
Portland, OR
Working under general direction, provides advanced engineering, sales, educational and technical support in response to complex field inquiries from physicians, health care professionals,…
Added 9 mins ago
Territory Executive - Illinois
PagerDuty
Salem, OR
Demonstrated ability to sell to and influence C-level executives and technical stakeholders.
Added 9 mins ago
AT
Senior Technical Program Manager
Akamai Technologies, Inc.
Salem, OR
- $119,600 to $215,400 USD / year
As a Senior Technical Program Manager, you will require technical understanding of AI/ML systems, exceptional organizational and program management skills, and proven experience leading…
Added 9 mins ago
Senior Broker Relationship Manager - Small Commercial
Travelers Insurance Company
Salem, OR
…employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive…
Added 9 mins ago
Systems Administrator – Kiteworks
SitusAMC
Salem, OR
Support infrastructure workstreams on site and project development efforts, providing solution design input, effort estimates, and technical risk assessment during the planning phase.
Added 9 mins ago
Cyber Security Manager - Diego Garcia
Amentum
Salem, OR
Amentum, a global leader in advanced engineering, technical, and professional services serving the US government, allies and critical infrastructure sectors, is seeking an FRCS…
Added 9 mins ago
T
Information Security Engineer
TTEC
Salem, OR
- $65,000 to $70,000 USD / year
…teams, internal IT Operations and Engineering teams, and vendor technical…
Added 9 mins ago
Senior Proposal Manager
Maximus
Salem, OR
Maximus is thrilled to announce an opportunity for a Senior Proposal Manager. The primary responsibility of this role is to lead cross‑functional proposal teams, including collaboration…
Added 9 mins ago
Manager Strategic Risk Adjustment Programs
Highmark Health
Salem, OR
…works closely with senior/executive leadership, Physicians and technical staff within the Enterprise and within strategic hospital partners, to identify, prioritize, and deliver large and…
Added 9 mins ago
C
Program Manager, EBMS
CBRE
Salem, OR
- $105,000 to $115,000 USD / year
Be the EBMS technical SME to assist Amazon’sGeneral Construction Manager
Added 9 mins ago
Principal Aftermarket Technical Product Manager
GE Aerospace
Salem, OR
As Principal Technical Product Manager – Aftermarket, you will own the product vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in…
Added 9 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Salem, OR
- $70 to $80 USD / hour
…communications, and organizational execution. This is not a traditional technical BSA or Project Manager role. The ideal candidate operates as a strategic generalist, helping create…
Added 12 mins ago
Supplier Program Manager
COMLUX AMERICA LLC
Indianapolis, IN
Program Manager ensures suppliers meet Comlux's technical, regulatory, quality,

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Atlanta, GA, United States
Austin, TX, United States

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Job details

Posting language: English

Original job description

This is for a new vacancy.

In most instances, this position requires in-person interviews as part of the hiring process.

Google utilizes AI tools to assist in assessing candidates in our hiring processes.

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Waterloo, ON, Canada; Atlanta, GA, USA; Austin, TX, USA.

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More about this job

Skills

Google Cloud
Troubleshooting
HTML
DNS
Oracle Java
Python
Go
Debugging
Machine learning
Kubernetes
Oracle
SAP
Provide technical expertise
Linux
UNIX
Microsoft Windows
Cloud computing
ML
Lead a team
Control production
Communication skills
Customer experience
Documentation

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