Jobs in the United States

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Added 3 mins ago
Manager, Clinical Data Management
Oruka Therapeutics
Remote, United States
Added 7 mins ago
KFC Control Sr. Analyst
Yum!
Louisville, KY
Experience with Oracle Hyperion Financial Management and JDE
Added 7 mins ago
Platform Engineer - SCON
Accenture Federal Services
Washington, DC · Arlington, VA
…systems ranging from OS through application (Linux, Windows, Oracle, Mysql, Apache, Mulesoft, JVM, Openshift, containers). Apply existing knowledge to quickly come up to speed on new…
Added 8 mins ago
Senior Technical Support Engineer, Integration
Pegasystems
Remote, United States
Experience working with J2EE Application Servers (preferably WebSphere, WebLogic and Tomcat) and/or relational databases (preferably Oracle, DB2, and UDB)
Added 8 mins ago
Oracle Fusion Manufacturing Senior Manager - Pharmaceutical
Accenture
Beaverton, OR
Accenture's Oracle practice, and we make the new happen now. Every day, we imagine the future and bring it to life using design thinking, agile development methodologies, and new smart tech…
Added 8 mins ago
Senior Engineer
PwC
Portland, OR
Added 8 mins ago
Lead Software Engineer
Highmark Health
Salem, OR
Added 8 mins ago
Associate Software Engineer
Highmark Health
Salem, OR
Oracle APEX Developer Certification preferred
Added 8 mins ago
O
Oracle Health- Integration Architect
Oracle
Salem, OR
- $71,200 to $166,100 USD / year
This Integration Architect (IA) role within the Oracle Health Consulting organization will support the Population Health project team delivering our federal engagements. Focused…
Added 8 mins ago
Senior Telecom Engineer
Maximus
Salem, OR
Added 8 mins ago
C
Software Engineering Internship – TriZetto Product House
Cognizant
Salem, OR
- $25 USD / hour
Added 8 mins ago
Principal Aftermarket Technical Product Manager
GE Aerospace
Salem, OR
…that make up the aftermarket application suite, including ERP Oracle modules such as Service/Depot Repair, Order Management, Inventory and Procurement, plus integrated shop-floor, MRO and…
Added 8 mins ago
Lead Engineer
PwC
Portland, OR
Added 8 mins ago
EG
QA Automation Engineer
Eliassen Group
Salem, OR
- $75 to $82 USD / hour
Experience with relational databases such as MySQL, Microsoft SQL, or Oracle.
Added 16 mins ago
Senior Technical Solutions Manager, Billing, Google Cloud
Google
Atlanta, GA · Austin, TX
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Added 16 mins ago
Material Planning Supervisor
Modine Grenada LLC
Grenada, MS
Added 16 mins ago
Software Engineer III - Guidewire (ClaimCenter)
Emergent Holdings, Inc.
Corinth, MS
…Development preferred. - Experience with tools such as PL/SQL Developer and Microsoft Team Foundation Server (TFS) preferred. - Experience with WCF Technology certifications…
Added 17 mins ago
EG
QA Automation Engineer
Eliassen Group
Jackson, MS
- $75 to $82 USD / hour
Experience with relational databases such as MySQL, Microsoft SQL, or Oracle.
Added 20 mins ago
UG
Senior Director, AI Enablement (Eden Prairie, MN)
UnitedHealth Group
Eden Prairie, MN
- $159,300 to $273,200 USD / year
Define how AI-enabled experiences should operate across Eva (internal orchestration layer), MyHR (Oracle HCM), ServiceNow, and related People technologies
Added 22 mins ago
Senior Advisor, Data Science
Round Rock, TX
Added 22 mins ago
CNC Technician | ACA - 2nd Shift
AFL
Duncan, SC
Working knowledge of Microsoft Office and Oracle a plus.
Added 26 mins ago
Financial Analyst
neurohire.ai
Remote, United States
Added 29 mins ago
Software Product Engineer
Premier Global Links
San Francisco · San Francisco, CA
Full-time, on-site position in the SoMa area of San Francisco, near Salesforce Tower and Oracle Park.
Added 32 mins ago
VP of Operations
Phoenix
Huntsville, AL
Added 32 mins ago
ZT
2027 Summer Internship (US) - Software/AI Engineer (Handheld Mobile Computers)
Zebra Technologies
Holtsville, NY
- $33 to $40.5 USD / hour
Autonomous Agentic Systems: Architect LLM-powered agents to automate workflow parsing, extract system insights from unstructured data, and auto-validate developer API integrations.

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Atlanta, GA, United States
Austin, TX, United States

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Job details

Posting language: English

Original job description

This is for a new vacancy.

In most instances, this position requires in-person interviews as part of the hiring process.

Google utilizes AI tools to assist in assessing candidates in our hiring processes.

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Waterloo, ON, Canada; Atlanta, GA, USA; Austin, TX, USA.

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More about this job

Skills

Google Cloud
Troubleshooting
HTML
DNS
Oracle Java
Python
Go
Debugging
Machine learning
Kubernetes
Oracle
SAP
Provide technical expertise
Linux
UNIX
Microsoft Windows
Cloud computing
ML
Lead a team
Control production
Communication skills
Customer experience
Documentation

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