Jobs in the United States

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Territory Executive - Illinois
PagerDuty
Topeka, KS
PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents…
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Delivery Manager, Healthcare Payer
Cognizant
Topeka, KS
- $130,000 to $153,000 USD / year
As a Delivery Manager Healthcare Payer you will make an impact by leading complex healthcare payer transformation programs through platform implementation, modernization, migration, and…
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Manager, GQO – Business Process Continuous Improvement
Otsuka America Pharmaceutical Inc.
Topeka, KS
The Manager, GQO – Business Process Continuous Improvement is an important member of Global Quality Operations. This role will play a pivotal role in driving operational excellence through…
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Maintenance Planner Scheduler
Janssen Biotech, Inc. Legal Entity
Wilson, NC
The GET (Global Engineering & Technology) organization operates as one integrated team in the delivery of Engineering, Maintenance and Automation solutions. We use a standardized,…
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Cyber Security Manager - Diego Garcia
Amentum
Topeka, KS
Amentum, a global leader in advanced engineering, technical, and professional services serving the US government, allies and critical infrastructure sectors, is seeking an FRCS…
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Construction Manager, Retail
Meta
Topeka, KS
Meta is seeking an experienced Construction Manager to lead the planning, design, and delivery of retail store construction projects across Meta's physical retail portfolio. In this role,…
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Manager Strategic Risk Adjustment Programs
Highmark Health
Topeka, KS
…incentive model design; governance and decision rights; process engineering, and metrics design. The incumbent works closely with senior/executive leadership, Physicians and technical staff…
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Information Security Engineer
TTEC
Topeka, KS
- $65,000 to $70,000 USD / year
…other members of the Information Security teams, internal IT Operations and Engineering teams, and vendor technical…
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EM
Entegral Data Analyst Sr.
Enterprise Mobility
Topeka, KS
- $101,500 to $124,400 USD / year
Collaborate with product and engineering teams to optimize data structures and standards for data ingestion
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Program Manager, EBMS
CBRE
Topeka, KS
- $105,000 to $115,000 USD / year
…(EBMS) to support our client’s Global Realty Building Design &Engineering. The candidate will be responsible for managing several workstreamsto improve BMS Delivery and align with our…
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EG
Business Systems Analyst (BSA)
Eliassen Group
Topeka, KS
- $70 to $80 USD / hour
…and cross-functional teams with strategic planning, portfolio operations, communications, and organizational execution. This is not a traditional technical BSA or Project Manager role. The…
Added 1 min ago
Senior Project Manager
Batchelor & Kimball
North Charleston, SC
…partnering with our clients to deliver excellent results from engineering and construction to operations and maintenance. We offer design/build and turnkey construction services, including…
Added 1 min ago
Senior Project Manager
Batchelor & Kimball
St. George, SC
…partnering with our clients to deliver excellent results from engineering and construction to operations and maintenance. We offer design/build and turnkey construction services, including…
Added 4 mins ago
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Research and Development Manager
GPAC
Holbrook, NY
- $150,000 to $160,000 USD / year
Develop strong cross-functional relationships with the R&D community as well as with Marketing, Sales, Quality, Operations, Engineering, Regulatory, and others.
Added 5 mins ago
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Civil Engineering Manager (Public Sector)
GPAC
Jacksonville, FL
- $130,000 to $150,000 USD / year
This position will be responsible for the day to day operations of the firms municpal/public works department, including but not limited to team supervision, budget tracking, planning &…
Added 5 mins ago
Survey Manager
GPAC
Pittsburgh, PA
Oversee all survey operations including staffing, budgets, schedules, and resource planning
Added 5 mins ago
Survey Manager
GPAC
Dunwoody, GA
Oversee all survey operations including staffing, budgets, schedules, and resource planning
Added 6 mins ago
Senior Manager, Salesforce Technical Product Owner
Mitsubishi Heavy Industries, Ltd.
Orlando, FL
Mitsubishi Power Americas, Inc., in Orlando, Florida, is looking for a Senior Manager. Salesforce Technical Product Owner.
Added 6 mins ago
RH
Veterinary Technician Supervisor (Emergency & Critical Care) - Shreiber School of Veterinary Medicine of Rowan University
Rowan HR
Glassboro, NJ
- $78,000 to $88,000 USD / year
…background in leadership, to join our team and support clinical operations within our new small animal teaching hospital located 1.5 miles from our main Glassboro…
Added 7 mins ago
Value Stream Manager - kdc/one Groveport
kdc/one
Groveport, OH
A bachelor’s degree in engineering, business management, operations management, or a related field; or at least 10 years of experience in a filling or packaging environment in lieu of a…
Added 8 mins ago
Director, Product Development
LocalIQ
United States
Strong understanding of programmatic advertising, digital media monetization, audience products, campaign workflows, and advertising operations.
Added 8 mins ago
Director, Product Development
USA TODAY Co.
United States
Strong understanding of programmatic advertising, digital media monetization, audience products, campaign workflows, and advertising operations.
Added 8 mins ago
Preconstruction Manager
GPAC
Richardson, TX
A well-established commercial general contractor in North Texas is looking for a Preconstruction Manager to help lead projects from early concept through buyout. You'll be a key voice in…
Added 8 mins ago
MEP - Construction Manager
Holder Construction
Franklin Furnace, OH · Franklin Furnice, OH
…into expanded roles and responsibilities based on merit. With operations throughout the United States, we offer a highly competitive compensation and benefits package,…
Added 8 mins ago
MEP - Construction Manager
Holder Construction
Shippingport, PA · Shippingport, GA
…into expanded roles and responsibilities based on merit. With operations throughout the United States, we offer a highly competitive compensation and benefits package,…

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Atlanta, GA, United States
Austin, TX, United States

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Job details

Posting language: English

Original job description

This is for a new vacancy.

In most instances, this position requires in-person interviews as part of the hiring process.

Google utilizes AI tools to assist in assessing candidates in our hiring processes.

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Waterloo, ON, Canada; Atlanta, GA, USA; Austin, TX, USA.

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More about this job

Skills

Google Cloud
Troubleshooting
HTML
DNS
Oracle Java
Python
Go
Debugging
Machine learning
Kubernetes
Oracle
SAP
Provide technical expertise
Linux
UNIX
Microsoft Windows
Cloud computing
ML
Lead a team
Control production
Communication skills
Customer experience
Documentation

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