Jobs in the United States

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Added just now
Measurements & Controls Manager
Corning
Phoenix, AZ
The Measurements & Controls Maanger will build and develop a team of engineers and partner closely with Equipment Engineering, Process Engineering, Maintenance, Quality, IT, Operations, and…
Added just now
PS
Director of Refrigeration
Pacific Seafood
Clackamas, OR
- $90,879 to $132,683 USD / year
…maintenance and refrigeration, and apply this knowledge to train on-site technicians, enhance processes, and drive continuous…
Added 2 mins ago
Project Manager
Actalent
Sandusky, OH
…large-scale data center and mission critical projects. The Project Manager works closely with field teams, subcontractors, and partners in a dynamic, fast-paced environment focused on…
Added 2 mins ago
Project Manager
Actalent
Minneapolis, MN
Job Title: MEP Construction Project ManagerJob DescriptionThe MEP Construction Project Manager oversees the planning, coordination, and execution of mechanical, electrical, plumbing, and…
Added 2 mins ago
Project Manager
Actalent
Minneapolis, MN
…days off, requiring flexibility and commitment to being on site during active project phases. You will collaborate closely with a strong, structured project team and field personnel, using…
Added 2 mins ago
Project Manager
Actalent
Minneapolis, MN
Job Title: MEP Construction Project ManagerJob DescriptionThe MEP Construction Project Manager oversees the planning, coordination, and execution of mechanical, electrical, plumbing, and…
Added 2 mins ago
Buying & Supplier Manager II, Robotics Supply Chain - Procurement
Amazon.com Services LLC
North Reading, MA
…direct shipments to sites, and collaborating with teams across engineering, operations, and logistics. When a materials shortage threatens a site launch, you bring stakeholders together to…
Added 3 mins ago
Field Automation Technician I WTX
MidCentral Management Resources, LLC
Gardendale, TX
· Perform installation and startup of automation equipment at customer sites, following established procedures and engineering specifications
Added 5 mins ago
Maintenance Manager
Panasonic
De Soto, KS
Do you want to join a team that's changing the world? Do you have a strong background as a Maintenance Manager? Then we're looking for you! Check out the job description and apply now! Put…
Added 5 mins ago
HVAC Controls Service Technician
HTS Engineering - Heat Transfer Solutions
Austin, TX
HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one…
Added 7 mins ago
NE
Accounting Manager
New England Keyboard Inc
Fitchburg, MA
- $100,000 to $120,000 USD / year
The Accounting Manager is responsible for leading and executing the daily accounting operations of the business while supporting the site General Manager and company Finance department.…
Added 10 mins ago
Operations Manager
Aquatech International LLC
Albany, OR
We are seeking an accomplished Operations Manager to lead manufacturing operations, engineering execution, quality systems, and production performance for a growing membrane filtration…
Added 11 mins ago
BT
Staff Innovation Engineer, Marketplace
Built Technologies
Remote, United States
- $180,000 to $240,000 USD / year
…banking systems across the country. In a domain where precision, reliability, and performance have direct financial consequences, the engineering bar at Built is correspondingly…
Added 12 mins ago
Machine Operator - Level 2
Swagelok Company
Solon
Can easily be interrupted or redirected to a new task, or site based on Swagelok’s needs
Added 19 mins ago
Material Handling Line Manager
GE Vernova
Schenectady, NY
We are looking for a Material Handling & Preservation Line Manager to build and lead our resource capability globally. You will work with a global team, partners with Project Managers and…
Added 25 mins ago
CEI Inspector Aid
HNTB Corporation
Kissimmee, FL
…construction projects, under the direction of a Construction Manager or their…
Added 27 mins ago
IG
Transmission & Substation Project Manager
IntelliPro Group Inc.
Las Vegas, NV
- $75 to $80 USD / hour
Senior level Project Manager needed for Transmission and Distribution major projects.
Added 27 mins ago
Machine Shop Technician I- 2nd Shift
Fibreworks Composites LLC
Mooresville, NC
…scheduled by leadership. This position is required to work on-site during scheduled business hours. Any exceptions for remote or work-from-home arrangements must be reviewed and approved in…
Added 37 mins ago
Engineering Operations Technician (Night Shift)
Amazon Data Services, Inc.
Sterling, VA
…preventative maintenance (PM) and troubleshooting, reporting to a site’s Data Center Facility Manager (FM). They will maintain, operate, and troubleshoot mission-critical data center…
Added 43 mins ago
Platform Engineer
Lantern Ltd
Remote, United States
Demonstrable experience in Platform Engineering, Site Reliability Engineering, DevOps, Cloud Engineering, or a similar infrastructure-focused role, including operating production systems.
Added 47 mins ago
HT
Control Systems Engineer
Honeywell Technologies
Rosemont, IL
- $108,000 to $134,000 USD / year
You will report directly to our E&IC Sr. Engineering Manager, and you’ll work out of our Rosemont IL location on a Hybrid work schedule.
Added 59 mins ago
Technical, Maintenance and Operations Lead
Amentum
Houston, TX
…NASA’s pursuits in deep space exploration. As NASA’s largest engineering solutions provider working together with NASA at centers across the United…
Added 1 hour ago
Area Maintenance Manager, RME
Amazon
Lebanon, TN
…products to hundreds of countries worldwide, every day. The Reliability & Maintenance Engineering (RME) team are the business partners that work tirelessly behind the scenes to make it…
Added 1 hour ago
MI
Technical Program Manager, Space Systems
Maxar Intelligence I
Westminster, CO
- $135,000 to $180,000 USD / year
10+ years of technical program management, systems engineering, or engineering leadership experience delivering complex aerospace or high-reliability hardware systems.
Added 1 hour ago
NB
Field Support Specialist - Rensselaer, NY
Nova Biomedical
Rensselaer, NY · NY
- $85,000 to $90,000 USD / year
Drives key performance indicators (KPI’s) locally to ensure a high level of customer satisfaction including On-site Response Time, On-time PM’s, Second Days, Revisits, and Primary…

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Atlanta, GA, United States
Austin, TX, United States

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Job details

Posting language: English

Original job description

This is for a new vacancy.

In most instances, this position requires in-person interviews as part of the hiring process.

Google utilizes AI tools to assist in assessing candidates in our hiring processes.

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Waterloo, ON, Canada; Atlanta, GA, USA; Austin, TX, USA.

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Skills

Google Cloud
Troubleshooting
HTML
DNS
Oracle Java
Python
Go
Debugging
Machine learning
Kubernetes
Oracle
SAP
Provide technical expertise
Linux
UNIX
Microsoft Windows
Cloud computing
ML
Lead a team
Control production
Communication skills
Customer experience
Documentation

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