Jobs in the United States

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Territory Executive - Illinois
PagerDuty
Topeka, KS
…rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations…
Added just now
AT
Senior Technical Program Manager
Akamai Technologies, Inc.
Topeka, KS
- $119,600 to $215,400 USD / year
As a Senior Technical Program Manager, you will require technical understanding of AI/ML systems, exceptional organizational and program management skills, and proven experience leading…
Added just now
Manager, GQO – Business Process Continuous Improvement
Otsuka America Pharmaceutical Inc.
Topeka, KS
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Cyber Security Manager - Diego Garcia
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Topeka, KS
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Senior Strategic Account Manager – Fire Alarm & Monitoring Solutions | Western US
Honeywell Technologies
Topeka, KS
Honeywell is seeking an experienced Senior Account Manager to develop and expand strategic customer relationships across the Western United States, with a particular focus on the West Coast.
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Program Manager, EBMS
CBRE
Topeka, KS
- $105,000 to $115,000 USD / year
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Senior Project Manager
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Apply standard engineering techniques and procedures
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Federal Project Manager
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San Diego, CA
- $125,000 to $170,000 USD / year
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Federal Project Manager
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- $115,000 to $155,000 USD / year
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Added 7 mins ago
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Assistant Project Manager
Actalent
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- $32.69 to $37.5 USD / hour
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Added 8 mins ago
Preconstruction Manager
GPAC
Richardson, TX
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Assistant Project Manager
GPAC
Naperville, IL
- $75,000 to $95,000 USD / year
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DCEO Engr 3, PDX54 DCEO
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…innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of…
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PwC
Portland, OR
…efforts that help clients turn business needs into scalable software solutions across cloud-native and on-premise environments, within our Advisory practice. As a Senior Manager you will…
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Lead Product Manager AI productivity and adoption, Azure
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As a AI productivity and adoption Manager, you will guide product strategy, shape delivery priorities, and support the development of AI-enabled solutions across the software product…
Added 9 mins ago
Territory Executive - Illinois
PagerDuty
Salem, OR
…rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations…
Added 9 mins ago
AT
Senior Technical Program Manager
Akamai Technologies, Inc.
Salem, OR
- $119,600 to $215,400 USD / year
As a Senior Technical Program Manager, you will require technical understanding of AI/ML systems, exceptional organizational and program management skills, and proven experience leading…
Added 9 mins ago
Senior Strategic Account Manager – Fire Alarm & Monitoring Solutions | Western US
Honeywell Technologies
Salem, OR
Honeywell is seeking an experienced Senior Account Manager to develop and expand strategic customer relationships across the Western United States, with a particular focus on the West Coast.
Added 9 mins ago
Cyber Security Manager - Diego Garcia
Amentum
Salem, OR
Amentum, a global leader in advanced engineering, technical, and professional services serving the US government, allies and critical infrastructure sectors, is seeking an FRCS…
Added 9 mins ago
C
Program Manager, EBMS
CBRE
Salem, OR
- $105,000 to $115,000 USD / year
…(EBMS) to support our client’s Global Realty Building Design &Engineering. The candidate will be responsible for managing several workstreamsto improve BMS Delivery and align with our…
Added 9 mins ago
Manager, GQO – Business Process Continuous Improvement
Otsuka America Pharmaceutical Inc.
Salem, OR
The Manager, GQO – Business Process Continuous Improvement is an important member of Global Quality Operations. This role will play a pivotal role in driving operational excellence through…

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Atlanta, GA, United States
Austin, TX, United States

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Job details

Posting language: English

Original job description

This is for a new vacancy.

In most instances, this position requires in-person interviews as part of the hiring process.

Google utilizes AI tools to assist in assessing candidates in our hiring processes.

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Waterloo, ON, Canada; Atlanta, GA, USA; Austin, TX, USA.

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More about this job

Skills

Google Cloud
Troubleshooting
HTML
DNS
Oracle Java
Python
Go
Debugging
Machine learning
Kubernetes
Oracle
SAP
Provide technical expertise
Linux
UNIX
Microsoft Windows
Cloud computing
ML
Lead a team
Control production
Communication skills
Customer experience
Documentation

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