Jobs in the United States

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Field Support Specialist - Rensselaer, NY
Nova Biomedical
Rensselaer, NY · NY
- $85,000 to $90,000 USD / year
…determined to be appropriate by the local Regional Support…
Added 1 min ago
IT Enterprise Project Leader
Gainesville, FL
The single position allocated to this classification reports to the IT Governance and Compliance Manager. Work in this class is distinguished from other classes by its focus on optimizing…
Added 1 min ago
Trade Account Associate Director
Vertex US Distribution
United States
Added 1 min ago
Branch Manager
GenServe
La Habra, CA
The Branch Manager oversees all branch operations, personnel, customer relationships, financial performance, and service delivery activities. This leader ensures the branch meets…
Added 1 min ago
Senior Project Manager - Industrial Electrical Construction
NORLEE INVESTMENTS LLC
Jacksonville, FL
Senior Project Manager – Industrial / Mission Critical Electrical Construction
Added 1 min ago
Project Coordinator - Commercial Electrical
NORLEE INVESTMENTS LLC
Jacksonville, FL
…Coordinator works under the direct supervision of a Project Manager or Senior Project Manager and supports smaller or less complex project tasks while gaining exposure to the full project…
Added 2 mins ago
Lead Infrastructure Engineer
JPMC page
Jersey City, NJ
As a Sr Manager of Infrastructure Engineering at JPMorganChase within the Corporate Technology Observability and Logging Platforms team, you will serve as the senior technical authority for…
Added 2 mins ago
Business Process Manager
System One
Oro Valley, AZ
Our client is seeking a Business Process Manager to join its Business Excellence team. This individual will be responsible for evaluating end-to-end business workflows, developing and…
Added 2 mins ago
Project Manager
System One
New Gloucester, ME
Mountain Ltd. is seeking an experienced Project Manager with a strong background in Outside Plant (OSP) fiber design and permitting to lead telecommunications engineering projects from…
Added 3 mins ago
Mechanical Engineer II
Default Brand
St. Paul, MN
…deadlines. Report projects that are falling behind schedule to the Engineering Supervisor or Engineering Manager in a timely manner so corrective action can be…
Added 3 mins ago
SD
Construction Project Manager
SST Direct
Fort Lauderdale, FL
- $110,000 to $145,000 USD / year
Bachelor's degree in construction management, engineering, architecture, a related field, or equivalent experience required
Added 3 mins ago
SD
Construction Project Manager
SST Direct
Tampa, FL
- $110,000 to $145,000 USD / year
Bachelor's degree in construction management, engineering, architecture, a related field, or equivalent experience required
Added 3 mins ago
SD
Construction Project Manager
SST Direct
Orlando, FL
- $110,000 to $145,000 USD / year
Bachelor's degree in construction management, engineering, architecture, a related field, or equivalent experience required
Added 3 mins ago
Product Manager - MyProtection: Policy Lifecycle & Billing + OnePolicy
United States
The Product Manager is responsible for defining product vision, roadmap, delivery, adoption, and business outcomes for assigned products, platforms, or applications, with emphasis on policy…
Added 3 mins ago
Product Manager - Coverage Expansion & Allied Innovation
United States
The Product Manager is responsible for defining product vision, roadmap, delivery, launch, adoption, expansion, and business outcomes for assigned products, platforms, or applications. The…
Added 3 mins ago
Product Owner, MyAdvice: Risk Intelligence & Proactive Advice
United States
The Product Owner is a member of the product management community, reporting to a Product Manager and connecting business and technology to turn product strategy into delivery. In…
Added 3 mins ago
Product Manager, MyAdvice: Education & Engagement
United States
The Product Manager is responsible for defining product vision, roadmap, delivery, adoption, and business outcomes for assigned products, platforms, or applications. The role partners…
Added 4 mins ago
Account Manager
Aptean
UNAVAILABLE
We’re looking for an Account Manager, AI to join us remotely in the US. The position is fulltime. You’ll join an awesome team to support our growing customer base.
Added 4 mins ago
Account Manager
Aptean
UNAVAILABLE
We’re looking for an Account Manager, AI to join us remotely in the US. The position is fulltime. You’ll join an awesome team to support our growing customer base.
Added 5 mins ago
Product Manager – Onsite - Washington, DC
Creative Information Technology, Inc.
Falls Church, VA
BOARD OF GOVERNORS OF THE FEDERAL RESERVE SYSTEM is looking for Product Manager. Work schedule is on-site - Washington, DC.
Added 5 mins ago
Cloud Adoption Engineer - Oracle Government, Defense & Intelligence
Oracle
Reston, VA · Washington, DC
You will own the quality and completion of assigned Cloud Adoption Engineering deliverables, working with the Senior Manager of Cloud Adoption Engineering and relevant technical specialists.
Added 5 mins ago
Principal Supplier Performance Engineer
Westinghouse Electric Company, LLC
Cranberry Township, NC
…You will report to the APx Supply Chain, Major Mechanical SPx…
Added 6 mins ago
W&
Water Utility Billing Specialist
Woodard & Curran
Monmouth, IL
- $25.3 USD / hour
Woodard & Curran is an employee-owned engineering, science, and operations firm dedicated to clean water, a safe environment, healthy communities, and happy people. We foster an inclusive,…
Added 7 mins ago
Sr. Program Manager, Account Management
Bertelsmann-Jobs
Louisville, KY
The Senior Program Manager, Account Management leads strategic customer programs and cross-functional initiatives to achieve operational, financial, and customer experience goals in supply…
Added 8 mins ago
IT Manager, Cybersecurity
Weisiger Group
Charlotte, NC
Weisiger Group is seeking a Cybersecurity Manager to join the Infrastructure & Security team to drive security operations, engineering design, security policy & procedure, and…

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Atlanta, GA, United States
Austin, TX, United States

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Job details

Posting language: English

Original job description

This is for a new vacancy.

In most instances, this position requires in-person interviews as part of the hiring process.

Google utilizes AI tools to assist in assessing candidates in our hiring processes.

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Waterloo, ON, Canada; Atlanta, GA, USA; Austin, TX, USA.

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More about this job

Skills

Google Cloud
Troubleshooting
HTML
DNS
Oracle Java
Python
Go
Debugging
Machine learning
Kubernetes
Oracle
SAP
Provide technical expertise
Linux
UNIX
Microsoft Windows
Cloud computing
ML
Lead a team
Control production
Communication skills
Customer experience
Documentation

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