Jobs in the United States

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Added 1 min ago
Branch Manager
GenServe
La Habra, CA
The Branch Manager oversees all branch operations, personnel, customer relationships, financial performance, and service delivery activities. This leader ensures the branch meets…
Added 2 mins ago
NU
Help Desk Support Specialist (815724)
NITELINES USA, INC
Atlanta, GA
- $27.5 USD / hour
Reporting to the IT Client Services Manager, Helpdesk Representative III is a member of the IT Infrastructure Team that identifies, plans, designs, delivers, operates and controls Tier I…
Added 3 mins ago
Medicare Coordinator
Cherokee Indian Hospital Authority
CHEROKEE, NC
Assist patients that are receiving or getting ready to receive Medicare with completing applications and obtaining necessary coverage. Coordinate with CIHA Pharmacy for patient Part D…
Added 3 mins ago
Product Manager - MyProtection: Policy Lifecycle & Billing + OnePolicy
United States
The Product Manager is responsible for defining product vision, roadmap, delivery, adoption, and business outcomes for assigned products, platforms, or applications, with emphasis on policy…
Added 3 mins ago
Product Manager - Coverage Expansion & Allied Innovation
United States
The Product Manager is responsible for defining product vision, roadmap, delivery, launch, adoption, expansion, and business outcomes for assigned products, platforms, or applications. The…
Added 3 mins ago
Product Manager, MyAdvice: Education & Engagement
United States
The Product Manager is responsible for defining product vision, roadmap, delivery, adoption, and business outcomes for assigned products, platforms, or applications. The role partners…
Added 5 mins ago
KS
Maintenance Technician
Kelly Services
Groveport, OH
- $24.5 USD / hour
Experience using CMMS software and basic computer applications.
Added 6 mins ago
BF
Direct Sales Representative
Brown Foodservice
Princeton, WV
- $55,000 to $75,000 USD / year
Ability to use new applications/proprietary software
Added 7 mins ago
Systems Support Technician II
Mutual Bancorp and its Subsidiaries
Leominster, MA
Provides first level support for end-users with software applications, operating systems, computer hardware and peripherals. Answer and resolve calls placed to the Service Desk using…
Added 7 mins ago
Food Service Operator 6 hours/day
Lexington County School District One
Lexington, SC
Effectively uses personal computing devices and software applications for the management of pertinent information and communication (if applicable).
Added 8 mins ago
IT Manager, Cybersecurity
Weisiger Group
Charlotte, NC
Install and configure security hardware and software, implement backup processes, and optimize systems to support the businesses applications and operations
Added 11 mins ago
Senior Controls & SCADA Engineer - Data Centers Job Details | Black & Veatch Family of Companies
Black & Veatch
Overland Park, KS
Develop HMI applications, operator interfaces, alarming, trending, and visualization solutions.
Added 11 mins ago
Controls & SCADA Engineer - Data Centers Job Details | Black & Veatch Family of Companies
Black & Veatch
Overland Park, KS
Develop HMI applications, operator interfaces, alarming, trending, and visualization solutions.
Added 12 mins ago
AT
Senior Technical Program Manager
Akamai Technologies, Inc.
Topeka, KS
- $119,600 to $215,400 USD / year
…customers to run inference models and developers to create AI applications with unmatched performance, compliance, and…
Added 12 mins ago
Case Manager RN - Remote
Highmark Health
Topeka, KS
Proficiency in using Microsoft suite of applications, case management software and electronic health records.
Added 12 mins ago
Customer Service Representative - Finance
Zurich NA
Topeka, KS · Overland Park, KS
…candidates within the Midwest. You will collaborate with your manager to set a schedule that supports you, your customers, and the…
Added 12 mins ago
C
Program Manager, EBMS
CBRE
Topeka, KS
- $105,000 to $115,000 USD / year
Proficiency with project/program managementtracking software (e.g. SmartSheets, Asana, QuickSight (Power BI), MS Project,etc)
Added 12 mins ago
Systems Administrator – Kiteworks
SitusAMC
Topeka, KS
Perform trouble resolution fixes remotely or in person, including installing and upgrading software, installing hardware, and configuring systems and applications.
Added 15 mins ago
Software Engineer
Pantherx Specialty LLC
Pittsburgh, PA · Robinson, PA
The Software Engineer expands the suite of applications. The position manages systems analysis, development, testing, debugging, documenting, and installing portions of new systems and…
Added 15 mins ago
Senior Software Engineer
Pantherx Specialty LLC
Pittsburgh, PA
The Senior Software Engineer expands the suite of applications. The position manages systems analysis, development, testing, debugging, documenting, and installing portions of new systems…
Added 15 mins ago
Software Engineer
Pantherx Specialty LLC
Pittsburgh, PA · Robinson, PA
The Software Engineer expands the suite of applications. The position manages systems analysis, development, testing, debugging, documenting, and installing portions of new systems and…
Added 15 mins ago
Quality Assurance Engineer
Pantherx Specialty LLC
Pittsburgh, PA
The ideal candidate for this role will have strong technical knowledge of software quality assurance and emerging AI-driven testing methodologies. The candidate should have excellent…
Added 15 mins ago
DC
Athletic Fields / Grounds Maintenance ($36,462+)
Dorchester County Public Schools
CAMBRIDGE, MD
- From $36,462 USD / year
Dorchester County Public Schools is currently accepting applications for an Athletic Fields / Grounds Maintenance Position. The position involves maintaining of the athletic fields and…
Added 17 mins ago
Clinical Research Coordinator (Non-RN) - Research & Clinical Management - Genomics (In-Person Role)
Rady Children's Health
San Diego, CA
General understanding of computer software and hardware: Word, Excel, data entry (ex. Any EDC platform such as REDCap, Medidata, Rave)
Added 19 mins ago
A
Assistant Project Manager
Actalent
Columbus, IN
- $32.69 to $37.5 USD / hour
Job Title: Assistant Project ManagerJob DescriptionThe Assistant Project Manager will support the administrative and technical execution of commercial and heavy-civil construction projects.…

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Atlanta, GA, United States
Austin, TX, United States

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Job details

Posting language: English

Original job description

This is for a new vacancy.

In most instances, this position requires in-person interviews as part of the hiring process.

Google utilizes AI tools to assist in assessing candidates in our hiring processes.

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Waterloo, ON, Canada; Atlanta, GA, USA; Austin, TX, USA.

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More about this job

Skills

Google Cloud
Troubleshooting
HTML
DNS
Oracle Java
Python
Go
Debugging
Machine learning
Kubernetes
Oracle
SAP
Provide technical expertise
Linux
UNIX
Microsoft Windows
Cloud computing
ML
Lead a team
Control production
Communication skills
Customer experience
Documentation

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