Jobs in the United States

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Added 2 mins ago
Engineering Manager, Core Trust
Google
Kirkland, WA
Experience with full stack development using Java, Kotlin, or front-end web technologies.
Added 3 mins ago
Sr. Product Manager- Technical, WW Ops Finance S&A
Amazon
Seattle, WA · Bellevue, WA
…datasets and metrics. We build features and products that span the full data stack, from Medallion-architecture governance through to the…
Added 13 mins ago
Senior Dashboard Developer
CACI
Ashburn, VA · Ashburn
Bachelor's degree + 8 years of experience in related fields, such as software development, dashboard development, full-stack development, front-end development, or business intelligence…
Added 16 mins ago
Senior Manager Software Engineering
FSG - Cybertek Corp.
BOSTON, MA
…estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and…
Added 20 mins ago
Marketing Operations Manager
Iru
United States
…security & management, and compliance automation - collapsing the stack and giving IT & security time and control…
Added 44 mins ago
DevSecOps Senior Automation Platform Engineer
CACI, INC.-FEDERAL
Aberdeen Proving Ground, MD
AWS native tools are utilized to support platform logging and monitoring with FY26 plans to include a Grafana based monitoring stack.
Added 44 mins ago
Senior Dashboard Developer
CACI, INC.-FEDERAL
Ashburn, VA
Bachelor's degree + 8 years of experience in related fields, such as software development, dashboard development, full-stack development, front-end development, or business intelligence…
Added 56 mins ago
DevSecOps Senior Automation Platform Engineer
CACI
Aberdeen Proving Ground, MD · Aberdeen Proving Ground
AWS native tools are utilized to support platform logging and monitoring with FY26 plans to include a Grafana based monitoring stack.
Added 1 hour ago
IT Manager, Cybersecurity
Weisiger Group
Charlotte, NC
Weisiger Group is seeking a Cybersecurity Manager to join the Infrastructure & Security team to drive security operations, engineering design, security policy & procedure, and…
Added 1 hour ago
Manager, AI/ML Engineering
Stellantis
Auburn Hills, MI
A minimum of 10 years in software engineering, including substantial hands-on solution development - services, APIs, and user-facing touchpoints/apps (front-end/full-stack) - and experience…
Added 1 hour ago
Senior Technical Solutions Manager, Billing, Google Cloud
Google
Atlanta, GA · Austin, TX
…developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers -…
Added 1 hour ago
Principal Power Electronics Engineer Fuel Cell Systems
Plug Power Inc.
ALBANY, NY
…Exempt (salaried) Department: Fuel Cell Platforms - Electrical Engineering Position Summary Plug is building the global hydrogen ecosystem. We are the only company delivering a complete…
Added 2 hours ago
Senior Manager, Safety AI
Samsara
Remote, United States
…capabilities at fleet scale. You’ll partner closely with firmware, full-stack, and Platform teams to ship reliable, low-latency features, grounding detections in the “rules of the road”…
Added 3 hours ago
J
Sr. Systems Engineer – AI Gateway Platform
Jobgether
Remote, United States
- $125,000 to $180,000 USD / year
At least 8 years of professional engineering experience, with exposure to full-stack application development and enterprise architecture.
Added 3 hours ago
A
CMT Laboratory Lead / Inspector 2
Atlas
Portland, OR
- $35 to $45 USD / hour
…infrastructure projects, including the Bull Run Filtration Facility, Stack Infrastructure Data Centers, municipal on-call programs, and ODOT ADA improvement projects. Responsibilities…
Added 3 hours ago
SDC SE/Digital Engineering---Manager
EY
Lansing, MI · Detroit, MI · Grand Rapids, MI · Southfield, MI
Experience with at least one modern UI framework, preferably Angular or React, and the ability to guide full-stack engineering decisions.
Added 6 hours ago
Engineer, Software Engineer
Nationwide Life and Annuity Insurance Co
IA
…practices, security controls, and delivery processes. The team is a full-stack build-and-run team supporting applications and APIs used by members, agency partners, and internal…
Added 8 hours ago
SR
Principal/Staff Technical Program Manager, Engineering
Simbe Robotics
United States
- $165,000 to $230,000 USD / year
We're hiring a Technical Program Manager to be the connective tissue across this system: the person who can see the full dependency graph, from a hardware decision through the robot's…
Added 10 hours ago
Product Manager, Identity
Tailscale
Remote, United States
We are seeking a Product Manager to own Tailscale's Identity ecosystem - the bridge between our "Zero Trust" networking philosophy and the existing identity infrastructure our customers…
Added 10 hours ago
Product Manager, Identity
Tailscale
Remote, United States
We are seeking a Product Manager to own Tailscale's Identity ecosystem - the bridge between our "Zero Trust" networking philosophy and the existing identity infrastructure our customers…
Added 10 hours ago
TL
Vice President, Data Systems
The Los Angeles Lakers, Inc
El Segundo, CA
- $275,000 to $300,000 USD / year
Experience overseeing software engineering and application development, including web and mobile applications, full-stack development, and product lifecycle management.
Added 10 hours ago
TT
Engineering Lead
True Talent Solutions Partners
San Francisco, CA
- $221,000 to $295,000 USD / year
- At least 6 years of full-stack software engineering experience, including 2 or more years as an engineering manager.
Added 10 hours ago
Senior Software Technical Program Manager
Muon Space
San Jose, CA
We are seeking a Senior Technical Program Manager (TPM) to drive cross-functional planning and execution for our High Performance Compute, Simulation, and Test Teams. In this role, you will…
Added 12 hours ago
Senior Machine Learning Engineer I, Inventory
Etsy, Inc.
Remote, United States
This is a full time role reporting to the Engineering Manager.
Added 13 hours ago
Cleared Manager, R&D Science and Engineering - Secure Software Solutions Department, Onsite
Sandia National Laboratories
Albuquerque, NM
…with stakeholders to advance secure software capabilities. The manager will lead a software engineering and delivery department that provides technical leadership, integrated teams, and…

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Atlanta, GA, United States
Austin, TX, United States

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Job details

Posting language: English

Original job description

This is for a new vacancy.

In most instances, this position requires in-person interviews as part of the hiring process.

Google utilizes AI tools to assist in assessing candidates in our hiring processes.

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Waterloo, ON, Canada; Atlanta, GA, USA; Austin, TX, USA.

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More about this job

Skills

Google Cloud
Troubleshooting
HTML
DNS
Oracle Java
Python
Go
Debugging
Machine learning
Kubernetes
Oracle
SAP
Provide technical expertise
Linux
UNIX
Microsoft Windows
Cloud computing
ML
Lead a team
Control production
Communication skills
Customer experience
Documentation

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