Jobs in the United States

25+ jobs

Save this search

Added just now
Senior Director of Finance
Ascension Health
WICHITA, KS
Partner directly with executive leaders to deliver clear financial insights on productivity, expense management and capital planning that protect the health system's long-term…
Added just now
Federal Financial Business Analyst (Mid-Level) (5656)
SMX
Topeka, KS
…business processes, data analytics, and technology. You will partner directly with government stakeholders to analyze complex financial and operational data, improve business processes,…
Added just now
Senior Security GRC Engineer, AI & Automation
American Express Global Business Travel
Topeka, KS
Partner with Security GRC analysts and program managers to identify manual, repetitive processes and re-engineer them into scalable, automated solutions.
Added just now
HR Director, Insights
Meta
Topeka, KS
Partner across Recruiting, Learning & Development, Compensation, Legal, Employee Relations, and HR Programs to design and scale solutions.
Added just now
DIETITIAN
Compass Group, North America
Topeka, KS
Education Reimbursement – Financial support for advanced learning
Added just now
Risk Adjustment Strategic Partner
Intermountain Health
Topeka, KS
The Risk Adjustment Strategic Partner works as a liaison between the provider community and Select Health. This is a niche market that requires a specialized skill set to lead and build…
Added just now
Construction Manager, Retail
Meta
Topeka, KS
…Quest, Ray-Ban Meta smart glasses, and Portal devices. You will partner with retail design, real estate, operations, and external vendors to deliver high-quality retail buildouts on time…
Added just now
Principal Portfolio Manager, Infrastructure Development
Meta
Topeka, KS
Serve as the connective tissue between Energy Infrastructure Investments and partner organizations - including Design, Engineering & Construction (DEC), Corporate Development, Site…
Added just now
DIETITIAN
Compass Group, North America
Topeka, KS
Education Reimbursement – Financial support for advanced learning
Added just now
Senior Manager, Outbound Performance (Remote)
American Express Global Business Travel
Topeka, KS
Spend regular time on rep rides and with leaders, watching how reps make calls and lead their day, and learning how leaders plan to run their teams
Added just now
Senior Broker Relationship Manager - Small Commercial
Travelers Insurance Company
Topeka, KS
Partner with National Distribution agents and partners to develop annual and three-year sales plans with defined goals and objectives that support segment-specific strategies.
Added just now
Network Operations Engineer
Meta
Topeka, KS
Risk Management: Collaborate with partner teams to design and implement aligned processes that identify and manage data and asset protection risks, as well as operations continuity issues…
Added 2 mins ago
IT Undergraduate Student
WEX
ME
…We provide mentorship, professional development, and weekly learning experiences to help you build confidence and leadership skills. High-performing interns may even get the chance to lead…
Added 2 mins ago
Senior Legal Engineer, CoCounsel FDE
Frisco, TX · NY · Ann Arbor, MI · Eagan, MN
Partner directly with legal customers to understand their needs, workflows, and challenges, translating requirements into scalable technical solutions.
Added 4 mins ago
Senior Custodian
Wachusett Regional School District (MA)
Holden, MA
…students with equitable opportunities for deep and meaningful learning through multiple pathways. Empower all students to develop and apply their unique strengths, passions, and…
Added 5 mins ago
Employee Relations Advisor - Human Resources
Rady Children's Health
San Diego, CA
Five (5) years of experience in Employee Relations, Human Resources Business Partner, HR
Added 6 mins ago
VP Customer Experience
Fullscript
Remote, United States
Partner closely with Product, Engineering, and Operations to eliminate customer pain points at the source
Added 6 mins ago
EV
Veterinary Technician, Emergency Overnight
Ethos Veterinary Health
San Antonio, TX
- $20 to $23 USD / hour
…Texas. Since opening in 2012, MVS has become a trusted referral partner for veterinarians throughout the region, providing advanced emergency and specialty care for dogs and…
Added 9 mins ago
NI
Resource Forester
Nuveen Investments
Gearhart, OR
- $75,000 to $105,000 USD / year
Maintain effective working relationships with contractors, regulators, partner organizations, and the public.
Added 9 mins ago
Industrial Account Manager – PNW
Stanley Black and Decker
OR
Discounts on Stanley Black & Decker tools and other partner programs.
Added 9 mins ago
Administrative Partner and Office Manager
Meta
Prineville, OR
Meta is seeking an experienced Administrative Partner and Office Manager to support multiple data center leaders. The person in this role will need to be a masterful problem-solver and an…
Added 9 mins ago
Sr. Controls Engineer, Data Center, Colocation Regional Engineering - AMER
Amazon
Boardman, OR
…empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never…
Added 9 mins ago
Federal Financial Business Analyst (Mid-Level) (5656)
SMX
Salem, OR
…business processes, data analytics, and technology. You will partner directly with government stakeholders to analyze complex financial and operational data, improve business processes,…
Added 9 mins ago
Senior Security GRC Engineer, AI & Automation
American Express Global Business Travel
Salem, OR
Partner with Security GRC analysts and program managers to identify manual, repetitive processes and re-engineer them into scalable, automated solutions.
Added 9 mins ago
Senior Broker Relationship Manager - Small Commercial
Travelers Insurance Company
Salem, OR
Partner with National Distribution agents and partners to develop annual and three-year sales plans with defined goals and objectives that support segment-specific strategies.

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Atlanta, GA, United States
Austin, TX, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English

Original job description

This is for a new vacancy.

In most instances, this position requires in-person interviews as part of the hiring process.

Google utilizes AI tools to assist in assessing candidates in our hiring processes.

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Waterloo, ON, Canada; Atlanta, GA, USA; Austin, TX, USA.

Apply About employer

More about this job

Skills

Google Cloud
Troubleshooting
HTML
DNS
Oracle Java
Python
Go
Debugging
Machine learning
Kubernetes
Oracle
SAP
Provide technical expertise
Linux
UNIX
Microsoft Windows
Cloud computing
ML
Lead a team
Control production
Communication skills
Customer experience
Documentation

Report this job