Jobs in the United States

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Added 1 min ago
NU
Help Desk Support Specialist (815724)
NITELINES USA, INC
Atlanta, GA
- $27.5 USD / hour
…requirements and concerns. May serve as liaison between clients and technical staff in implementation and development of business process automation. Provides ongoing operational and user…
Added 1 min ago
Tribal Option Care Manager
Cherokee Indian Hospital Authority
CHEROKEE, NC
The Tribal Option Care Manager is responsible for providing proactive intervention and care coordination to members who are eligible for Tribal Option to ensure that these individuals…
Added 2 mins ago
Merchandise Planner
Bath and Body Works
Reynoldsburg, OH
…your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every…
Added 2 mins ago
AC
Apartment Maintenance Manager
AIR Communities
Boston, MA
- $80,000 to $90,000 USD / year
We are hiring an Apartment Maintenance Manager for our apartment community Tower One Greenway in Boston, MA.
Added 2 mins ago
Product Manager - MyProtection: Policy Lifecycle & Billing + OnePolicy
United States
The Product Manager serves as the primary point of accountability for product planning, prioritization, and experience-focused discovery and definition, balancing user needs, business…
Added 2 mins ago
Product Manager - Coverage Expansion & Allied Innovation
United States
The Product Manager serves as the primary point of accountability for product planning, prioritization, and experience-focused discovery and definition, balancing user needs, market…
Added 2 mins ago
Product Manager, MyAdvice: Education & Engagement
United States
The Product Manager serves as the primary point of accountability for product planning, prioritization, and experience-focused discovery and definition, balancing user needs, business…
Added 3 mins ago
Product Manager – Onsite - Washington, DC
Creative Information Technology, Inc.
Falls Church, VA
Seeking a Senior Product Manager to lead the strategy and development of a cloud-based research computing platform.
Added 5 mins ago
Account Representative (Aerospace/Defense Team) | Fort Worth, TX
TTI, Inc.
Fort Worth, TX
…geographic territory by working with the branch or corporate product manager and the manufacturers to get the most competitive pricing by utilizing communication by telephone, fax and…
Added 6 mins ago
Diesel Technician B
IED SERVICES, LLC
W Columbia, SC
POSITION SUMMARY: With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician B performs repair and maintenance work on diesel…
Added 6 mins ago
Diesel Technician - $5,000 Sign On Bonus
COUNTY REFUSE SERVICE, INC.
Pinconning, MI
POSITION SUMMARY: With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician B performs repair and maintenance work on diesel…
Added 7 mins ago
Quality Control Technician
Terrica Corporation
Granbury, TX
…product; and promptly communicates findings to the Quality Control Lead or Quality Manager. This is a hands-on technical inspection role without personnel supervision or independent…
Added 8 mins ago
Director, Applied AI Product Manager
BNY
New York, NY · NY
We’re seeking a future team member for the role of Director, Applied AI Product Manager to join our Innovation Team and lead AI-driven business transformation initiatives that reimagine how…
Added 8 mins ago
Merchandise Planner
Bath & Body Works
Reynoldsburg, OH
…your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every…
Added 10 mins ago
Technical Delivery Manager - Digital Engineering
CVS Health
Remote, United States
…products focused on helping people live healthier lives. As a Technical Delivery Manager, you will use your management skills to lead large Digital initiatives across our Enterprise. This…
Added 10 mins ago
General Engineer - NIPM (NAS Implementation Program Manager)
Federal Aviation Administration
Lenexa, KS
Summary The incumbent serves as the NAS Implementation Manager, and as such, is the focal for the District or Service Area to Headquarters, Program Offices, airport users groups, state and…
Added 10 mins ago
Senior Controls & SCADA Engineer - Data Centers Job Details | Black & Veatch Family of Companies
Black & Veatch
Overland Park, KS
Serves as the technical specialist in a broad area of specialization, or in a narrow but specialized field. Develops and applies advanced engineering concepts and approaches to unique…
Added 10 mins ago
Principal Aftermarket Technical Product Manager
GE Aerospace
Overland Park, KS
As Principal Technical Product Manager – Aftermarket, you will own the product vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in…
Added 10 mins ago
Controls & SCADA Engineer - Data Centers Job Details | Black & Veatch Family of Companies
Black & Veatch
Overland Park, KS
Serves as the technical specialist in a broad area of specialization, or in a narrow but specialized field. Develops and applies advanced engineering concepts and approaches to unique…
Added 10 mins ago
Territory Executive - Illinois
PagerDuty
Topeka, KS
…has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders…
Added 10 mins ago
AT
Senior Technical Program Manager
Akamai Technologies, Inc.
Topeka, KS
- $119,600 to $215,400 USD / year
As a Senior Technical Program Manager, you will require technical understanding of AI/ML systems, exceptional organizational and program management skills, and proven experience leading…
Added 10 mins ago
Senior Proposal Manager
Maximus
Topeka, KS
Maximus is thrilled to announce an opportunity for a Senior Proposal Manager. The primary responsibility of this role is to lead cross‑functional proposal teams, including collaboration…
Added 10 mins ago
Area Sales Manager - Pacific NW & Northern Rockies- Ottava Surgical Robotics
Auris Health Inc. Legal Entity
Seattle, WA
As an Area Sales Manager (ASM), this individual will serve as the point person for end to end commercialization, including sales, support and capital program management for Ottava. The ASM…
Added 10 mins ago
Area Sales Manager - San Diego - Ottava Surgical Robotics
Auris Health Inc. Legal Entity
San Diego, CA
As an Area Sales Manager (ASM), this individual will serve as the point person for end to end commercialization, including sales, support and capital program management for Ottava. The ASM…
Added 10 mins ago
Manager Strategic Risk Adjustment Programs
Highmark Health
Topeka, KS
…works closely with senior/executive leadership, Physicians and technical staff within the Enterprise and within strategic hospital partners, to identify, prioritize, and deliver large and…

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Atlanta, GA, United States
Austin, TX, United States

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Job details

Posting language: English

Original job description

This is for a new vacancy.

In most instances, this position requires in-person interviews as part of the hiring process.

Google utilizes AI tools to assist in assessing candidates in our hiring processes.

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Waterloo, ON, Canada; Atlanta, GA, USA; Austin, TX, USA.

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More about this job

Skills

Google Cloud
Troubleshooting
HTML
DNS
Oracle Java
Python
Go
Debugging
Machine learning
Kubernetes
Oracle
SAP
Provide technical expertise
Linux
UNIX
Microsoft Windows
Cloud computing
ML
Lead a team
Control production
Communication skills
Customer experience
Documentation

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