Jobs in the United States

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Branch Sales Manager - Selling Manager
Sharp Electronics
Albuquerque, NM
As the Branch Selling Sales Manager, you are the driving force behind our sales team, ensuring both you and your team surpass targets and deliver exceptional results through your individual…
Added just now
Branch General Sales Manager
Sharp Electronics
Dallas, TX
As the General Sales Manager, you are the driving force behind the strategic sales performance and quota achievement within your assigned marketplace. You are to lead with purposeful…
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Senior Audit Manager
GPAC
Sarasota, FL
- $190,000 to $205,000 USD / year
We are seeking an experienced Senior Audit Manager with 10+ years of public accounting assurance experience to lead a high-volume engagement portfolio, oversee audit teams, maintain key…
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Senior Audit Manager
GPAC
Tampa, FL
- $190,000 to $205,000 USD / year
We are seeking an experienced Senior Audit Manager with 10+ years of public accounting assurance experience to lead a high-volume engagement portfolio, oversee audit teams, maintain key…
Added just now
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Senior Audit Manager
GPAC
Fort Myers, FL
- $190,000 to $205,000 USD / year
We are seeking an experienced Senior Audit Manager with 10+ years of public accounting assurance experience to lead a high-volume engagement portfolio, oversee audit teams, maintain key…
Added just now
G
Senior Audit Manager
GPAC
Tampa, FL
- $190,000 to $205,000 USD / year
We are seeking an experienced Senior Audit Manager with 10+ years of public accounting assurance experience to lead a high-volume engagement portfolio, oversee audit teams, maintain key…
Added just now
Trade Account Associate Director
Vertex US Distribution
United States
Lead strategic engagement and account management for assigned national and regional wholesalers, distributors, specialty pharmacies, retail pharmacy organizations, and other trade-channel…
Added 1 min ago
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Registered Nurse (RN) - Week On Week Off - Hospice
Vivie
Saint Paul, MN · Anoka, MN
- $40 to $49 USD / hour
Paid documentation time, plus mileage paid at IRS rate, drive time or car program options
Added 1 min ago
Construction Superintendent II - Commercial
Raineri Construction
Saint Louis, MO
Work with the Project Manager in developing the project schedule and keep it updated every month.
Added 1 min ago
NU
Help Desk Support Specialist (815724)
NITELINES USA, INC
Atlanta, GA
- $27.5 USD / hour
…via telephone, email or from remote locations. May serve as lead…
Added 2 mins ago
Tribal Option Care Manager
Cherokee Indian Hospital Authority
CHEROKEE, NC
The Tribal Option Care Manager is responsible for providing proactive intervention and care coordination to members who are eligible for Tribal Option to ensure that these individuals…
Added 2 mins ago
Inventory Deployment Analyst
Bath and Body Works
Reynoldsburg, OH
…your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every…
Added 2 mins ago
Merchandise Planner
Bath and Body Works
Reynoldsburg, OH
…your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every…
Added 2 mins ago
Manager, Development Prospect Research, Development
Vera Institute of Justice
Washington, DC · Brooklyn, NY
The Manager, Development Prospect Research plays a vital role in advancing Vera’s ambitious fundraising goals by managing and strengthening our prospect identification, research, and…
Added 2 mins ago
AC
Apartment Maintenance Manager
AIR Communities
Boston, MA
- $80,000 to $90,000 USD / year
We are hiring an Apartment Maintenance Manager for our apartment community Tower One Greenway in Boston, MA.
Added 3 mins ago
SD
Construction Project Manager
SST Direct
Fort Lauderdale, FL
- $110,000 to $145,000 USD / year
Lead, manage, and develop a team of construction project individuals by establishing expectations, supporting individualized development plans, facilitating training opportunities, and…
Added 3 mins ago
SD
Construction Project Manager
SST Direct
Tampa, FL
- $110,000 to $145,000 USD / year
Lead, manage, and develop a team of construction project individuals by establishing expectations, supporting individualized development plans, facilitating training opportunities, and…
Added 3 mins ago
SD
Construction Project Manager
SST Direct
Orlando, FL
- $110,000 to $145,000 USD / year
Lead, manage, and develop a team of construction project individuals by establishing expectations, supporting individualized development plans, facilitating training opportunities, and…
Added 3 mins ago
Product Manager - MyProtection: Policy Lifecycle & Billing + OnePolicy
United States
The Product Manager is responsible for defining product vision, roadmap, delivery, adoption, and business outcomes for assigned products, platforms, or applications, with emphasis on policy…
Added 3 mins ago
Product Manager - Coverage Expansion & Allied Innovation
United States
The Product Manager is responsible for defining product vision, roadmap, delivery, launch, adoption, expansion, and business outcomes for assigned products, platforms, or applications. The…
Added 3 mins ago
Product Manager, MyAdvice: Education & Engagement
United States
The Product Manager is responsible for defining product vision, roadmap, delivery, adoption, and business outcomes for assigned products, platforms, or applications. The role partners…
Added 3 mins ago
Assistant Manager
Planet Fitness
Lake Orion, MI
We are looking for Assistant Managers who want to be part of the Planet Fitness team! As an Assistant Manager, you will be responsible for providing a superior level of customer service to…
Added 4 mins ago
Product Manager – Onsite - Washington, DC
Creative Information Technology, Inc.
Falls Church, VA
Seeking a Senior Product Manager to lead the strategy and development of a cloud-based research computing platform.
Added 4 mins ago
LS
Restaurant & Operations Manager
Lucky Strike Entertainment
Pikesville, MD
- $60,000 to $70,000 USD / year
As a Restaurant and Operations Manager, you will lead food and beverage, bar, and bowling operations across every shift, flex into any role the floor needs, and build a team that delivers…
Added 4 mins ago
Principal Supplier Performance Engineer
Westinghouse Electric Company, LLC
Cranberry Township, NC
…You will report to the APx Supply Chain, Major Mechanical SPx…

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Atlanta, GA, United States
Austin, TX, United States

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Job details

Posting language: English

Original job description

This is for a new vacancy.

In most instances, this position requires in-person interviews as part of the hiring process.

Google utilizes AI tools to assist in assessing candidates in our hiring processes.

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Waterloo, ON, Canada; Atlanta, GA, USA; Austin, TX, USA.

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More about this job

Skills

Google Cloud
Troubleshooting
HTML
DNS
Oracle Java
Python
Go
Debugging
Machine learning
Kubernetes
Oracle
SAP
Provide technical expertise
Linux
UNIX
Microsoft Windows
Cloud computing
ML
Lead a team
Control production
Communication skills
Customer experience
Documentation

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