Jobs in the United States

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Added 1 min ago
Maintenance Manager
Panasonic North America
De Soto, KS
As a Maintenance Manager, you will lead and inspire a large team to ensure optimal performance of manufacturing assets and facilities. You’ll drive a proactive maintenance culture, focusing…
Added 1 min ago
ML
Tooling Technician
Motrex LLC
Salina, KS
- $26.1 USD / hour
…The company designs, manufactures and distributes advanced lead, lithium and vanadium redox flow batteries for automotive, commercial vehicle, golf cart, material handling, specialty…
Added 1 min ago
General Engineer - NIPM (NAS Implementation Program Manager)
Federal Aviation Administration
Lenexa, KS
…incumbent applies experience and comprehensive knowledge of engineering principles, theories and concepts as the NAS lmplementation Manager, serving as the focal for the District or Service…
Added 1 min ago
Environmental Program Leader – Hazardous Waste and Dangerous Goods Compliance
GE Aerospace
Overland Park, KS
Lead practical training and coaching for site EHS operations, with a focus on common failure modes and effective controls.
Added 1 min ago
Executive FLIGHT DECK Leader – RPCA Part Family
GE Aerospace
Overland Park, KS
Lead Kaizen Events and Genba walks at RPCA plants and suppliers, coaching leaders in real time at the point of work.
Added 1 min ago
LE
HSE Manager
Lubrication Engineers
Wichita, KS
- $100,000 USD / year
Added 1 min ago
NIAR Machine Technician - ATLAS
Wichita State University
Wichita, KS
Added 1 min ago
Territory Executive - Illinois
PagerDuty
Topeka, KS
PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents…
Added 1 min ago
Senior Software Engineer (Institutional, Financing)
Coinbase
Topeka, KS
Partner with Product, Risk, Operations, and other engineering teams to translate business requirements into scalable, well-scoped technical solutions each quarter.
Added 1 min ago
Lead Software Engineer
Highmark Health
Topeka, KS
Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, unit testing, code reviews, source…
Added 1 min ago
C
Delivery Manager, Healthcare Payer
Cognizant
Topeka, KS
- $130,000 to $153,000 USD / year
Demonstrated ability to lead and coordinate cross-functional teams across business, technology, quality engineering, conversion, and integration functions.
Added 1 min ago
Manager, GQO – Business Process Continuous Improvement
Otsuka America Pharmaceutical Inc.
Topeka, KS
The Manager, GQO – Business Process Continuous Improvement is an important member of Global Quality Operations. This role will play a pivotal role in driving operational excellence through…
Added 1 min ago
Operational Excellence Specialist
Janssen Biotech, Inc. Legal Entity
Wilson, NC
CIP Pipeline Process: This person drives ideation workshops, VSMs, diagnostics, benchmarks, etc. to identify and lead cost savings initiative and to develop the site CIP pipeline.
Added 1 min ago
Construction Manager, Retail
Meta
Topeka, KS
Meta is seeking an experienced Construction Manager to lead the planning, design, and delivery of retail store construction projects across Meta's physical retail portfolio. In this role,…
Added 1 min ago
Manager Strategic Risk Adjustment Programs
Highmark Health
Topeka, KS
…incentive model design; governance and decision rights; process engineering, and metrics design. The incumbent works closely with senior/executive leadership, Physicians and technical staff…
Added 1 min ago
Mechanical Engineer, Data Center Operations Engineering
Meta
Topeka, KS
Lead technically complex mechanical engineering projects for the facilities infrastructure operations team, working cross-functionally with design teams, construction, field operations,…
Added 1 min ago
Director - Customer Response Engineering
Trellix
Topeka, KS
Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from…
Added 1 min ago
Manufacturing Engineer II - Chemical Oxygen Generator (Onsite)
Collins Aerospace
Lenexa, KS
…problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we…
Added 2 mins ago
Senior Project Manager
Batchelor & Kimball
North Charleston, SC
…partnering with our clients to deliver excellent results from engineering and construction to operations and maintenance. We offer design/build and turnkey construction services, including…
Added 2 mins ago
Senior Project Manager
Batchelor & Kimball
St. George, SC
…partnering with our clients to deliver excellent results from engineering and construction to operations and maintenance. We offer design/build and turnkey construction services, including…
Added 3 mins ago
Data Analytics Specialist Quality Operations - Pontiac MI
Military Spouse Jobs & VetJobs
United States
Ability to partner across engineering, operations, quality, and IT; translate needs into measurable analytical outcomes; troubleshoot system and data issues; build or support applications,…
Added 3 mins ago
Senior Legal Engineer, CoCounsel FDE
Frisco, TX · NY · Ann Arbor, MI · Eagan, MN
…future of legal technology on the CoCounsel Forward Deployed Engineering…
Added 5 mins ago
WW
Federal Data Center Programs and Infrastructure Executive
World Wide Technology Holding, LLC
VA
- $160,000 to $180,000 USD / year
Lead cross-functional teams spanning program management, engineering, architecture, operations, facilities, and technical delivery.
Added 5 mins ago
Professional Land Surveyor - PLS
GPAC
Dallas, TX
We are seeking a Professional Land Surveyor (PLS) to join our team and lead survey operations. This individual will play a key role in overseeing field and office staff, signing and sealing…
Added 5 mins ago
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Research and Development Manager
GPAC
Holbrook, NY
- $150,000 to $160,000 USD / year
Develop strong cross-functional relationships with the R&D community as well as with Marketing, Sales, Quality, Operations, Engineering, Regulatory, and others.

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Atlanta, GA, United States
Austin, TX, United States

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Job details

Posting language: English

Original job description

This is for a new vacancy.

In most instances, this position requires in-person interviews as part of the hiring process.

Google utilizes AI tools to assist in assessing candidates in our hiring processes.

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Waterloo, ON, Canada; Atlanta, GA, USA; Austin, TX, USA.

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More about this job

Skills

Google Cloud
Troubleshooting
HTML
DNS
Oracle Java
Python
Go
Debugging
Machine learning
Kubernetes
Oracle
SAP
Provide technical expertise
Linux
UNIX
Microsoft Windows
Cloud computing
ML
Lead a team
Control production
Communication skills
Customer experience
Documentation

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