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Assistant Manager (Retail/Storage) - MD09
Prime Storage Group
Aberdeen, MD
- $18 to $20 USD / hour
…the top 10 real estate value-add fund managers in its 2023 Global Manager Performance Score League…
Added 4 mins ago
Principal Supplier Performance Engineer
Westinghouse Electric Company, LLC
Cranberry Township, NC
…while recognizing and encouraging the value of diversity in the global…
Added 5 mins ago
Account Representative (Aerospace/Defense Team) | Fort Worth, TX
TTI, Inc.
Fort Worth, TX
…America, Europe, and Asia! Join a winning team in a growing global…
Added 6 mins ago
2nd shift - Team Lead
DSV
Whitestown, IN
…DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting,…
Added 6 mins ago
Diesel Technician B
IED SERVICES, LLC
W Columbia, SC
POSITION SUMMARY: With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician B performs repair and maintenance work on diesel…
Added 6 mins ago
Diesel Technician - $5,000 Sign On Bonus
COUNTY REFUSE SERVICE, INC.
Pinconning, MI
POSITION SUMMARY: With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician B performs repair and maintenance work on diesel…
Added 7 mins ago
US
Senior Manager, NAM, ECommerce
United States 2 Avis Budget Car Rental LLC
United States
- $130,000 to $150,000 USD / year
The Senior Manager, NAM eCommerce Business Lead owns the day-to-day operation and performance of the eCommerce business across the NAM region. This role sits at the center of a…
Added 7 mins ago
Director, Applied AI Product Manager
BNY
New York, NY · NY
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial…
Added 9 mins ago
MS
Staff Nurse - PACU - Mount Sinai Hospital - 11AM-11:30PM- Part-Time
Mount Sinai Health System
New York, NY
- $64.85 USD / hour
- Part-time
5. Initiates service recovery for patients and family members who have concerns and escalates to Clinical Nurse Manager/Assistant Nurse Manager/Nursing Administrator or Patient Relations as…
Added 9 mins ago
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Human Resources Intern - Rock Hill, SC
United States
- $20 to $22 USD / hour
…help recruit, plan, and implement the 2027 Summer Internship program across the…
Added 10 mins ago
District Manager
Mondelez International
Overland Park, KS
As a District Manager, you lead a portfolio of Retail Territory Managers (RTMs) and Merchandisers across multiple territories. You’re the strategic connector between field execution and…
Added 10 mins ago
Territory Executive - Illinois
PagerDuty
Topeka, KS
PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents…
Added 10 mins ago
Cyber Security Manager - Diego Garcia
Amentum
Topeka, KS
Amentum, a global leader in advanced engineering, technical, and professional services serving the US government, allies and critical infrastructure sectors, is seeking an FRCS…
Added 10 mins ago
Sr Technology Project Manager- Vulnerability and Product Support Team - Remote
SitusAMC
Topeka, KS
…others, stay nimble, dream big, own every outcome, and think global but act local – come join our…
Added 10 mins ago
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Information Security Engineer
TTEC
Topeka, KS
- $65,000 to $70,000 USD / year
You’ll report to the Information Security Manager. Your role is impactful as it protects TTEC from data loss and security events.
Added 10 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Topeka, KS
…others, stay nimble, dream big, own every outcome, and think global but act local – come join our…
Added 10 mins ago
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Program Manager, EBMS
CBRE
Topeka, KS
- $105,000 to $115,000 USD / year
…education, training, and experience. The minimum salary for the Program Manager, EBMS position is $105,000 annually [or $50.48 per hour] and the maximum salary for the Program Manager, EBMS…
Added 10 mins ago
Systems Administrator – Kiteworks
SitusAMC
Topeka, KS
…others, stay nimble, dream big, own every outcome, and think global but act local – come join our…
Added 14 mins ago
Sushi Cook
at Marriott
Indian Wells, CA
Maintain kitchen logs for food safety program compliance. Monitor stock of kitchen supplies and food. Determine how food should be presented and create decorative food displays. Monitor the…
Added 18 mins ago
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Assistant Project Manager
Actalent
Columbus, IN
- $32.69 to $37.5 USD / hour
Job Title: Assistant Project ManagerJob DescriptionThe Assistant Project Manager will support the administrative and technical execution of commercial and heavy-civil construction projects.…
Added 19 mins ago
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PROGRAM PLANNING OFFICE MANAGER
THE ENTWISTLE COMPANY
Hudson, MA
- $90,000 to $110,000 USD / year
The Entwistle Company is seeking a skilled and motivated Program Planning Office Manager to build a long-term career in our collaborative and innovative environment.
Added 19 mins ago
Industrial Account Manager – PNW
Stanley Black and Decker
OR
As an Industrial Account Manager, you’ll be part of our Industrial Sales team working as a remote/field employee in your assigned territory. You’ll get to:
Added 19 mins ago
Administrative Partner and Office Manager
Meta
Prineville, OR
Meta is seeking an experienced Administrative Partner and Office Manager to support multiple data center leaders. The person in this role will need to be a masterful problem-solver and an…
Added 19 mins ago
DCEO Engr 3, PDX54 DCEO
Amazon
Umatilla, OR
…technology infrastructure, ensuring seamless operations that power global digital experiences. Your expertise will directly contribute to maintaining an extraordinary 99.999% uptime,…
Added 19 mins ago
Branch Manager - South Central Market - Bend, OR and Surrounding Areas
JPMorgan Chase
Bend, OR
You’ll successfully complete our Branch Manager Training Program before being considered for placement as a Branch Manager.

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Atlanta, GA, United States
Austin, TX, United States

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Job details

Posting language: English

Original job description

This is for a new vacancy.

In most instances, this position requires in-person interviews as part of the hiring process.

Google utilizes AI tools to assist in assessing candidates in our hiring processes.

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Waterloo, ON, Canada; Atlanta, GA, USA; Austin, TX, USA.

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More about this job

Skills

Google Cloud
Troubleshooting
HTML
DNS
Oracle Java
Python
Go
Debugging
Machine learning
Kubernetes
Oracle
SAP
Provide technical expertise
Linux
UNIX
Microsoft Windows
Cloud computing
ML
Lead a team
Control production
Communication skills
Customer experience
Documentation

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