Jobs in the United States

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Senior Software Engineer
BN, an Augeo company
Rochester, NY
…BN's mission is to provide cutting-edge social advertising solutions that allow brands to maximize their brand voice on social media and drive meaningful results to their bottom line with…
Added just now
Software Engineer
BN, an Augeo company
Rochester, NY
…BN's mission is to provide cutting-edge social advertising solutions that allow brands to maximize their brand voice on social media and drive meaningful results to their bottom line with…
Added just now
UG
Per Diem-NP or PA Senior Community Care- Suffolk County
UnitedHealth Group
Riverhead, NY · Hauppauge, NY
- $60 to $84 USD / hour
…something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs -…
Added just now
UG
Advisory Services Analyst (Content Strategy focus), Consultant Development Program - Multiple Locations
UnitedHealth Group
Eden Prairie, MN
- $60,200 to $107,400 USD / year
…Insight, you'll be empowered to ask more questions, develop better solutions, and help make the health care system greater than ever. It's always fresh. It's always exciting. And it's never…
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UG
Senior Data Analyst - Remote
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
This role will provide analytic support to department strategic initiatives and solutions focused on identifying and mitigating clinical risks across the organization. Specifically, the…
Added 1 min ago
Lead Software Engineer
JPMC page
Jersey City, NJ · Palo Alto, CA
…confidence. If you enjoy building scalable systems and improving developer experience, this role offers meaningful impact and…
Added 2 mins ago
ET
Provider Relations Coordinator - Inbound
EXL Talent Acquisition Team
United States
- $15 to $25 USD / hour
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive…
Added 3 mins ago
Account Manager
Aptean
UNAVAILABLE
…on identifying opportunities where AI and Aptean's broader solutions can address evolving customer needs. This role serves as a key point of contact for customers, building strong…
Added 3 mins ago
Account Manager
Aptean
UNAVAILABLE
…on identifying opportunities where AI and Aptean's broader solutions can address evolving customer needs. This role serves as a key point of contact for customers, building strong…
Added 4 mins ago
Product Manager – Onsite - Washington, DC
Creative Information Technology, Inc.
Falls Church, VA
…both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in…
Added 6 mins ago
Motorsport Software and Data Analytics Graduate Intern
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Farmington Hills, MI
…validation, and optimization of electronic systems, connectivity solutions, and software applications for professional motorsport customers across North America and global racing programs.…
Added 8 mins ago
Robotics Platform Architect
Irving, TX
…systems with software, connectivity, autonomy, and AI, we deliver solutions that work in the real world - on real jobsites, at global…
Added 10 mins ago
J
Business Intelligence Intern - Rock Hill, SC
United States
- $20 to $22 USD / hour
…and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work,…
Added 10 mins ago
A
Senior Administrative Assistant - Clinical Development Operations
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North Chicago, IL
- $27 to $48.8 USD / hour
Added 10 mins ago
Technical Delivery Manager - Digital Engineering
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Remote, United States
Added 11 mins ago
Oracle Fusion Manufacturing Senior Manager - Pharmaceutical
Accenture
Overland Park, KS
…through Oracle Fusion Cloud Manufacturing and Supply Chain solutions while ensuring compliance with industry regulations including FDA, GMP, GxP, and global quality…
Added 11 mins ago
Sales Operations Manager - Sales Strategy
Wolters Kluwer
Wichita, KS
…analytical thought to exercise judgement and identify innovative solutions. Leads functional teams or projects. Exercises judgment in evaluation, selection, and adaption of both standard…
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Coinbase
Topeka, KS
Drive engineering excellence by improving developer tooling, testing infrastructure, monitoring, and operational reliability across financing systems.
Added 11 mins ago
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Oracle Health- Integration Architect
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Topeka, KS
- $71,200 to $166,100 USD / year
…Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May act as the team lead on projects. Effectively consults with management…
Added 11 mins ago
AT
Senior Technical Program Manager
Akamai Technologies, Inc.
Topeka, KS
- $119,600 to $215,400 USD / year
Materially leading the Product Development Process and the full software development lifecycle and release process for AI products and solutions
Added 11 mins ago
HR Director, Insights
Meta
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Partner across Recruiting, Learning & Development, Compensation, Legal, Employee Relations, and HR Programs to design and scale solutions.
Added 11 mins ago
Risk Adjustment Strategic Partner
Intermountain Health
Topeka, KS
…trends, and develop strategies to address gaps in care, provide solutions for actionable clinic and provider opportunities, and spearheads the development of tailored programs that…
Added 11 mins ago
Mechanical Engineer, Data Center Operations Engineering
Meta
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Experience researching, diagnosing, troubleshooting, and identifying solutions to resolve mechanical system issues
Added 11 mins ago
Director - Customer Response Engineering
Trellix
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Added 11 mins ago
Network Operations Engineer
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…hyperscale data center structured cabling, fiber connectivity solutions, and IP networking to support the delivery of field repair services. You will work closely with internal business…

Google

Senior Technical Solutions Manager, Billing, Google Cloud

Atlanta, GA, United States
Austin, TX, United States

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Job details

Posting language: English

Original job description

This is for a new vacancy.

In most instances, this position requires in-person interviews as part of the hiring process.

Google utilizes AI tools to assist in assessing candidates in our hiring processes.

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
3 years of experience managing a technical, customer-facing team.
Experience with web technologies (HTTP, HTML, DNS, TCP), experience reading code in a general-purpose language (e.g., Java, Python, Go) or system design, AI-assisted coding/debugging.
Experience with 2 or more technical domains (e.g., Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP).
Ability to work non-standard working hours including nights, weekends, holidays, on-call support to collaborate across global locations.

Preferred qualifications:

10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience supporting large-scale applications (web services, data pipelines, databases) across Linux/Unix or Windows, with cloud computing familiarity.
Experience managing large-scale billing systems, FinOps, invoicing, and account management.
Strong judgment, strategic thinking, and the ability to drive customer advocacy and alignment across cross-functional organizations.

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a part of the Cloud Billing Support, you will resolve billing issues by driving improvements at scale across all Google Cloud customers. You will eliminate friction across Workspace, Google Cloud Platform (GCP), and AI/ML by advocating for product enhancements, optimizing processes, and creating self-help resources. Your team helps customers, from developers and small businesses to enterprise, educational, and government organizations realize the full value of our technology.

In this role, you will lead a team providing 24/7 support to help customers seamlessly adopt Google Cloud. Your team is responsible for managing multi-supplier, multi-site vendor operations using standardized playbooks, training, and tools. You will oversee support readiness for over 90 active product launches annually, partner with Product and Developers to influence design and drive contact-reduction targets. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits Canada: $208000 - $213000 (CAD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Partner with Product Management and Developers to translate customer needs into a better overall product; recognize trends in customer feedback and escalate issues within Google.
Collaborate with Software Developers and Site Reliability Developers to manage production incidents in real time, with an emphasis on timely and thorough issue identification and customer communication.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on our platform.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Waterloo, ON, Canada; Atlanta, GA, USA; Austin, TX, USA.

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More about this job

Skills

Google Cloud
Troubleshooting
HTML
DNS
Oracle Java
Python
Go
Debugging
Machine learning
Kubernetes
Oracle
SAP
Provide technical expertise
Linux
UNIX
Microsoft Windows
Cloud computing
ML
Lead a team
Control production
Communication skills
Customer experience
Documentation

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