Jobs in the United States

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Added 17 mins ago
Robotics Platform Architect
Caterpillar, Inc.
Irving, TX
Construction autonomy is one of the most complex challenges in applied AI, and at Caterpillar, advancements in Physical AI, simulation, sensing, and edge computing are turning things that…
Added 17 mins ago
Principal Architect - Digital Architecture for Payments
JPMorgan Chase
Plano, TX
Lead API strategy, including API standards, design-first practices, governance, and partner and developer experience
Added 17 mins ago
Senior Lead Software Engineer - Security Platforms
JPMorgan Chase
Plano, TX
As a Senior Lead Software Engineer at JPMorganChase within Consumer & Community Banking, you are an integral part of an agile team that works to enhance, build, and deliver trusted…
Added 17 mins ago
Lead Software Engineer - Big Data(Data Engineer), Python, and AWS
JPMorgan Chase
Plano, TX
As a Lead Software Engineer at JPMorganChase within the CIB, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology data…
Added 17 mins ago
Lead Software Engineer - Swift / iOS
JPMorgan Chase
Plano, TX
As a Lead Software Engineer at JPMorganChase within the Consumer & Community Banking - Digital Technology team, you are an integral part of an agile team that works to enhance, build, and…
Added 17 mins ago
Human Factors Engineer (HFE)
The MITRE Corporation
San Antonio, TX
…transportation, and citizen services. We’re a nonprofit engineering, applied research, and advanced technology organization working in the public interest. With objectivity and integrity at…
Added 17 mins ago
Cloud Technical Account Manager, ES - NAMER - US-SMB
Amazon
Dallas, TX
AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and…
Added 17 mins ago
Cybersecurity Staff Analyst | Human Risk
The Home Depot
Remote, United States
The Cybersecurity Staff Analyst is the team lead and most senior individual-contributor role on the Training and Awareness Team - the primary driver behind evolving our program from a…
Added 18 mins ago
Sr. Innovation Engineer
Insight Global
Dallas, TX
Lead interactive AI working sessions, office hours, demonstrations, and one-on-one coaching for attorneys and business professionals.
Added 18 mins ago
Lead Software Engineer- Java Lead
JPMorgan Chase
Houston, TX
As a Lead Software Engineer at JPMorganChase within the Corporate Sector, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading…
Added 18 mins ago
AI / Simulation Principal Engineer - Computational Fluid Dynamics
UL, LLC
Austin, TX
Lead and enforce simulation Verification & Validation (V&V) methodologies, ensuring alignment with ASME V&V 10 / V&V 20 standards, NASA CFD and modeling credibility guidelines, Oberkampf &…
Added 19 mins ago
Program Manager, Spend Management, Infrastructure Supply Chain and Manufacturing Operations
Google
Austin, TX
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
Added 19 mins ago
Engineering Manager, Applied AI, Cloud Support Intelligence
Google
Austin, TX
Share Engineering Manager, Applied AI, Cloud Support Intelligence
Added 19 mins ago
Land Development Manager II, Data Centers
Google
Austin, TX
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
Added 19 mins ago
Google Workspace Customer Engineer, Mid-Market Enterprise, Google Cloud
Google
Austin, TX
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
Added 19 mins ago
VB
Senior Manager, Product Management - Managed Network Services
Verizon Business Ntwk Srvs LLC
Basking Ridge, NJ · Ashburn, VA
- $140,500 to $245,000 USD / year
…world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our…
Added 24 mins ago
Quality Manager
Nortek Air Solutions, LLC
Dyersburg, TN
Lead implementation, maintenance, and continual improvement of the facility Quality Management System in alignment with company requirements and the intent of ISO 9001:2015.
Added 28 mins ago
Senior Analytical Data Scientist
Satomic
San Diego, CA
…check by hand. Once the pipeline runs reliably, you will help lead our work on standard-free quantitation of diverse analytes at high-throughput, an open problem in analytical…
Added 41 mins ago
Manager, Data Science
Natera
San Carlos, CA
…care. As a Data Science Manager in R&D Operations, you will lead a team of data scientists to design and implement data solutions to accelerate R&D at Natera. You will take ownership of…
Added 54 mins ago
SI
Slack AI Solution Strategist
Salesforce, Inc.
CA · WA
- $197,300 to $285,800 USD / year
Targeted Engagement Ownership: Lead focused engagements from business and technical discovery through solution design, configuration, integration planning, validation, enablement, and…
Added 1 hour ago
Sr MTS Electrical Engineer
Applied Materials, Inc
Santa Clara, CA
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world.…
Added 1 hour ago
Physicist/Scientist III – Photonics Simulation & Layout Engineer
Applied Materials, Inc
Santa Clara, CA
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world.…
Added 1 hour ago
Platform Center of Excellence Mechanical Engineer
Applied Materials, Inc
Santa Clara, CA
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world.…
Added 1 hour ago
Global Product Marketing IV/V
Applied Materials, Inc
Santa Clara, CA
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world.…
Added 1 hour ago
Technical Project/Program Management IV
Applied Materials, Inc
Santa Clara, CA
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world.…

Google

Engineering Manager, Applied AI, Cloud Support Intelligence

Austin, TX, United States

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Job details

Experience: 8 years of experience in software development.
Posting language: English
Posted: Sep 23, 2026

Original job description

Engineering Manager, Applied AI, Cloud Support Intelligence

Share Engineering Manager, Applied AI, Cloud Support Intelligence

corporate_fare Google place Austin, TX, USA; Sunnyvale, CA, USA

Advanced

Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

Share Engineering Manager, Applied AI, Cloud Support Intelligence

info_outline

XIn most instances, this position requires in-person interviews as part of the hiring process.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Austin, TX, USA; Sunnyvale, CA, USA .

Minimum qualifications:

Bachelor’s degree or equivalent practical experience.
8 years of experience in software development.
Experience in technical leadership, leading project teams, and setting technical direction.
Experience in people management.

Preferred qualifications:

Master's degree or PhD in related field.

About the job

Google Cloud’s mission is to make every business successful through AI by combining cutting-edge technology, infrastructure, and talent. AI/ML software engineers in Cloud bridge the gap between pioneering models and a massive product vehicle reaching billions. Our talent density and AI-powered tools drive rapid development, rooted in a culture of empowerment and a bias to action. In this role, you aren’t just building technology; you’re shaping the frontier of enterprise and driving the evolution of advanced models.

Google Cloud is experiencing rapid growth, and scaling traditional support linearly is no longer sustainable. The Cloud Support Platform (CSP) Intelligence team is supporting Google Cloud’s transformation into an AI-first, agentic support ecosystem across Google Cloud Platform (GCP), Google Workspace (GWS), Billing, and Cloud Helpdesk.

Our mission is to deliver frictionless, agentic support at scale - turning every customer interaction into instant, zero-touch resolution or elevated human-steered troubleshooting, while continuously feeding insights back to self-heal Google Cloud products. We build and operate the core AI Layer powering Google Cloud Support: multi-agent self-service agents , ubiquitous headless intake agents embedded directly into developer workflows (Cloud Console, IDEs, Slack), stateful human-in-the-loop AI Agents, and continuous learning pipelines backed by rigorous automated evaluation.

Joining CSP Intelligence means leading at the frontier of applied enterprise GenAI - solving complex multi-agent orchestration, high-reliability (99.99%) distributed systems, and real-time reasoning challenges that directly impact millions of Google Cloud developers, enterprise administrators, and support engineers worldwide.

Our work is measured in outcomes the business feels directly - deflection rate, time-to-resolution, average handle time, and customer effort.

The Google Cloud AI Research team addresses AI challenges motivated by Google Cloud’s mission of bringing AI to tech, healthcare, finance, retail and many other industries. We work on a range of unique problems focused on research topics that maximize scientific and real-world impact, aiming to push the state-of-the-art in AI and share findings with the broader research community. We also collaborate with product teams to bring innovations to real-world impact that benefits our customers.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $207000 - $300000 (USD) + 20% bonus target + equity + benefits

Learn more aboutbenefits at Google (https://www.google.com/about/careers/applications/benefits/) .

Responsibilities

Lead, grow, and develop a team of engineers building production AI agent systems for Google Cloud Support, owning delivery, technical direction, and career growth for the team.
Own a significant problem area within the CSP Intelligence charter
Set technical direction for multi-agent architecture, orchestration, tool/skill design, and evaluation in an area where the platform landscape is still being decided - and make the calls on what we build, what we adopt, and what we retire.
Drive measurable business outcomes: self-service deflection rate, time-to-resolution, average handle time, and customer effort score - and define the metrics and evaluation harnesses that prove it.
Build the quality bar for applied AI: systematic evals, regression gates, and safe rollout practices for agents that take real actions on customer accounts.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOC_KnowYourRights_10_20.pdf) ,Belonging at Google (https://about.google/belonging/) , andHow we hire (https://careers.google.com/how-we-hire/) .

If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCP_EEO_Post.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.

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