Store Associate

POSITION PURPOSE

At Goodwill, your work helps transform potential into opportunity. You can make a difference! Goodwill is a rewarding place to work that gives you opportunities to learn and grow through cross training and advancement opportunities. As a store associate you will provide excellent customer service while performing a variety of duties within the store operations to support the mission.

JOB FUNCTIONS

• Through words and actions support Chattanooga Goodwill’s Mission, Vision, and Values; furthermore, actions and decisions will align with organizational guiding principles.

• Maintain agency, employee, and participants confidentiality. Violation of confidentiality may be cause for termination.

• Punctual and dependable attendance.

• Provide excellent customer service to customers and donors while directing complaints to management.

• Consistently perform work tasks according to training, e-learning, and work instructions.

• Effectively transition product to the retail sales floor with attention to detail and urgency.

• Abide by the policies and procedures as set forth by Goodwill.

• Ensure security of all company assets and donations.

• Perform general sales floor and production area duties and cross train in all work areas.

• Effectively communicate with management, peers, and customers.

• Effectively promote and demonstrate cooperation and teamwork with peers.

• Assist in loading and unloading of Goodwill trucks and trailers.

• Maintain a neat, clean, and organized production work area and retail sales floor at all times.

• Adhere to safety and security practices including reporting safety hazards and injuries to

Management.

• Attend and complete all training and meetings as required.

• Perform other duties and projects as assigned.

Qualifications

KEY KNOWLEDGE AND EXPERIENCE

DIRECT REPORTS

PERFORMANCE MEASUREMENTS

WORK ENVIRONMENT

Never

Occasional

Often

Constant

Humidity or Wet conditions (non-weather-related)

X

Extreme Cold (non-weather-related)

X

Extreme Heat (non-weather-related)

X

Moving Mechanical Parts

X

Risk of Electrical Shock or Radiation

X

High or Precarious places

X

Fumes or Air borne Particules

X

Toxic, Caustic Chemicals or Hazardous Waste

X

Outdoor Weather Conditions

X

Work with Explosives

X

Noise

X

Standing

X

Walking

X

Sitting

X

Reaching

X

Stooping, Kneeling, Crouching, Crawling

X

Speaking, Listening, Tasting, Smelling

X

Lifting, Climbing, Balancing

X

Visual Requirements

X

Repetitive Hand Movements

X

Other (please identify): Retail Store Environment