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Goodwill of SWPA

Program Facilitator

Pittsburgh, PA, United States

External Hiring Range: $18.98 - $20.15

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Job details

Pay: External Hiring Range: $18.98 - $20.15
Experience: 1+ year of of coordination or case management experience with adults.
Working hours: 20 - 25 hours per week
Posting language: English
Posted: Nov 10, 2026

Original job description

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”.

We offer a wide range of career opportunities ranging from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how.

DIVISION OVERVIEW:

Goodwill SWPA’s Human Services division is responsible for making Goodwill’s overarching vision a reality: enhancing people’s dignity and quality of life by strengthening communities and helping those with barriers to employment reach their full potential through workforce education and support. The Human Services division fulfills this mission providing high quality, outcome-oriented services for program participants by utilizing a comprehensive service delivery model covering a broad array of social programs.

DEPARTMENT OVERVIEW:

Within the Human Services Division is the Education, Training, and Client Services department, which provides educational programming designed to develop skillsets that increase participant employability, as well as additional client services to help remove barriers to employment. The department provides free classes to eligible community members, primarily High School Equivalency (HiSET/GED) test preparation, Digital Literacy, Computer Skills, and English as a Second Language. Client services offered by the department include support and coordination of services and resources, both with Goodwill and external community partners. Programming operations included in these community services include Goodwill’s Opportunity Centers and the Welcome Center.

PROGRAM SUMMARY:

This position is tied to Section 243 of the Federal Adult Education and Family Literacy Act (AEFLA), enacted through Title II of the Workforce Innovation and Opportunity Act (WIOA). Section 243 awards funding through the Pennsylvania Department of Education (PDE) for a variety of services, including integrated English literacy and civics education (IELCE), and integrated education and training (IET). IELCE and IET funding provides education services to adult English language learners, including professionals with degrees or credentials in their native countries. The goal of these services is to support limited-English proficient populations in achieving competency in the English language and acquire both basic and advanced skills needed to function effectively as U.S. citizens. In addition to instruction in English language acquisition and improved literacy, IELCE services also provide instruction on the rights and responsibilities of citizenship and civic participation. This funding stream can also include workforce preparation and training services designed to place English language learners in unsubsidized employment in high demand industries and occupations, with the goal of achieving economic self-sufficiency.

POSITION SUMMARY:

The Program Facilitator guides students from orientation and testing to academic placement and connects them to career exploration, job search, and post-secondary placement. As a community-facing role, the Facilitator requires strong communication, organization, and interpersonal skills. The Facilitator develops individual service plans and support students in accessing the resources needed to achieve educational and employment goals. Core responsibilities include but are not limited to assessing students’ needs, assisting with barrier reduction, actively tracking transition plans, and maintaining a safe learning environment.

Status: Regular, Part-time, Non-exempt.

Location: Workforce Development Center - 118 52nd St, Pittsburgh, PA 15201

External Hiring Range: $18.98 - $20.15

Schedule: 20 - 25 hours per week, shifts vary by program needs.

Travel: Occasional travel within Goodwill SWPA territories may be required.

RESPONSIBILITIES:

Included but not limited to:

Student Advising:

Conduct ongoing advising meetings with students to develop, track, and modify individualized educational and career transition plans.
Coordinate workshops to prepare students for educational and employment transitions.
Assess students’ needs and coordinate direct referrals to internal and external partners to resolve barriers and support students in securing resources necessary for employment or education success.

Service Delivery:

Administer and evaluate academic assessments, post-tests, and career inventories.
Develop and coordinate community and civic engagement activities as required.
Identify and participate in community recruitment activities to increase program enrollment.
Maintain collaborative relationships with all stakeholders, including -students, employers, funders- and internal departments to ensure quality service delivery and successful placement outcomes, including attendance at meetings, trainings, as needed.

Policies and Standards:

Be aware of and follow guidelines for all applicable regulatory entities such as - Department of Public Welfare, Department of Labor and PA Department of Education.

QUALIFICATIONS:

Education and Years of Experience:

Bachelor's degree in Education, Teaching, Social Services, or other field.

Preferred:

1+ year of of coordination or case management experience with adults.

REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS:

Qualified candidates must have a valid driver's license, active insurance policy, and reliable transportation for local travel.
Candidates are expected to complete background checks assigned by Goodwill SWPA, including a National Criminal Background check, prior to their first day of employment.
Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH) prior to their first day of employment.

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More about this job

Skills

Computer skills
Communication skills
Interpersonal skills
Counsel students
Assess students
Teaching
Case management
Valid driver's licence

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Work requirements

Jobs in the United States