ESSENTIAL EXPECTATIONSESSENTIAL EXPECTATIONS
Diversity, Equity, And Inclusion Expectations
Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.
Safety Expectations
At Goodwill, safety is everyone’s job. Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.
POSITION EXPECTATIONS
To assist the Mission Services Department by coordinating the activities of the Community Based Training (CBT) program and to help as needed with the Student Work Experience Program (SWEP). This position also conducts all intakes for the CBT program as well as helps the Director of Disability and Volunteer Programs with the day-to-day administrative duties for the CBT program. The Disability Program Coordinator also assists Mission Services in meeting annual goals and meeting CARF (Commission on the Accreditation of Rehabilitation Facilities) and all other GII (Goodwill Industries International) Certification Standards and expectations.
Responsibilities
• Conducts intakes for all adult clients referred by Vocational Rehabilitation (VR) and the Department of Veteran Affairs (VA) for participation in Goodwill’s various CBT Programs.
• Schedules weekly intakes with clients, completes of all CBT Intake related paperwork in an accurate and timely manner and works collaboratively with the finance department on billing related inquires, meets a set weekly intake goal, and communicates with management as needed.
• Conducts quarterly quality case file reviews to ensure that all CBT case files are properly maintained in accordance with GII’s standards for Certification and CARF Accreditation in collaboration with the Mission Services Corporate Receptionist and Program Assistant.
• Serves as the backup for the Director of Disability and Volunteer Programs as needed and/or directed.
• Oversees weekly payroll preparation for all CBT Clients.
• Maintains the collection of new referrals, statistical, and billing data on excel spreadsheets or case management databases for all clients receiving services.
• Assists with tracking and evaluation projects (i.e., submits weekly/monthly reports to management, collect data for periodic institutional reviews, etc.).
• Assists in any other projects or tasks as determined by management.
Core Competencies
Job Knowledge
Possesses comprehensive, functional and technical knowledge and skills to perform at a high level of accomplishment. Discerns how the job relates to other functions within the department and Goodwill operations. Follows policies, procedures, and safety protocols.
Dependability
Meets deadlines and works autonomously. Focused, punctual, and maintains consistent
attendance. Accountable and can be relied upon during challenging and unexpected
situations.
Service Oriented
Supports, assists, and advises internal and external customers in a timely manner displaying proactive and reactive behaviors. Demonstrates productive verbal and listening skills. Establishes and maintains effective relationships. Meets quality standards and evaluates customer satisfaction and results.
Teamwork
Works collaboratively and respectively with others and is sensitive to team member
engagement. Communicates openly seeking and providing support. Shares knowledge,
provides assistance, and contributes well as a leader, facilitator, or participant. Accountable
to team.
Job Specific Competencies
Quality Focused
Strives for excellence. Organized, methodical, accurate and thorough. Understands scope of responsibility. Improves performance and outcomes. Problem solves and manages time restraints. Maintains the highest level of product and customer experience. Develops and implements best practices and accreditation standards.
Organization and Planning
Establishes and prioritizes tasks and objectives. Maintains focus on multiple tasks while effectively utilizing time, energy, strengths and workspace. Information and work product is logical, consistent, and accessible.
Patience
Accepts or tolerates delays or problems without becoming anxious or unprofessional. Steadfast despite opposition, difficulty or adversity. Maintains ability to meet goals, sustain services, collaborate with coworkers, and overcome obstacles.
Judgement
Innate ability to combine personal qualities with relevant knowledge and experiences to form opinions and reach conclusions. Makes sound choices in the absence of clear-cut, relevant data or an obvious path. Applies decisions considering goals, risks, constraints, resources, and scope of authority.
Environmental Factors
• Majority of duties performed in an office environment with regulated temperatures
Physical Factors
• Able to lift, carry, push, and pull a minimum of 25 pounds.
• Prolonged standing, walking, reaching, stooping, lifting, pulling, carrying, sitting at a desk, and working on a computer.
Qualifications
Education, Experience and Requirements
Required
• Minimum of 2 years administrative support and case management experience.
• Minimum of a year of experience in working with individuals with disabilities.
• Ability to connect with people from a wide variety of cultural and ethnic backgrounds and lifestyles.
• Must have ability to work with diverse groups of individuals.
• Proficiency with Microsoft Office suite software including a strong emphasis on Word, Excel, and Outlook.
• Must possess strong interpersonal skills with excellent communication skills.
• Exhibits a high level of integrity and business ethics.
• Exhibits a high level of adaptability and flexibility.
Preferred
• High school/ GED completion or an associate’s degree in any related field preferred.
• Bilingual a plus.