Workforce Development Manager - BluePRINT Program

Description Workforce Development Manager - BluePRINT Program

At Goodwill of Greater Grand Rapids, our mission is Changing Lives and Communities Through the Power of Work. We're seeking an energetic, mission-focused Workforce Development Manager to lead our innovative BluePRINT program and inspire a team dedicated to helping employees thrive both personally and professionally.

BluePRINT is one of Goodwill's workforce development initiatives, providing career coaching, resource navigation, and individualized support to employees across our organization. Through this unique, embedded model, Career Coaches work alongside our employees to help them overcome barriers, connect with community resources, develop career pathways, and achieve their goals, whether that means advancing within Goodwill or pursuing opportunities beyond our organization.

As the Workforce Development Manager, you will lead a team of Career Coaches, championing a culture of empowerment, accountability, and measurable impact. You will play a critical role in shaping the employee experience and advancing Goodwill's mission by ensuring BluePRINT services are accessible, effective, and fully integrated into daily work.

The annual salary for this position is $60,000

In this highly visible leadership role, you will:

• Inspire, coach, and develop a team of Career Coaches dedicated to employee success.
• Strengthen partnerships with retail operations, human resources, and other internal stakeholders to ensure seamless service delivery.
• Design and improve programs, processes, and tools that enhance employee engagement, retention, and career growth.
• Utilize data to measure outcomes, identify trends, and communicate program impact to organizational leaders.
• Manage program budgets, goals, and performance metrics to ensure continued excellence and sustainability.
• Serve as a champion for workforce development, confidently presenting results and strategic recommendations to audiences ranging from frontline employees and store leaders to executive leadership and the Board of Directors.

The ideal candidate is a passionate people leader who thrives on helping others succeed. They bring a combination of workforce development expertise, strategic thinking, strong relationship-building skills, and a genuine commitment to empowering individuals to achieve their full potential.

If you are energized by the opportunity to lead a high-impact team, drive meaningful employee outcomes, and play a key role in an organization dedicated to changing lives and communities through the power of work, we'd love to hear from you.

We are looking for someone with knowledge in workforce development, excellent communication skills, excellent data analytic skills, program development and project/program management experience, and proven leadership skills. Experience with Motivational Interviewing, client tracking software (and case noting), and managing budgets is also desired. A bachelor’s degree and at least 2 years related experience. Five years combination of management/direct services in human services settings providing supportive services to individuals with disabilities and/or barriers to employment is required.

Requirements

Bachelor’s degree in Human Services, Education or related field required with a minimum of two years related experience. Five years combination of management/direct services in human services setting providing supportive services to individuals with disabilities and/or barriers to employment required. Subject area expertise in particular program area as appropriate.

PHYSICAL/EMOTIONAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to use hands to handle or feel and regularly sit and reach with hands and arms. The employee must occasionally stoop, kneel, crouch or crawl, stand, walk, talk, or hear and perform computer operation. Specific vision abilities required. As necessary the ability to meet short deadlines and self-manage stressful work environments.

ORGANIZATIONAL COMPETENCIES:

All employees are required to uphold the values of Goodwill Industries of Greater Grand Rapids (GIGGR) Integrity, Stewardship, Innovation, Excellence, and Respect. All employees are required to comply with the policies, procedures, and safety program of GIGGR. All employees are required to uphold standards for GIGGR accreditation, including through Goodwill Industries International, CARF, and Partners for a Racism Free Community. Employees are required to follow all state and federal laws and regulations, including but not limited to those related to recipient rights, confidentiality, and the Health Insurance Portability and Accountability Act (HIPAA). All employees are required to exhibit our commitment to a diverse and inclusive community where the differences (identity, culture, group, background, and personality) of all people (staff, participants, customers, vendors, stakeholders) are valued and respected.