Manager, Data Technology

2626 W Beryl Ave Phoenix Arizona, 85021,

Position Description:

Provides strategic, technical, and people leadership for the data technology capabilities that support Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Leads and contributes hands-on to the planning, development, integration, operation, and continuous improvement of data platforms and services, including data architecture, databases, data pipelines, reporting, and analytics enablement. As a collaborative member of the IT management team, partners with IT peers and organizational stakeholders to assess business requirements and align solutions with GCNA priorities, best practices, approved budgets, and organizational policies. Provides technical direction and oversight while contributing technical expertise, documentation, cross-functional collaboration, service delivery, and professional development.

Essential Duties and Responsibilities:

• Partners with business groups and IT peers to understand requirements and translate them into data technology solutions, priorities, and service expectations.
• Plans and prioritizes data technology projects and initiatives, including scheduling, resource and capacity planning, progress monitoring, and coordination with project partners.
• Provides hands-on technical expertise, direction, and guidance to the team; reviews architecture, designs, integrations, implementations, documentation, and operational practices.
• Leads and contributes hands-on to the development, integration, implementation, and ongoing support of data platforms and services, including databases, data pipelines, reporting, and analytics capabilities.
• Oversees and contributes to the reliability, availability, performance, capacity, and support of data platforms and services; identifies risks and coordinates appropriate resolution.
• Collaborates with relevant stakeholders on data quality, consistency, documentation, access, governance, privacy, security, and continuity practices, recognizing these as shared responsibilities.
• Partners with relevant teams to support onboarding, integration, and ongoing service for data associated with GCNA’s Software as a Service (SaaS) offerings.
• Evaluates processes and platforms to identify opportunities to improve quality and service, automate work, reduce avoidable effort or cost, and streamline operations.
• Manages operating costs within approved budgets and makes day-to-day decisions within the position’s defined scope, including strategic resource planning.
• Leads staffing, performance, and development of Team Members, including coaching, feedback, performance improvement and disciplinary processes, compensation input, development planning, and annual reviews; uses GCNA’s employee engagement tools consistently.
• Communicates team goals, priorities, decisions, and relevant organizational information; builds effective working relationships with Team Members and cross-functional partners.
• Supports organizational change by communicating impacts and helping the team adopt new processes, platforms, and ways of working.
• Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation - and contributes to a collaborative and accountable team culture.
• Maintains regular and consistent in-person attendance.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• Bachelor of Science degree in Computer Science or Information Technology or equivalent experience
• 5+ years developing custom reporting solutions using Microsoft SQL Server and/or Microsoft Fabric
• 5+ years leading a data or analytics team, including work prioritization, coaching, and performance management.
• Extensive experience with reporting tools and technologies such as PowerBI and SQL Server Reporting Services (SSRS)
• Experience working with a data warehouse, dimensional modeling and designing, and maintaining ETL/ELT processes
• Experience with leveraging cloud platforms like AWS and Microsoft Azure for data warehousing and reporting
• Extensive knowledge SQL, complex joins, and referential integrity
• Experience writing stored procedures on SQL Server 2019 or later
• Experience in database architecture, data design
• Understanding and knowledge of XML, JSON and other semi-structured data formats
• Excellent interpersonal skills including proven effectiveness in one-on-one and group communications
• Ability to collaborate and work effectively in partnership with others
• Strong customer service orientation
• Ability to multitask and work in a fast-paced environment
• Knowledge and business background in retail, education, finance a plus
• Ability to pass a background check and drug screen, where applicable for position
• Ability to obtain a fingerprint clearance card, where applicable for position
• Ability to speak and read English proficiently

Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 3 Medical Plans.
• Employer Funded Health Reimbursement Account (HRA).
• 3 Dental Plans.
• Vision Plan.
• 401K Traditional and Roth Plans.
• Employer Paid Life Insurance.
• Employee Assistance Program (EAP).
• Paid Time Off; Sick and Vacation.
• Paid Holidays.

These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or leaves@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (“GCNA/GIMV”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain “@goodwillaz.org” or @gimv.org”, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.