Chief Administration and Development Officer

Chief Administration and Development Officer

Salary Range: $210,000.00 - $250,000.00 / year plus Bonus Eligibility

*Relocation assistance is available for qualified candidates who are not currently located within the region.

Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve.

Position Summary

Bring your executive leadership experience to a mission-driven organization where success is measured not only by growth and performance, but by lives changed through meaningful employment.

The Chief Administration and Development Officer (CADO) is a strategic executive who leads the organization’s growth in philanthropic and government support, brand and people. Through two Vice Presidents, this role oversees marketing and communications, fund development, government relations and advocacy, human resources, compensation and benefits, risk management and compliance.

As a member of the Executive Team, the CADO works as a peer and partner to the Chief Operations and Mission Officer and the Chief Financial Officer. Together, with the CEO, they set strategic direction and lead the organization. The CADO advises the CEO, the Executive Team and the Board on brand, philanthropy and talent. This role takes part in Board and committee meetings and represents the organization with government partners, funders and communities across the service area.

Essential Responsibilities

Leadership & Operational Support

• Drive growth in contributed, contract, and public revenue through a coordinated, enterprise-wide strategy.
• Lead brand, marketing, advocacy and government relations strategy.
• Shape human capital strategy, including talent, total rewards, risk and compliance.
• Develop and coach the VPs and their teams, and hold them accountable for results.
• VP of Development and Marketing
• VP of Human Resources and Risk Management
• Other staff as potentially assigned
• Builds strong relationships across departments, with the Board, and with external partners
• Provides overall strategic and operational leadership for marketing, communications, advocacy, government relations, fund development, human resources, compensation and benefits, risk management, and loss prevention. Demonstrates the highest standards of ethics, values, integrity, and trust, and contributes actively to the development, challenge, and execution of organizational strategy and major enterprise decisions.
• Serves as a consultant to Goodwill Keystone Area's Board of Directors, President/CEO, and Executive Team on brand, philanthropy, human capital, employment, risk, compliance, policies, and practices. Provides transparent analysis and reporting and assesses organizational reputational, workforce, and operational risks and performance.
• Contributes to the organization’s strategic planning process led by the President/CEO and ensures that departmental plans, goals, and performance metrics align with and advance the strategic plan. Provides information for organizational performance reporting as requested.
• Leads growth strategy for contributed revenue and public funding; identifies and evaluates new growth and partnership opportunities and develops business cases in collaboration with the Chief Operations and Mission Officer and Chief Financial Officer when opportunities affect their areas of responsibility.
• Leads special projects assigned by the President/CEO.
• Provides oversight of the organization's human resources function including but not limited to:
• Develops and advances an enterprise human capital strategy encompassing workforce planning, organizational design, leadership development, talent management, succession, and culture to support long-term strategic objectives for a multi-site workforce of more than 1,600 employees.
• Ensures recruitment, onboarding, employee relations, performance management, training and development, retention, and succession planning practices support organizational strategy and workforce objectives.
• Ensures compliance with applicable federal, state, and local employment laws and regulations, including FLSA, FMLA, ADA, Title VII, EEO, USERRA, OSHA, and applicable Pennsylvania employment statutes, and ensures the HR team remains current on laws governing employment, compensation, and benefit plans.
• Ensures HR policies, the employee handbook, job descriptions, personnel records, and related documentation are maintained consistently to support legal compliance and accreditation, reduce organizational liability, and safeguard confidential information.
• Ensures HR practices meet CARF and other accreditation and funding-source requirements, including required clearances, credentialing, and training documentation, in partnership with Mission leadership.
• Supports succession planning and leadership development for the Executive Team and key organizational roles in partnership with the President/CEO and respective Executive Team members.
• Directs the design, administration, and periodic review of the organization's compensation structure to support internal equity, external market competitiveness, and alignment with budget.
• In partnership with the Chief Financial Officer, manages broker relationships and the selection and design of employee benefit plans that balance recruitment and retention objectives with budget considerations.
• Ensures compliance with Board governance policy and provides guidance regarding the financial impact of compensation and benefit decisions.
• Ensures benefit plan audits, federal filings, and participant notices are completed accurately and timely and that the organization maintains compliance with ERISA, ACA, COBRA, HIPAA, and other applicable requirements.
• Provides oversight of risk management and loss prevention including but not limited to:
• In collaboration with the Executive Team, leads development and communication of the annual Risk Plan and provides oversight of Emergency Plans and the Business Continuity Plan as required by CARF. Ensures significant organizational risks are addressed through strategic planning initiatives.
• Oversees commercial insurance coverage to balance risk mitigation, coverage costs, and present and planned operational needs; manages broker relationships and claims administration in coordination with the Chief Financial Officer.
• Oversees workers' compensation, safety, and occupational health programs and ensures timely incident reporting, investigation, root-cause analysis, and corrective action, including analysis and response to trends.
• Directs a comprehensive loss prevention program encompassing cash handling, inventory shrink, internal theft, physical security, and asset protection in coordination with the Chief Financial Officer and Chief Operations and Mission Officer. Establishes standards, audits compliance, and reports results to the Executive Team.
• Supports the chief compliance officer function, including administration of organizational compliance, confidentiality, and reporting policies and investigation of reported concerns.
• Provides oversight of the organization's marketing and communications functions including but not limited to:
• Directs development and execution of an integrated annual marketing and communications plan supporting retail revenue, donated goods acquisition, mission-services enrollment, and workforce recruitment.
• Ensures consistent stewardship of the Goodwill brand across channels and locations and compliance with Goodwill Industries International brand standards and licensing requirements.
• Oversees digital, social, earned, and paid media strategy and ensures campaign performance is measured against defined objectives and return on investment.
• Serves as the organization's senior communications advisor and, in coordination with the President/CEO, oversees media relations, executive communications, internal communications, and crisis communications.
• Uses market research, customer insights, and performance data to inform organizational strategy, brand positioning, and growth opportunities.
• Ensures appropriate marketing and communications policies, procedures, practices, and documentation are maintained to meet internal and external partner needs and minimize organizational liability.
• Provides direct leadership of the organization's government relations, advocacy and external affairs efforts including but not limited to:
• Directly leads government relations strategy and a public-policy and advocacy agenda that advances the organization's mission and funding base at the local, state, and federal levels, coordinating with Goodwill Industries International on federation-wide priorities.
• Builds and sustains relationships with elected officials and staff, government agencies, community partners, workforce boards, and coalitions throughout the organization's 22-county service area.
• Manages contracted advocacy relationships and associated budgets and partners with the President/CEO on public-policy priorities, testimony, and advocacy campaigns.
• In coordination with the Chief Operations and Mission Officer, positions Goodwill Keystone Area as a leading voice on workforce development, disability employment, sustainability, and re-entry policy.
• Ensures advocacy activities comply with applicable federal and Pennsylvania regulations and IRS requirements for tax-exempt organizations and that required reporting is completed accurately and timely.
• Assesses future staffing needs for the government relations function and makes recommendations to the President/CEO as the function grows.
• Provides oversight of the organization's fund development program including but not limited to:
• Develops a long-term philanthropic strategy that expands and diversifies contributed revenue, strengthens major institutional relationships, and aligns fundraising priorities with the strategic plan.
• Directs development and execution of comprehensive annual and multi-year fund-development plans encompassing annual giving, major gifts, planned giving, corporate and foundation relations, grants, federal and state government funding, events, and campaigns.
• Serves as a senior staff liaison to the Goodwill Keystone Area Foundation and its Board and supports the President/CEO and Board members.
• Ensures gift acceptance, acknowledgment, restricted-fund tracking, and donor records are administered in accordance with organizational policies, GAAP, and applicable charitable-solicitation registration requirements; partners with Finance to reconcile contributed revenue.
• Directs modeling, tracking, and analysis of development projections and performance metrics and establishes and monitors cost-to-raise-a-dollar and other relevant performance measures.
• Ensures adherence to the Donor Bill of Rights and fundraising profession ethical standards and safeguards donor confidentiality.
• Develops annual operating budgets for departments under the position's direction; monitors performance against budget and communicates variances, issues, and mitigation plans in a timely manner.
• Provides direct leadership, coaching, development, and accountability for the VP of Development and Marketing, VP of HR and Risk, and other assigned staff. Recruits, hires, onboards, trains, mentors, develops, coaches, and evaluates team members while fostering accountability, continuous growth, and organizational success. Promotes and models a team-based approach among staff and works across departments to support all aspects of employment at Goodwill Keystone Area.
• Champions the responsible adoption of technology, automation, analytics, and emerging tools, including generative AI, to improve organizational effectiveness, decision-making, and employee experience.

Collaboration and Organizational Support

• Promotes and models a team-based approach among staff and works across departments to support all aspects of employment at Goodwill.
• Supports the leadership team in providing equitable experiences, strengthening inclusion acumen, and promoting a culture of inclusivity and belonging that embraces the contributions of all team members.
• Fosters a customer-service-focused workplace consistent with the values and mission of Goodwill Keystone Area.
• Contributes to the organization by supporting additional tasks and projects as needed.
• Promotes an environment of workplace safety by training and informing others regarding safety standards/precautions. Monitors safety and takes corrective action. Ensures that regulatory safety requirements are adhered to.
• Communicates progress, problems, and concerns to the President/CEO.

Positions Supervised

VP of Human Resources & Risk Management

VP of Development and Marketing

#INDHP

Qualifications

Education and Experience

• Master's Degree in business, marketing, communications, nonprofit management, human resources or related field; or Bachelor's degree and relevant professional certification (CFRE, SHRM-SCP, SPHR, ARM or comparable). A minimum of 7 years of progressively responsible management experience at the senior level of business, industry or social services with a minimum of five years in a supervisory capacity.
• Demonstrated record as a strategic thinker and growth executive, such as expanding revenue, launching new lines of business or partnerships, or scaling an organization, is required. Current or prior experience as a CEO, President, Executive Director or comparable enterprise-level executive is strongly preferred.
• Demonstrated experience leading two or more of the following: marketing and communications, fund development, government relations, business development, human resources, or risk management. Nonprofit and multi-site experience preferred.

Knowledge, Skills, and Abilities

• Strategic, enterprise-level thinking, with a demonstrated ability to identify growth opportunities and translate vision into structured, resourced and measurable initiatives.
• Ability to lead as a peer: builds trust, shares credit and influences across the Executive Team without relying on formal authority.
• Ability to provide strategic leadership through collaboration with executive team.
• Ability to provide strategic oversight to departments under this position's direction.
• Ability to provide organizational leadership by establishing and communicating expectations and providing a clear vision.
• Ability to build a culture around accountability, teamwork, standardization, experimentation, and transparency.
• Change management and organizational design skills suited to a growing, multi-site nonprofit.
• Can readily assess short-term and long-term implications of changes/decisions related to operations and how they impact the organization and workforce.
• Ability to develop and implement standard operating procedures, budgets, timelines and schedules for the achievement of strategic goals.
• Ability to lead teams and staff through all types of situations and be able to deal with unplanned situations and/or emergencies.
• Ability to plan and direct the work of others with the goal of maximizing productivity and quality.
• Ability to cultivate, solicit and steward donors, funders, customers and community partners, and to represent the organization credibly as a public spokesperson.
• Executive presence and sound judgment to represent the organization with the Board, government partners, funders and community stakeholders.
• Sound business and financial acumen, including budgets, contract economics and philanthropic revenue models.
• Strong technical skills and ability to read, analyze, and interpret general business, financial and technical periodicals, professional journals, technical procedures and governmental regulations at a high level.
• Ability to produce professional reports and business analyses on historical and projected basis.
• Ability to define and analyze problems and draw valid conclusions based on facts and precedents; and ability to see all aspects of problem solving recommendations as well as risks of recommendations in order to identify risk mitigation needed.
• Ability to use knowledge, experience and personal judgment to make decisions and solve problems quickly.
• Ability to use data analytics and key performance metrics to measure and improve operations.
• Excellent communication skills and ability to express through written and verbal form and have the ability to communicate in a way that is understood by all levels of the organization.
• Possess a level of creativity and flexibility to design, redesign and create new initiatives and operational tactics or modify existing ones.
• Ability to maintain the confidentiality of employee, donor and organizational information.
• Ability to leverage emerging technologies, including generative AI tools such as Copilot, Claude, Gemini and ChatGPT.
• Commitment to growth.
• Proficient in use of donor/CRM databases, HRIS, marketing automation and other system tools that promote efficiency and effectiveness.
• Proficient in use of computers/devices, Microsoft Office Suite and business analytics tools.
• Must be able to obtain and maintain state or federal clearances as dictated by funding sources.
• Must possess a valid driver’s license and satisfactorily complete a motor vehicle check on an annual basis.
• Ability to travel within Goodwill Keystone Area territory.

Work Requirements

• Primarily based at headquarters in Harrisburg, PA, with regular travel to retail, mission services and program sites across the 22-county service area. Some evening and weekend commitments are expected for Board meetings, community events and legislative engagements. Some national travel possible with engagements across the national Goodwill movement.

Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.