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LEAD CUSTOMER SERVICE
Circle K
Cape Coral, FL
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. You will also gain entry level management experience by leading…
Added just now
Customer Service Representative
Circle K
Cape Coral, FL
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store…
Added just now
LEAD CUSTOMER SERVICE
Circle K
Cape Coral, FL
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. You will also gain entry level management experience by leading…
Added just now
CUSTOMER SERVICE REP
Circle K
Cape Coral, FL
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store…
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Customer Service Representative
Circle K
Pinellas Park, FL
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store…
Added 1 min ago
L
Part Time - Receiver/Stocker - Flexible
Lowes
Greenville, SC
- Part-time
…and grow, Lowe’s is ready to support your goals. As a Lowe’s associate, you’ll gain access to many benefits beyond competitive pay and flexible…
Added 4 mins ago
MG
Program Coordinator
Massachusetts General Hospital
Charlestown, MA
- $22.22 to $31.71 USD / hour
Job SummaryMass General Brigham University of Health Professions is hiring a Program Coordinator.
Added 4 mins ago
Store Crew
7-Eleven
Aynor, SC
Excellence in cash handling, fuel transactions, and promoting our rewards loyalty program.
Added 4 mins ago
Wine Sales Associate - Hilton Head
Reyes Holdings
Hilton Head, SC
…the opportunity to participate in a discretionary incentive program, subject to program…
Added 4 mins ago
Associate Business Technology Analyst
Dominion Energy
CAYCE, SC
The Associate Business Technology Analyst supports AI-related research, evaluation, and solution delivery activities within the AI and Emerging Technologies team. Working under appropriate…
Added 4 mins ago
Service Manager
Bridgestone Americas
Powdersville, SC
Added 4 mins ago
CG
COOK SUPERVISOR (FULL TIME)
Compass Group, North America
Little River, SC
- $18 to $19 USD / hour
- Full-time
Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft…
Added 4 mins ago
Renewal and Reporting Analyst
CVS Health
Remote, United States
…for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed…
Added 4 mins ago
Nurse (Quality Improvement and Infection Control Nurse)
Justice, Bureau of Prisons/Federal Prison System
Salters, SC
…facility. Manage the local infection prevention and control program under the guidance of the national Infection Prevention and Control Officer, Office of Quality Management, Central…
Added 4 mins ago
EC
Associate Manufacturing Engineer
Eaton Corporation
Jonesville, SC
- $59,000 to $86,000 USD / year
Eaton’s ES AMER ESS division is currently seeking a Associate Manufacturing Engineer.
Added 4 mins ago
Field Operator (Associate, I, II)
Colonial Pipeline Company
Belton, SC
About the Field Operator (Associate, I, II) Position
Added 4 mins ago
HF
Retail Stocking Associate
Harbor Freight Tools
Okatie, SC
- $17 USD / hour
186901BRJob Description: A Retail Stocking Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work…
Added 4 mins ago
CG
FOOD SERVICE WORKER/CASHIER (FULL TIME AND PART TIME)
Compass Group, North America
Newberry, SC
- $12 to $16 USD / hour
- Full-time
- Part-time
Full-time and part-time positions offer the following benefits to associates : Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity…
Added 4 mins ago
CG
GRILL COOK (FULL TIME)
Compass Group, North America
Newberry, SC
- $17 to $22 USD / hour
- Full-time
Full-time and part-time positions offer the following benefits to associates : Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity…
Added 4 mins ago
Temp Store Manager
Extra Space Storage
Mt Pleasant, SC
EXTRAHealthy Wellness Program with rewards towards your medical premium .
Added 4 mins ago
Restaurant Crew
7-Eleven
Ladson, SC
…pride in providing exceptional customer service? The Restaurant Associate is an entry level opportunity that is responsible for providing prompt, efficient, safe, and courteous quality food…
Added 5 mins ago
Senior Radiation Therapist
Tidelands Health
Murrells Inlet, SC
Associate's Degree from an accredited Radiation Therapy program Required
Added 5 mins ago
W
Home Team Associate
Walmart
BEAUFORT, SC
- $16 to $29 USD / hour
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
Added 5 mins ago
Store Manager (Live on Site)
Extra Space Storage
Bluffton, SC
EXTRAHealthy Wellness Program with rewards towards your medical premium .
Added 5 mins ago
Transportation Supervisor
Reyes Holdings
Lexington, SC
Associate's degree with 3 to 4 plus years of related experience and 0 to 1 plus years of supervisory experience or High School Diploma with 5 plus years of specific experience and 1 to 2…

Goodwill Gulf Coast

Information Technology Manager (46336)

Mobile, AL, United States

$31.25 USD / hour

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Job details

Pay: $31.25 USD / hour
Apply by: Nov 10, 2026
Experience: High school diploma with 5+ years of progressively responsible IT experience, including leadership or supervisory responsibilities; or
Posting language: English
Posted: Oct 8, 2026

Original job description

TITLE: Information Technology Manager DATE WRITTEN: 01/2026

DEPARTMENT: Administration SUPERVISED BY: AVP of Operations

SUPERVISES: IT Support Specialist STATUS: Exempt

Mission Contribution: Leads and oversees information technology services that are critical to Goodwill’s ability to operate retail locations, support mission programs, and deliver administrative services. Through effective management of people, systems, and vendors, the IT Manager ensures technology reliability, security, and continuous improvement in support of Goodwill’s mission and operational goals.

Function

The IT Manager is responsible for overseeing, coordinating, and continuously improving the organization’s technology and communications infrastructure. This role manages the IT Department, supervises IT staff, ensures reliable and secure technology operations, and aligns IT services with the mission and operational needs of the agency, including retail POS systems.

Essential Functions

Supervise, train, assign work to, and evaluate staff.
Set daily and long-term priorities for the IT Department to ensure timely and effective support.
Ensure consistent use of the helpdesk system, documentation standards, and escalation procedures.
Coach staff to provide excellent customer service and professional support to all internal customers.
Address performance issues and support professional development in coordination with Human Resources.
Oversee end-user support for workstations, mobile devices, printers, communications devices, and audio/visual equipment.
Ensure reliable operation and support of retail POS systems, including registers, scanners, peripherals, and connectivity.
Ensure incidents, service requests, and resolutions are properly logged, tracked, and reported in the helpdesk system.
Monitor ticket trends and workloads to proactively address recurring issues and staffing needs.
Escalate complex technical issues appropriately and coordinate resolution with vendors or external service providers.
Ensure all workstations, systems, and applications comply with approved standards for hardware, software, patching, and security.
Oversee user account provisioning, modification, and deactivation to maintain appropriate access controls.
Coordinate with external partners regarding servers, firewalls, network equipment, and system changes.
Ensure endpoint protection, patch management, and system updates are completed according to established schedules.
Maintain accurate IT asset inventories and system documentation using approved tools and processes.
Participate in IT budgeting, purchasing, and lifecycle planning for hardware, software, and services.
Manage relationships with IT vendors, service providers, and contractors.
Evaluate technology solutions and recommend improvements that support operational efficiency, security, and cost control.
Support technology planning efforts aligned with organizational growth, retail operations, and program needs.
Enforce IT policies, standards, and procedures to support cybersecurity, data protection, and operational continuity.
Support audits, cyber insurance requirements, and risk management initiatives as needed.
Ensure staff follow change management and security best practices.
Act as a positive role model by observing safety procedures, personnel policies, and ethical standards.
Review helpdesk metrics and prepare regular performance and trend reports for leadership.
Communicate IT issues, risks, and improvement opportunities in clear, non-technical language.
Maintain regular attendance and availability to support agency operations.
Perform other duties as assigned.

Qualifications

Skills, Knowledge, and Abilities

Ability to lead, supervise, and motivate staff in a service-oriented environment.
Strong customer service and communication skills with both technical and non-technical users.
Ability to prioritize competing demands in a fast-paced environment.
Working knowledge of workstation operating systems, POS systems, Microsoft 365, Active Directory, and mobile devices.
Understanding of basic cybersecurity principles and IT controls.
Ability to maintain confidentiality and handle sensitive information appropriately.
Ability to travel regularly to agency locations as required.

Experience and Education Requirements

High school diploma with 5+ years of progressively responsible IT experience, including leadership or supervisory responsibilities; or
Associate’s or Bachelor’s degree in Information Technology or a related field with equivalent experience.
Experience supporting retail POS environments strongly preferred.
Experience managing or coordinating IT staff or vendors preferred.
Must meet eligibility guidelines directed by our insurance agency to operate company vehicles.

Physical Requirements

Ability to lift and carry objects weighing up to 25 lbs. frequently and up to 75 lbs. with assistance occasionally.
Ability to perform repetitive hand and wrist movements.
Ability to bend, stretch, twist, and stoop as required for equipment setup and troubleshooting.

Working Conditions

Office, retail, and warehouse environments.
Frequent travel throughout the organization’s service territory.
Occasional evening or weekend work to support critical systems or deployments.

Key Performance Indicators (KPIs)

The IT Manager’s performance will be evaluated based on the following outcomes:

Service Delivery
Helpdesk ticket response and resolution times
Reduction in repeat or recurring IT issues
Positive feedback from managers and employees
System Reliability
Uptime and reliability of retail POS systems
Minimal disruption to agency operations due to IT issues
Team Performance
Effective supervision and development of IT Support Specialists
Consistent adherence to ticketing, documentation, and service standards
Security & Compliance
Patch and endpoint protection compliance rates
Proper user access controls and asset tracking
Support of audit and cyber insurance requirements
Operational Improvement
Proactive identification of technology improvements
Effective vendor management and cost control
Clear communication of risks and recommendations to leadership

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More about this job

Skills

Computer technology
Point of sale
Technical support
Documentation
Coach employees
Customer service
Symantec Endpoint Protection
Budget management
Procurement
Retail operations
Cybersecurity
Data protection
Risk management
Change management
Leadership
Technical terminology
Communication skills
Microsoft 365
Microsoft Active Directory
Confidentiality
Carry objects
Troubleshooting
Microsoft Office
Regulatory compliance
Vendor management

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