Jobs in the United States

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Added 8 mins ago
Stylist - Shops on Main
Lane Bryant Brands Opco LLC
Store 4882-Shops on Main-LaneBryant-Schererville, IN
Overview: The Lane Bryant Associate is responsible for creating a hospitable store environment using customer engagement that contributes to the achievement of Company goals.
Added 8 mins ago
PB
Sales Associate- Rosedale
Premium Brands Opco LLC
Store 2527-Rosedale Center-ANN-Roseville, MN
- $11.41 to $14.25 USD / hour
As a Sales Associate, you are the ultimate brand ambassador. You create authentic connections with customers and guide their shopping journey by offering personalized styling…
Added 8 mins ago
Sales Associate
Premium Brands Opco LLC
Store 2301-Katy Mills-ANN-Katy, TX
As a Sales Associate, you are the ultimate brand ambassador. You create authentic connections with customers and guide their shopping journey by offering personalized styling…
Added 8 mins ago
PB
Sales Lead
Premium Brands Opco LLC
Store 0845-Chesterfield Mall-ANN-Richmond, VA
- $13.77 to $17.2 USD / hour
…have a direct impact on both the customer experience and the associate experience. You'll collaborate with the Store Manager to become an expert on store functions, so you are ready to step…
Added 8 mins ago
Sales Lead
Chico's FAS, Inc. paying for Chico's Retail Operations, Inc.
Store 0663-The Streets of Cranberry-Chico's-Cranberry Township, PA
Support associate development, provide coaching feedback, and assist with scheduling, when needed.
Added 8 mins ago
Sales Associate
Chico's FAS, Inc. paying for Chico's Retail Operations, Inc.
Store 0663-The Streets of Cranberry-Chico's-Cranberry Township, PA
As a Sales Associate, you'll be the welcoming face of a customer-centered environment that reflects our culture of hospitality. You'll be part of a team fostering genuine customer…
Added 13 mins ago
Sr. Associate Strategic Planning & Operations
Amgen
Washington D.C., DC
Associate’s degree and 6 years of training and development, learning operations, compliance training, or program/project management experience
Added 13 mins ago
Senior Insider Threat Engineer
Humana
Washington, DC
Hands-on experience with Claude Code or similar agentic AI development tools to build internal utilities, automate policy/detection artifact generation, and support insider threat…
Added 13 mins ago
Lead Service Designer
Humana
Washington, DC
Lead vision definition and concept development projects, user research, analysis and synthesis, concept ideation, prototyping and testing, and implementation planning
Added 13 mins ago
Lead Product Owner
Humana
Washington, DC
Collaborate with business, operations, compliance, technology, and other cross-functional partners throughout the product development lifecycle.
Added 13 mins ago
Process Improvement Lead
Humana
Washington, DC
Build trusted relationships across operations, technology, compliance, markets, vendors, providers, and regulatory partners.
Added 13 mins ago
Registered Nurse - Patient Aligned Care Team
Veterans Affairs, Veterans Health Administration
Washington, DC
Added 13 mins ago
Advanced Health Technician - Telehealth Clinical
Veterans Affairs, Veterans Health Administration
Washington, DC
Added 13 mins ago
Healthcare Financial Advisory Services Associate
Huron Consulting Group
Washington, DC
…changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and…
Added 13 mins ago
CG
FOOD SERVICE WORKER/CASHIER (FULL TIME)
Compass Group, North America
WASHINGTON, DC
- $23.3 USD / hour
- Full-time
Added 13 mins ago
Regional Integration Manager L3
Cherokee Federal
Washington, DC
Professional development, training, and certification support
Added 13 mins ago
CG
CHEF MANAGER
Compass Group, North America
WASHINGTON, DC
- $70,000 to $80,000 USD / year
Proficient in menu development, cost controls, purchasing and inventory with a focus on sourcing and utilizing local food products
Added 13 mins ago
Executive Chef
Compass Group, North America
Washington, DC
As an Executive Chef, you will lead the culinary vision across multiple dining operations, creating exceptional food experiences while fostering an inclusive, high-performing team culture.…
Added 13 mins ago
Senior Threat Hunter
SOS International LLC
Washington, DC
…customer. This role is responsible for conducting threat hunting operations, analyzing data from multiple sources to identify malicious activity, supporting detection and response efforts,…
Added 13 mins ago
Junior Network Engineer
CACI International
Washington, DC
…operating locations. Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated with…
Added 13 mins ago
Instructional Designer - Healthcare Consulting
Huron Consulting Group
Washington, DC
We’re looking for an Instructional Design Associate to join our team. You’ll be part of our commercial eLearning product team within the Healthcare Consulting Business Unit of Huron’s…
Added 15 mins ago
W
Customer Service Associate
Walgreens
FORT WORTH, TX
- $15 to $19 USD / hour
Added 15 mins ago
W
Customer Service Associate - Temporary
Walgreens
MIDDLE VILLAGE, NY
- $17 to $20.5 USD / hour
Added 20 mins ago
CE
Sales Associate - Dadeland Mall
Claires Essentials LLC
Miami, FL
- $14 to $15 USD / hour
As a Sales Associate, you are both a brand ambassador and a certified Piercing Specialist, delivering safe, professional piercing services while creating welcoming, energetic, and…
Added 21 mins ago
TS
Plant Manager
The Scotts Miracle-Gro Company
Carrollton, KY
- $123,500 to $145,300 USD / year
…leadership role, including responsibility for P&L, safety, quality, associate development, production, and financial and inventory…

Goodwill Gulf Coast

Information Technology Manager (46336)

Mobile, AL, United States

$31.25 USD / hour

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Job details

Pay: $31.25 USD / hour
Apply by: Nov 10, 2026
Experience: High school diploma with 5+ years of progressively responsible IT experience, including leadership or supervisory responsibilities; or
Posting language: English
Posted: Oct 8, 2026

Original job description

TITLE: Information Technology Manager DATE WRITTEN: 01/2026

DEPARTMENT: Administration SUPERVISED BY: AVP of Operations

SUPERVISES: IT Support Specialist STATUS: Exempt

Mission Contribution: Leads and oversees information technology services that are critical to Goodwill’s ability to operate retail locations, support mission programs, and deliver administrative services. Through effective management of people, systems, and vendors, the IT Manager ensures technology reliability, security, and continuous improvement in support of Goodwill’s mission and operational goals.

Function

The IT Manager is responsible for overseeing, coordinating, and continuously improving the organization’s technology and communications infrastructure. This role manages the IT Department, supervises IT staff, ensures reliable and secure technology operations, and aligns IT services with the mission and operational needs of the agency, including retail POS systems.

Essential Functions

Supervise, train, assign work to, and evaluate staff.
Set daily and long-term priorities for the IT Department to ensure timely and effective support.
Ensure consistent use of the helpdesk system, documentation standards, and escalation procedures.
Coach staff to provide excellent customer service and professional support to all internal customers.
Address performance issues and support professional development in coordination with Human Resources.
Oversee end-user support for workstations, mobile devices, printers, communications devices, and audio/visual equipment.
Ensure reliable operation and support of retail POS systems, including registers, scanners, peripherals, and connectivity.
Ensure incidents, service requests, and resolutions are properly logged, tracked, and reported in the helpdesk system.
Monitor ticket trends and workloads to proactively address recurring issues and staffing needs.
Escalate complex technical issues appropriately and coordinate resolution with vendors or external service providers.
Ensure all workstations, systems, and applications comply with approved standards for hardware, software, patching, and security.
Oversee user account provisioning, modification, and deactivation to maintain appropriate access controls.
Coordinate with external partners regarding servers, firewalls, network equipment, and system changes.
Ensure endpoint protection, patch management, and system updates are completed according to established schedules.
Maintain accurate IT asset inventories and system documentation using approved tools and processes.
Participate in IT budgeting, purchasing, and lifecycle planning for hardware, software, and services.
Manage relationships with IT vendors, service providers, and contractors.
Evaluate technology solutions and recommend improvements that support operational efficiency, security, and cost control.
Support technology planning efforts aligned with organizational growth, retail operations, and program needs.
Enforce IT policies, standards, and procedures to support cybersecurity, data protection, and operational continuity.
Support audits, cyber insurance requirements, and risk management initiatives as needed.
Ensure staff follow change management and security best practices.
Act as a positive role model by observing safety procedures, personnel policies, and ethical standards.
Review helpdesk metrics and prepare regular performance and trend reports for leadership.
Communicate IT issues, risks, and improvement opportunities in clear, non-technical language.
Maintain regular attendance and availability to support agency operations.
Perform other duties as assigned.

Qualifications

Skills, Knowledge, and Abilities

Ability to lead, supervise, and motivate staff in a service-oriented environment.
Strong customer service and communication skills with both technical and non-technical users.
Ability to prioritize competing demands in a fast-paced environment.
Working knowledge of workstation operating systems, POS systems, Microsoft 365, Active Directory, and mobile devices.
Understanding of basic cybersecurity principles and IT controls.
Ability to maintain confidentiality and handle sensitive information appropriately.
Ability to travel regularly to agency locations as required.

Experience and Education Requirements

High school diploma with 5+ years of progressively responsible IT experience, including leadership or supervisory responsibilities; or
Associate’s or Bachelor’s degree in Information Technology or a related field with equivalent experience.
Experience supporting retail POS environments strongly preferred.
Experience managing or coordinating IT staff or vendors preferred.
Must meet eligibility guidelines directed by our insurance agency to operate company vehicles.

Physical Requirements

Ability to lift and carry objects weighing up to 25 lbs. frequently and up to 75 lbs. with assistance occasionally.
Ability to perform repetitive hand and wrist movements.
Ability to bend, stretch, twist, and stoop as required for equipment setup and troubleshooting.

Working Conditions

Office, retail, and warehouse environments.
Frequent travel throughout the organization’s service territory.
Occasional evening or weekend work to support critical systems or deployments.

Key Performance Indicators (KPIs)

The IT Manager’s performance will be evaluated based on the following outcomes:

Service Delivery
Helpdesk ticket response and resolution times
Reduction in repeat or recurring IT issues
Positive feedback from managers and employees
System Reliability
Uptime and reliability of retail POS systems
Minimal disruption to agency operations due to IT issues
Team Performance
Effective supervision and development of IT Support Specialists
Consistent adherence to ticketing, documentation, and service standards
Security & Compliance
Patch and endpoint protection compliance rates
Proper user access controls and asset tracking
Support of audit and cyber insurance requirements
Operational Improvement
Proactive identification of technology improvements
Effective vendor management and cost control
Clear communication of risks and recommendations to leadership

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More about this job

Skills

Computer technology
Point of sale
Technical support
Documentation
Coach employees
Customer service
Symantec Endpoint Protection
Budget management
Procurement
Retail operations
Cybersecurity
Data protection
Risk management
Change management
Leadership
Technical terminology
Communication skills
Microsoft 365
Microsoft Active Directory
Confidentiality
Carry objects
Troubleshooting
Microsoft Office
Regulatory compliance
Vendor management

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