Assistant Manager II (46663)

TITLE: Assistant Manager DATE WRITTEN: 06/2026

DEPARTMENT: Donated Goods SUPERVISED BY: Store Manager

SUPERVISES: Store Employees, participants/trainees STATUS: Hourly

Mission Contribution:

To ensure the efficient and cost effective operation and stewardship of the Goodwill retail store to maximize profitability and increase employment and/or training opportunities.

Function:

Under the team leadership of the Director of Store Development or the Store Manager, the Assistant Manager is responsible for all aspects of operating a donated goods retail store.

Essential Functions:

• Ensures World Class donor and customer service is delivered consistently by creating a positive experience for every shopper, donor, and team member.

• Trains, develops, supervises, and evaluates team members within the framework of Goodwill policies, procedures, and job descriptions.

• Conducts hands-on training and maintains proficiency in all store positions. Must be a hands-on leader who is actively involved in all areas of store operations and able to meet the physical requirements of each position.

• Oversees the proper handling, processing, merchandising, rotation, pricing, and stewardship of donated goods in accordance with agency standards.

• Monitors store performance and key operational metrics, including sales to budget, donor value, production, payroll, inventory flow, and labor productivity, and takes corrective action when needed.

• Assists with scheduling, payroll management, timecard reviews, and staffing adjustments to support operational and financial objectives.

• Ensures agency property, equipment, supplies, and facilities are properly maintained, secured, ordered, and utilized in accordance with established budgets and agency practices.

• Maintains compliance with all safety, security, loss prevention, risk management, and agency policies, including the timely reporting of accidents, injuries, and unusual incidents.

• Ensures the following statistical counts are completed accurately and in a timely manner:

• Donor Counts

• Cash Counts

• Bank Deposits

• Apparel Hang Counts

• Rotation Counts

• Salvage

• Works with the Director of Risk Management to maintain compliance with Commission on Accreditation of Rehabilitation Facilities (CARF) standards.

• Maintains knowledge of agency programs, operational standards, industry trends, and competitive pricing practices.

• Supports agency initiatives, special events, training programs, and accreditation requirements as assigned.

• Performs other duties as assigned.

Qualifications

Skills, knowledge and abilities: (these are required to enable job holder to perform the essential functions of the job).

• Must be able to interact cordially and productively with a variety of people.

• Must be able to market Goodwill and explain the mission to the general public.

• Ability to use Word, Excel and Outlook required as well as ability to use other office equipment.

• Must be able to take initiative and work well with little supervision.

• Must possess excellent organizational and communication skills.

• Must be able to keep information confidential.

• Must be able to read, write and communicate clearly in English.

• Must be able to maintain an effective working relationship with, and among employees while motivating them to their best performance.

• Must be able to work a flexible schedule, on short notice, including nights and weekends, and regularly in excess of 40 hours per week.

• Ability to function in a hectic work environment with occasional periods of high stress.

Experience and Education Requirements:

• Experience in business (retail) setting.

• High School Diploma or GED required. Associate’s Degree in business or related field or a Bachelor’s degree preferred.

• Basic computer skills.

• Minimum of two years of management/supervisory experience preferred.

• Strong leadership, interpersonal and communication skills.

• Experience training individuals with disabilities and low socio-economic team members.

• Strong problem-solver and decision-maker.

Physical Requirements:

• Able to bend, reach and stand for extensive periods of time and lift up to forty pounds. May be required to lift heavier goods/items with the assistance of another team member.

• Able to perform tasks that require repetitive motion; i.e., tagging or hanging clothes. Manual dexterity is required.

Working Conditions:

Frequent physical exertion; exposure to unfit donated goods; regular travel throughout the Gulf Coast area.

Critical Performance Factors:

• Donor Value

• Budgeted Sales vs. Actual Sales

• Budgeted Profit vs. Actual Profit

• Sales per Labor Hour

• Transaction Value

• Customer Service

• Retention

• Safety/Accident Prevention

• Image

Equal Opportunity Employer/Veterans/Disabled