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Added 1 min ago
A
Project Manager
Actalent
Spartanburg, SC
- $39.02 to $43.27 USD / hour
Engineering Project SpecialistJob DescriptionWe are seeking a diligent and proactive Engineering Project Specialist to oversee and facilitate the progression of projects from order intake…
Added 2 mins ago
Senior Project Engineering Manager, Fossil
Day & Zimmermann
Remote, United States
The Senior Project Engineering Manager leads engineering scope for medium to large power-generation projects across the fossil market, including new gas-fired generation builds, fossil…
Added 4 mins ago
ERP Applications Manager
HITACHI VANTARA LLC
Norman, OK
We’re looking for an ERP Applications Manager with strong expertise in Oracle E‑Business Suite R12 Supply Chain and Manufacturing that is responsible for the strategic direction,…
Added 8 mins ago
Field/Base Communications Network Technician
Leidos
Bremerton, WA
…experience helping the SMIT mission. SMIT is the largest IT services program for the Navy. Under SMIT, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet…
Added 8 mins ago
Senior Advisor - Quality and Safety Operations (RN - Specialist V)))
Kaiser Permanente
Renton, WA
…evaluates recommendations made; influences the completion of project tasks by…
Added 8 mins ago
AU
System Technician (Multiple Positions)
Avista Utilities
Spokane, WA
- $28.77 to $51.67 USD / hour
…desktop and endpoint systems. Works directly with customer and project management office to deliver in-portfolio desktop and endpoint technology and software. Direct responsibility for…
Added 8 mins ago
Project Manager
Maximus
Olympia, WA
Maximus is seeking an experienced Journeyman Program/Project Manager to lead the Rapid FCL Prototype Program. The Journeyman Program/Project Manager will be responsible for leading and…
Added 8 mins ago
Project Manager - Medicaid
Highmark Health
Olympia, WA
Work with business and technical organizations to assemble project teams. Lead Project Managers and Program team in the development and maintenance of comprehensive plans for a defined…
Added 8 mins ago
Sponsorship Program Manager, AWS Global Brand Partnerships
Amazon
Seattle, WA
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Added 8 mins ago
Technical Program Manager III, Advanced Analytics, Google Data Center
Google
Seattle, WA · Kirkland, WA
…everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start…
Added 8 mins ago
Senior IT Program Manager
Qualtrics
Seattle, WA
We are looking for an experienced Senior IT Program Manager to play a critical role in driving the successful delivery of programs that align business priorities with technology strategy.…
Added 9 mins ago
GA
Director, Architecture and Data
GE Aerospace
Bellevue, WA · Seattle, WA · Redmond, WA
- $152,000 to $202,000 USD / year
…Data Fabric, coordinating with the Data Fabric Sr Principal Technical Product Manager and the Principal Architects for Enterprise, Data, Infrastructure, and…
Added 9 mins ago
GT
Senior .NET/C# Application Programmer
Gainwell Technologies LLC
Any city, TX
- $72,800 to $104,000 USD / year
Evaluate existing systems and programs; assist project the manager in assigning tasks and work closely with a team
Added 14 mins ago
Programme Manager (Post-Merger Integration & Carve-Out)
Willis Re Inc
United States
The US Integration Program Manager will drive the execution, governance, and operational cutover of North American workstreams for the Willis Re / BMS Group integration program. Reporting…
Added 19 mins ago
Vehicle System Release (Former SSTM)
Stellantis
Auburn Hills, MI
…objectives in categories of Quality, Cost (Investment and variable), Technical and Timing/Planning. In addition, the VSR must ensure that all critical Key Process Indicators are met at each…
Added 20 mins ago
General Clerk III - Lead
Katmai
Ft. Richardson, AK
Responsible for administrative functions in support of Warriors in the Recruit Sustainment Program (RSP). Plan and execute administrative and personnel functions in support of preparing…
Added 21 mins ago
WP
Manager, AI Search & Digital Authority
Western Pest Services
Parsippany, NJ
- $100,000 to $115,000 USD / year
We're looking for a Manager, AI Search & Digital Authority to lead how our family of pest management brands shows up across traditional search, local search, and emerging AI platforms.
Added 26 mins ago
Program Manager
RWS Group
Seattle, WA
Program ManagerSeattle, USA | Fixed-term contract | Full-timeRWS is looking for a Program Manager who can support our client's facility data program. This role focuses on day-to-day program…
Added 29 mins ago
Data Center Controls Engineer
Google
Chicago, IL · Boulder, CO · San Francisco, CA · Sunnyvale, CA · Thornton, CO
5 years of experience as a program manager or technical program manager.
Added 29 mins ago
Data Center Flex Area Security Manager, Compliance, Strategy, and Risk Management (2nd Shift)
Google
Atlanta, GA · Columbus, OH · Sterling, VA
As a Data Center Security Manager, you deliver full pieces of a project and make significant contributions with minimal guidance. You use your knowledge of security technology, data…
Added 29 mins ago
Strategy Consultant III, Strategic Planning & Analysis
Kaiser Permanente
Atlanta, GA
Effectively manages projects and programs by: assembling standard and non-standard project proposals, including establishing objectives, key stakeholders, milestones, projecting required…
Added 33 mins ago
AS
Technical Program Product Man 3058565
Apex Systems Inc.
North Reading, MA
- $64 to $74 USD / hour
Technical Program Product Manager - Technical Program Product Manager III
Added 34 mins ago
A
Copy of Commercial Manager
AECOM
Baltimore, MD
- $160,000 to $240,000 USD / year
AECOM is seeking a Commercial Manager to be based in our Baltimore, MD office to support the B&P Tunnel Replacement (BPTR) Program among other project opportunities available at AECOM.
Added 37 mins ago
SL
Senior Program Manager - Denver
Slalom, LLC
Denver, CO
- $102,000 to $150,000 USD / year
…business transformation initiatives in roles such as Senior Project Manager, Program Manager, Senior Business Analyst, or Delivery…
Added 37 mins ago
UO
Regulatory and Compliance Coordinator
University of Colorado Denver
Aurora, CO
- $71,517 to $90,970 USD / year
Working closely with the Clinical Trial Medical Director, Clinical Trial Program Manager, principal investigators, institutional review boards, sponsors, and clinical partners, this…

Goodwill Greater Milwaukee & Chicago

Customer Experience Manager

Willowbrook, IL, United States

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Job details

Experience: Two years of college education or experience equivalency, and a minimum of 5 years' experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

RESPONSIBILITY LEVEL:

The Customer Experience Manager (CEM) is responsible for overseeing the customer and donor experience, driving store productivity, and ensuring the achievement of sales and margin targets while maintaining brand standards. This role includes managing Softline's, Front of House operations (shopper track, cash office functions), Purchased Goods for Resale (PGFR), merchandising, and seasonal sets. The CEM will ensure that all merchandise, including PGFR, adheres to company brand guidelines and meets customer expectations. Conducts research, evaluates data, and reports on findings, supporting the development and implementation of policies, procedures, and programs. Has familiarity with the Retail stores operations budget, may provide input into spending decisions, particularly as pertains to vendors, systems, and projects. Typically works on projects and initiatives that span 12 months 2 years.

PRINCIPAL DUTIES:

Focus on store productivity goals while maximizing the value of all donations to achieve budgeted sales and margin through brand standards.
Oversees Purchased Goods for Resale (PGFR), seasonal sets, and merchandise on sales floor, ensuring adherence to company brand standards.
Oversee product rotation for Softline goods to ensure a continuous flow of new merchandise, aligned with seasonal sets and overall product availability.
Supports the oversight of associates and non-exempt leadership providing adequate donation and/or POS coverage. Maintain customer service levels, donation coverage, sufficient flow of new quality product and store environment standards.
Responsible for customer service experience, donor service, staff productivity, troubleshooting, and proper cash controls with the flexibility to also monitor the production and donation operation as needed. Monitor the sales floor as needed.
Accurately enter report data on time and monitor team s accuracy of data entry and timeliness, providing coaching if necessary.
Analyze report data and other relevant documentation to identify trends and areas for improvement, providing actionable insights to store leadership.
Consistently communicate and implement policies and procedures, following up with any team concerns to ensure clarity and adherence.
Regularly monitor the sales floor to ensure compliance with operational standards and safety guidelines, maintaining a clean, organized, and customer-friendly environment.
Recognize individual employee strengths and delegate challenging work assignments to enhance employee satisfaction, development, and overall productivity.
Leading and Developing Talent: May partner with coworkers to advance their development.
Project and Change Management: May serve as a team member, or subject matter expert, for formal or department projects. Contributes ideas and helps develop solutions, while balancing demands of project work and routine job responsibilities. Engages effectively in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.
Problem Solving: Light supervision; works independently. Periodic review of work by manager or direct customer. Researches, analyzes, and evaluates situations and reports on findings. Solves advanced problems.
Technical Skill: Advanced knowledge of professional principles and skills. Comprehensive knowledge of principles, practices and procedures of particular field of specialization.
Community Engagement: Champions Goodwill s community engagement initiatives. Aware of Goodwill s community partner organizational and participates in volunteer opportunities as pertains to role and interest. Participates in industry/knowledge groups.
Responsible for completing other job responsibilities/duties as assigned.

REQUIREMENTS:

Two years of college education or experience equivalency, and a minimum of 5 years' experience.
Forklift certification, if required at site.
Work varied schedule and flexible hours; at least two closing shifts per week and every other weekend as scheduled. Additional nights and weekend shifts may be required to meet business needs.
Must have a working phone that allows for communication accessibility.
Experience in retail and/or production setting.

CORE CULTURAL COMPETENCIES:

Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.
Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.
Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.
Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.
Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

PHYSICAL/SENSORY DEMANDS:

Regularly lifts and/or moves up 10 pounds, frequently lifts and/or moves up to 20 pounds, occasionally lifts and/or moves up to 50 pounds. Moves about to accomplish tasks. Lift: Raises objects from lower to higher position or moves objects horizontally. Stoop, kneel crouch or crawl: Positions self to retrieve objects. Reach: Extending upwards or downwards to retrieve objects. Workers are subject to weather conditions (hot, humid, dry, cold etc.). Workers are subject to human blood, body fluids or tissue. Worker is subject to hazards: proximity to dangerous machinery, moving vehicles, electrical currents, chemicals, or high places. Required to stand for extended periods of time, required to hear and respond to warning devices on equipment, vision Required for while using computer keyboard and work with written and electronic information and to assess store and donation center operations, travel required.

When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case.

Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.

In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.

Equal Opportunity Employer

(GWINT)

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More about this job

Skills

Customer experience
Sales
Leadership
Maintain customer service
Customer service
Troubleshooting
Data entry
Coaching
Documentation
Regulatory compliance
Change management
Adapt to change
Problem solving
Community engagement
Forklift certification
Communication skills
Adaptability
Electronic communication

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