Jobs in the United States

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Added 12 mins ago
Assistant Nurse Manager GYN Oncology
Ascension Health
Nashville, TN
Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
Added 14 mins ago
MS
Advanced Finance Specialist - FPR&A Analyst - Taunton, MA
Military Spouse Jobs & VetJobs
United States
- $110,000 USD / year
An exciting career path with opportunities for continuous learning and development.
Added 19 mins ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
ROCHESTER, NY
- $17 to $23.25 USD / hour
…serve and care for our patients and customers. The courses, learning activities, and resources provided to you in our pharmacy technician training program are designed to give you…
Added 19 mins ago
Emerging Store Manager
Walgreens
ROCHESTER, NY
Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager,…
Added 19 mins ago
Emerging Store Manager
Walgreens
BATON ROUGE, LA
Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager,…
Added 19 mins ago
W
Pharmacy Operations Manager
Walgreens
DES MOINES, IA
- $22.5 to $35.75 USD / hour
…business ethics. Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians.…
Added 19 mins ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
MACHESNEY PARK, IL
- $17 to $23.25 USD / hour
…serve and care for our patients and customers. The courses, learning activities, and resources provided to you in our pharmacy technician training program are designed to give you…
Added 19 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
MACHESNEY PARK, IL
- $17 to $23.25 USD / hour
…serve and care for our patients and customers. The courses, learning activities, and resources provided to you in our pharmacy technician training program are designed to give you…
Added 21 mins ago
Resident Experience & Hospitality Manager
Core Spaces
Cincinnati, OH
Founded in 2010, Core is a vertically integrated real estate investment manager focused on acquiring, developing and managing across the student housing and build-to-rent (“BTR”) sectors.…
Added 24 mins ago
Associate Enablement Manager
Ivanti
Hauppauge, NY · South Jordan, UT
Coordinate the Global Sales Onboarding program from assigning learning and welcoming new hires to tracking progress and maintaining an engaging communication cadence.
Added 26 mins ago
Senior Project Manager
Concentrix
Omaha, NE
We are seeking an experienced Project Manager to lead complex initiatives across multiple teams, stakeholders, and delivery workstreams. In this role, you will guide agile teams, manage…
Added 26 mins ago
Procurement Specialist
Conagra Brands
Omaha, NE
Growth: Career development opportunities, employee resource groups, on-demand learning and tuition reimbursement
Added 33 mins ago
Business Development Manager
COLLETTE TRAVEL SERVICE INC
Waltham, MA
Collette is seeking a Business Development Manager for our Massachusetts territory. The ideal candidate must reside within the territory.
Added 39 mins ago
Department Manager General Merchandise Manager
Barnes & Noble Education
MUNCIE, IN
The Department Manager is a key member of the store leadership team, responsible for leading the daily operations and overall performance of an assigned department while supporting the…
Added 39 mins ago
A
Threat Informed Defense Senior Manager
Accenture
Carmel, IN
- $132,500 to $338,300 USD / year
…works and lives. Empowered with innovative tools, continuous learning and a global community of diverse talent, we drive success in new business architecture that disrupts conventional…
Added 39 mins ago
PA Urology
Ascension Health
Evansville, IN
Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
Added 39 mins ago
Senior Program Manager
Infosys
United States
Infosys is seeking a Senior Program Manager - a strategic leader responsible for driving large-scale transformation and service delivery programs by establishing integrated delivery and…
Added 40 mins ago
Senior Project Manager
State of Indiana
Vincennes, IN
…coaching at all levels of the agency and participating in the development and delivery of project management learning…
Added 40 mins ago
Engineering Manager
State of Indiana
Plainfield, IN
The Engineering Manager oversees engineering and product development across Indiana Correctional Industries' statewide manufacturing operations, providing executive-level leadership to…
Added 43 mins ago
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Clinical Nurse III - Custody Health Services
County of Santa Clara
Santa Clara County, CA
- $91.8 to $123.04 USD / hour
…care of a specific patient population or designated clinical…
Added 47 mins ago
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Advanced Finance Specialist - FPR&A Analyst - Scottsdale, AZ
Military Spouse Jobs & VetJobs
United States
- $110,000 USD / year
An exciting career path with opportunities for continuous learning and development.
Added 53 mins ago
Coordinator of Apprenticeships and Work Based Learning (Grant Funded)
Northwest Shoals Community College
Muscle Shoals, AL
Coordinator of Apprenticeships and Work Based Learning (Grant Funded) Full-Time, Muscle Shoals Campus Salary $52,707.00 - $70,896.00 Annually Starting date for employment is approximately…
Added 53 mins ago
Branch Manager
Herc Rentals
Dothan, AL
…revenue generation, high customer service standards, employee development, and continued excellence in productivity. They will improve the branch’s competitive position as well as…
Added 54 mins ago
Specialty Representative/Senior Specialty Representative - Rheumatology - Birmingham, AL
Amgen
Birmingham, AL
…meaningful careers through challenging assignments, career development, and valuable opportunities such as this opportunity to craft a long-term career with Amgen. The Specialty…
Added 54 mins ago
Medical Science Liaison, Rheumatology - Great Plains/Gulf Coast
J&J Family of Companies
Birmingham, AL
Our Immunology team leads in the development of transformational medicines for immunological disorders and illnesses. You can influence where medicine is going by restoring health to…

Goodwill Greater Milwaukee & Chicago

Customer Experience Manager

Willowbrook, IL, United States

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Job details

Experience: Two years of college education or experience equivalency, and a minimum of 5 years' experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

RESPONSIBILITY LEVEL:

The Customer Experience Manager (CEM) is responsible for overseeing the customer and donor experience, driving store productivity, and ensuring the achievement of sales and margin targets while maintaining brand standards. This role includes managing Softline's, Front of House operations (shopper track, cash office functions), Purchased Goods for Resale (PGFR), merchandising, and seasonal sets. The CEM will ensure that all merchandise, including PGFR, adheres to company brand guidelines and meets customer expectations. Conducts research, evaluates data, and reports on findings, supporting the development and implementation of policies, procedures, and programs. Has familiarity with the Retail stores operations budget, may provide input into spending decisions, particularly as pertains to vendors, systems, and projects. Typically works on projects and initiatives that span 12 months 2 years.

PRINCIPAL DUTIES:

Focus on store productivity goals while maximizing the value of all donations to achieve budgeted sales and margin through brand standards.
Oversees Purchased Goods for Resale (PGFR), seasonal sets, and merchandise on sales floor, ensuring adherence to company brand standards.
Oversee product rotation for Softline goods to ensure a continuous flow of new merchandise, aligned with seasonal sets and overall product availability.
Supports the oversight of associates and non-exempt leadership providing adequate donation and/or POS coverage. Maintain customer service levels, donation coverage, sufficient flow of new quality product and store environment standards.
Responsible for customer service experience, donor service, staff productivity, troubleshooting, and proper cash controls with the flexibility to also monitor the production and donation operation as needed. Monitor the sales floor as needed.
Accurately enter report data on time and monitor team s accuracy of data entry and timeliness, providing coaching if necessary.
Analyze report data and other relevant documentation to identify trends and areas for improvement, providing actionable insights to store leadership.
Consistently communicate and implement policies and procedures, following up with any team concerns to ensure clarity and adherence.
Regularly monitor the sales floor to ensure compliance with operational standards and safety guidelines, maintaining a clean, organized, and customer-friendly environment.
Recognize individual employee strengths and delegate challenging work assignments to enhance employee satisfaction, development, and overall productivity.
Leading and Developing Talent: May partner with coworkers to advance their development.
Project and Change Management: May serve as a team member, or subject matter expert, for formal or department projects. Contributes ideas and helps develop solutions, while balancing demands of project work and routine job responsibilities. Engages effectively in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.
Problem Solving: Light supervision; works independently. Periodic review of work by manager or direct customer. Researches, analyzes, and evaluates situations and reports on findings. Solves advanced problems.
Technical Skill: Advanced knowledge of professional principles and skills. Comprehensive knowledge of principles, practices and procedures of particular field of specialization.
Community Engagement: Champions Goodwill s community engagement initiatives. Aware of Goodwill s community partner organizational and participates in volunteer opportunities as pertains to role and interest. Participates in industry/knowledge groups.
Responsible for completing other job responsibilities/duties as assigned.

REQUIREMENTS:

Two years of college education or experience equivalency, and a minimum of 5 years' experience.
Forklift certification, if required at site.
Work varied schedule and flexible hours; at least two closing shifts per week and every other weekend as scheduled. Additional nights and weekend shifts may be required to meet business needs.
Must have a working phone that allows for communication accessibility.
Experience in retail and/or production setting.

CORE CULTURAL COMPETENCIES:

Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.
Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.
Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.
Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.
Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

PHYSICAL/SENSORY DEMANDS:

Regularly lifts and/or moves up 10 pounds, frequently lifts and/or moves up to 20 pounds, occasionally lifts and/or moves up to 50 pounds. Moves about to accomplish tasks. Lift: Raises objects from lower to higher position or moves objects horizontally. Stoop, kneel crouch or crawl: Positions self to retrieve objects. Reach: Extending upwards or downwards to retrieve objects. Workers are subject to weather conditions (hot, humid, dry, cold etc.). Workers are subject to human blood, body fluids or tissue. Worker is subject to hazards: proximity to dangerous machinery, moving vehicles, electrical currents, chemicals, or high places. Required to stand for extended periods of time, required to hear and respond to warning devices on equipment, vision Required for while using computer keyboard and work with written and electronic information and to assess store and donation center operations, travel required.

When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case.

Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.

In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.

Equal Opportunity Employer

(GWINT)

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More about this job

Skills

Customer experience
Sales
Leadership
Maintain customer service
Customer service
Troubleshooting
Data entry
Coaching
Documentation
Regulatory compliance
Change management
Adapt to change
Problem solving
Community engagement
Forklift certification
Communication skills
Adaptability
Electronic communication

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