Retail Store Manager

Store Manager, Retail

Lead a Store. Grow a Team. Change Lives.

We're looking for a motivated Store Manager to lead daily operations, drive sales performance, develop high-performing teams, and deliver an exceptional experience for customers and donors.

What You'll Do

• Lead all aspects of store operations, including sales, customer service, merchandising, donations, and production.
• Drive revenue growth and achieve sales, budget, and operational goals.
• Recruit, train, coach, and develop Assistant Store Leaders, Supervisors, and Retail Associates.
• Create a positive, engaged, and accountable team culture.
• Monitor store performance and use sales and operational data to make informed business decisions.
• Ensure merchandise is processed, priced, displayed, and replenished to maximize sales.
• Deliver excellent customer and donor experiences while resolving concerns professionally.
• Maintain a safe, clean, and organized store environment.
• Protect company assets through effective loss prevention, safety, and compliance practices.
• Adjust staffing, scheduling, and priorities to meet changing business needs.

What We're Looking For

• Proven retail leadership experience with a track record of achieving results.
• Strong skills in team leadership, coaching, and performance management.
• Ability to analyze sales and operational metrics and take action to improve performance.
• Excellent communication, customer service, and problem-solving skills.
• Ability to thrive in a fast-paced, high-volume retail environment.
• Knowledge of resale, thrift, or secondhand retail operations is a plus.

Qualifications

• High school diploma or equivalent preferred.
• 3–5 years of retail experience required.
• Minimum 3 years of management experience required.
• Experience leading retail operations, production, or high-volume environments required.
• Proficiency with Microsoft Office and business systems.

Physical Requirements

• Stand and walk for extended periods throughout the workday.
• Frequently bend, reach, push, and move merchandise.
• Regularly lift up to 30 pounds; occasional heavier lifting may be required.
• Use cash registers, computers, and other retail equipment.

Why Goodwill Columbus?

• Competitive salary
• Mission-driven work that directly impacts the community
• Career growth and leadership development opportunities
• Supportive team environment built on integrity, accountability, collaboration, and respect