Dispatch Officer

Title: Dispatch Officer Department: Security Work Schedule: Fixed daytime hours Monday-Friday Telework Availability: On-campus Position FLSA Status: Non-Exempt Employee Classification: Regular full-time (staff 30+ hours) Hours per week: 40 Months per year: 12

Job Purpose:

Gonzaga University is looking for a calm, dependable, and service-oriented individual to join our Campus Security & Public Safety team as a Security Communications Dispatch Officer. In this vital role, you’ll be the first point of contact during emergencies and day-to-day operations - supporting the safety of our campus community 24/7.

If you're passionate about helping others, thrive in high-pressure situations, and have a knack for clear communication and attention to detail, this is your opportunity to make a meaningful difference in a dynamic campus environment.

Be part of a team that values integrity, collaboration, and community, and help us ensure Gonzaga remains a safe and welcoming place for all.

Essential Functions:

• 75% - Communications & Systems
• Communications:
• Answer and prioritize emergency and non-emergency calls; dispatch officers or route to appropriate departments Use proper radio protocol and multitask effectively while coordinating service calls Dispatch Plant Services after regular business hours.
• Answer University switchboard calls during closures, holidays, or coverage gaps.
• Assess and triage after-hours maintenance, custodial, IT, and grounds issues at campus properties.
• Notify on-call staff and campus departments of emergencies or unusual incidents after hours.
• Patch officers through to Spokane Police/Fire radio channels as requested.
• Alarms & Access:
• Monitor fire, burglary, panic, temperature, and intrusion alarms.
• Operate and monitor the Persona card access system to secure or unlock buildings, including emergency lockdowns.
• Track and respond to Fire Pager and 911 calls.
• Surveillance:
• Conduct real-time and post-incident video surveillance using campus security camera system.
• Monitor for suspicious activity and alert officers as needed Export video footage upon request by officers or law enforcement.
• Dispatch Records:
• Log all dispatch activity in Omnigo, including calls for service and daily reports.
• Run reports from both Dispatch and Officer Modules.
• Parking & Lost/Found:
• Use T2 system to locate campus affiliates and manage parking records.
• Record and track lost & found items in Crowdfind system.
• 20% - Resource Liaison
• Coordinate services for the campus community with external agencies such as Safe Ride, Uber Health, Detox, Spokane Police/Fire, Spokanimal, Avista, and Lutheran Services.
• Maintain up-to-date emergency and non-emergency contact lists for staff, faculty, and students.
• Provide access to student health information during emergencies, following appropriate protocols.
• Utilize internal systems such as EMS and StarRez to support communication and service coordination.
• 5% Additional Duties as Assigned

Educational Requirement:

• Vocational, Associates, or Technical Degree

Years of Related Experience Requirement:

• 1 year
• In lieu of the educational qualifications, candidates may qualify with equivalent professional experience at a ratio of one year of experience for each year of required education.

Certifications and/or Licensures:

Skills & Abilities:

• Ability to pass a background check.
• Previous experience in dispatch, security, or emergency services is preferred.
• Strong verbal and written communication skills.
• Ability to remain calm and focused under pressure, including in emergency or high-stress situations.
• Basic computer literacy, including proficiency in word processing and data entry.
• Availability to work various shifts, including nights, weekends, and holidays.

Preferred Qualifications:

• Associate’s or Bachelor’s degree in Criminal Justice, Communications, Emergency Management, or a related field.
• Work experience in higher education.
• Proficiency with security and surveillance technologies, including video monitoring systems and card access control.
• Familiarity with Computer-Aided Dispatch (CAD) systems, radio dispatch systems, and records management software.
• Bilingual or multilingual proficiency.
• Knowledge of Clery Act reporting requirements and/or familiarity with campus safety policies and procedures.

The budgeted salary range that the University reasonably expects to offer for this position: $20.00

Pay Range:

Minimum Salary (Non-Exempt): 20.00 Midpoint Salary (Non-Exempt): 24.18 Maximum Salary (Non-Exempt): 28.36 Is this position eligible for relocation reimbursement?: No Is this position eligible for a signing bonus?: No