Front Desk Guest Service Representative

Benefits:

• Employee Discount
• Opportunity for advancement
• Training & development

Our Front Desk Team Members help create a Golden Experience for our families by providing exceptional customer service to guests in person, over the phone and via email. This role is responsible for building relationships with families, supporting daily operations, and helping grow our school through confident program recommendations and enrollment conversations.

In addition to delivering outstanding service, Front Desk Team Members play an important role in:

• Converting trial families into enrolled members
• Promoting program upgrades, camps, parties, and special events
• Retaining current families through proactive communication and relationship-building
• Supporting overall school sales goals and membership growth

Sales Incentives & Growth Opportunities

We reward team members who help grow our school!

Front Desk Team Members are eligible for:

• Sales-based bonuses and incentives
• Gift cards and cash prizes for enrollment goals and promotions
• Recognition through “Shout-Out” Awards and performance contests
• Growth opportunities into leadership roles for top performers

Available shift:

Overland Park

• Saturday: 8:30 AM - 1:00 PM

Lenexa

• Monday: 3:30 PM – 7:30 PM
• Tuesday: 3:30 PM – 7:30 PM
• Thursday: 3:30 PM – 7:30 PM

Additional shifts may become available for pickup.

Why Goldfish Instead of Another Job?

• Make an immediate and lifelong impact on children and families every day
• Work in a fun, upbeat environment that celebrates kids and team success
• Flexible part-time scheduling
• Paid training
• Performance rewards including gift cards, cash prizes, and recognition awards
• Fun and diverse team culture
• Opportunities for advancement and leadership development

You will report directly to General Manager: Kirsten Conrad

Pay

• Starting at $15/hour
• Pay negotiable for highly experienced candidates
• Additional earning potential through sales incentives/bonuses

Requirements

• Excellent customer service skills
• Strong work ethic
• Strong verbal and written communication skills
• Comfortable recommending programs and discussing enrollment options with families
• Reliable transportation to and from work
• Ability to commit to at least 4 months of employment

Helpful Past Experience

While not required, candidates with experience in the following areas often thrive at Goldfish:

• Aquatics
• Babysitting
• Camp Counselor
• Child Care
• Nanny
• Education / Teaching / Instructing
• Daycare / Early Education
• After-School Programs
• Customer Service
• Retail Sales
• Hospitality / Restaurant / Service Industry

Job Type: Part-time

Experience:

• Sales: 1 year (Preferred)

Ability to Commute:

• Lenexa, KS 66219 (Required)

Work Location: In person