Information Technology Manager (INTERNAL CANDIDATES ONLY)

Description

THIS POSTING IS FOR INTERNAL CANDIDATES OF GOLDEN EMPIRE TRANSIT DISTRICT ONLY

This is an Administrative/At-Will/Unrepresented position.

DESCRIPTION:

Manages and oversees the District’s Information technology requirements, along with determining, administering and managing organization-wide software requirements of the District. Manages the technical aspects of District IT-connected projects in a collaborative environment across departments. Oversee, plans, designs, implements and maintains a variety of systems and programs; coordinates assigned activities with District departments, divisions and outside agencies. Develops and administers the District’s IT operating and capital budget proposals; forecasts expenditures; evaluates technology investments, lifecycle costs, and alternatives; monitors approved expenditures; and manages technology procurements and renewals within District purchasing policies and delegated authority; represents the District on issues concerning the various information technology software, hardware, and related products and services managed by the work unit and performs other related work as required.

CLASS CHARACTERISTICS:

The Information Technology Manager directs the District’s information technology and cybersecurity programs and leads technology-related compliance efforts in coordination with executive management, legal counsel, Human Resources, and other responsible departments. Positions assigned to this class are characterized by their independence, autonomy, broad-range of responsibility and accountability for completion of complex and difficult assignments, projects and special studies related to multiple Information Technology and Cyber Security-related programs at various District facilities. This classification is distinguished from the Information Technology Systems Analyst/Systems Engineer in that the Systems Engineer has responsibility for specific, assigned IT specialty areas and projects. The IT Manager directs the work of all IT staff members as well as performs a wide variety of professional level duties including full managerial oversight and direction of the IT work unit.

SUPERVISION RECEIVED AND EXERCISED:

This classification reports to the Chief Executive Officer. This classification supervises all subordinate Information Technology classifications and functions as a project team lead/manager.

CORE COMPETENCIES

• Technical Expertise in Functional Area: Advanced knowledge of Information Technology and Cyber Security systems programs, software, and hardware.
• Effective Communication: Effectively communicating with internal and external stakeholders, orally and in writing.
• Project and Program Management: Leads technology projects and programs from planning through implementation and operational transition, managing scope, budgets, schedules, risks, resources, and stakeholder expectations consistent with District policies and requirements.
• Collaboration: Working collaboratively alongside a variety of internal and external agency stakeholders to effectively achieve District goals and objectives.
• Ethical Public Service: Upholding ethical standards, promoting transparency, and ensuring adherence to workplace ethics, conflict of interest policies, and regulatory compliance requirements.

Examples of Duties The functions and duties listed below represent the various types of work that may be performed. The omission of specific duties does not exclude them if the work is related. Management reserves the right to add, modify, change or rescind work assignments as needed.

• Manages technology vendor and service-provider relationships, including support agreements, licensing, renewals, service requirements, performance monitoring, and escalations; coordinates contract administration and verifies delivery of contracted services.
• Establishes and oversees technology controls that protect the confidentiality, integrity, and availability of District information and support applicable records retention requirements.
• Accomplishes information technology staff results by communicating job expectations; planning , monitoring, and appraising job results; coaching, counseling, disciplining and developing employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Leads the District’s cybersecurity program across on-premises and cloud environments, including identity and access management, endpoint and network security, vulnerability and patch management, security monitoring, and incident response; establishes security standards, prioritizes remediation, and coordinates response and recovery with District leadership, staff, and external providers.
• Conducts cross-training in areas of primary responsibilities as appropriate.
• Provides user assistance and support with all GET’s employees. Has the ability to diagnose and resolve issues quickly and efficiently with patience to work with a variety of teams, users and customers a various skill levels. Maintains quality service by establishing and enforcing organization standards.
• Supervises move, change, install, repair, or removal of servers, workstations, data communications equipment such as network hardware, cables, and wires.
• Leads IT disaster recovery planning and the technology components of business continuity; establishes recovery priorities and objectives with District leadership; oversees backup protection, restoration testing, recovery documentation, and corrective actions; and coordinates technology recovery following significant incidents or disruptions.
• Directs the resolution of complex technology incidents and service outages; serves as a senior technical escalation resource; coordinates staff and vendor response; and ensures root causes, corrective actions, and service impacts are documented and addressed.
• Upgrade systems with new releases and models, make recommendations and upgrade plans as necessary. Research new technologies and determine cost and feasibility based on requests from clients.
• Knowledge of report development utilizing the Microsoft Office suite of applications, and other specialty reports as directed management.
• Directs the design, implementation, operation, and lifecycle management of District technology infrastructure, including servers, virtualization, storage, networks, telecommunications, endpoints, and cloud services. Establishes technical standards, oversees testing and acceptance, and performs advanced technical work as operational needs require.
• Provide supervision, guidance, compliance and adherence to EEO/Affirmative Action Plan related policies and processes to ensure discrimination free workplace.
• Manage work unit in adherence to the Agency Safety Plan (ASP), report observed safety conditions as required.
• Develops, implements, and evaluates goals, objectives, policies, procedures, and work standards for the IT work unit.
• Selects or recommends the appointment of IT staff within delegated authority; manages performance, promotes employee engagement and productivity, and supports professional development.
• Plans, organizes, evaluates, coordinates, and directs the work of technology professionals and technical staff;
• Monitors technology trends and quickly adapts to changing environments;
• Analyzes business problems and makes recommendation based upon findings;
• Provides expert professional technology consultant services to the senior management team, employees, and supervisory staff;
• Evaluates and implements changes in work methods, determines workload methods and standards, and establishes measures of effectiveness;
• Consults with staff on priorities and issues in need of resolution and advises on appropriate course of action;
• Conducts complex research; prepare and present reports including recommendations and conclusions to internal and external stake holders;
• Maintains organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
• Maintains professional and technical knowledge by attending educational workshops and conferences; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Directs technological research by studying organization goals, strategies, practices, and user projects.
• Partners with District departments to identify business and operational technology needs and directs the IT components of related projects, including system integration, network connectivity, access controls, cybersecurity, vendor coordination, implementation, and ongoing support.
• Coordinates technology support for transit systems such as fare collection, payment processing, vehicle communications, and other connected operational applications.
• Manages multiple simultaneous projects with timelines up to several years. Maintains excellent time management and organizational skills goals and plans and maintain timelines and status reports.
• Suggests Capital Projects keeping the needs and requirements of the District and District customers in mind. Researches and evaluates hardware and software technology options along with cost/benefit analysis for future and on-going projects
• Inform, assist and educate Executive Team on technical aspects of District business and projects. Deliver presentations and attend required meetings.
• Reports to work as scheduled which may include early mornings, late nights, evenings, weekends and/or holidays.
• Other related duties as assigned.

Typical Qualifications Any combination of experience and education that would likely provide the required knowledge, skills, and abilities to perform the duties and responsibilities of the classification is qualifying. A typical way to obtain the knowledge, skills and abilities is as follows:

EDUCATION, TRAINING, AND/OR EXPERIENCE:

Bachelor’s Degree from an accredited college or university in computer science, information systems, business information systems, business administration, or a closely-related field, or related field; AND

• Five (5) years of increasingly responsible full-time work administrative and technical experience; OR
• An equivalent combination of training and experience, which provides the capabilities to perform the described job duties;

AND

• Three (3) years of supervisory/managerial experience.

LICENSES AND/OR CERTIFICATES:

Possession of a valid California driver's license with a driving record acceptable to the District is required at the time of appointment and throughout employment. Revocation of license during employment may result in administrative corrective action.

Any of the following professional certifications is highly desirable:

• Certified Information Technology Manager (CITM®)
• Certified Information Systems Security Professional (CISSP)
• Certified Associate in Project Management (CAPM)
• Certified in Governance of Enterprise IT (CGEIT)
• Certified in Risk and Information Systems Control (CRISC)
• Project Management Professional (PMP)
• Google Certified Professional Cloud Architect
• Cisco Certified Internetwork Expert (CCIE)

REQUISITE KNOWLEDGE AND SKILL LEVELS:

• Principles of planning, organization, administration, management, and supervision.
• Tools and techniques of project planning and management;
• Statistics, data management and graphic presentation;
• Program monitoring and evaluation techniques;
• Related computer applications.
• Principles of and current trends in information technology including information systems software and hardware technologies
• Applications life cycle, requirements assessment techniques, information technology security methods.
• Applicable federal, state and local rules, laws and regulations applicable to the use of technology.
• General computer hardware, software and network architectures
• Various hardware platforms, firewalls and security design, technical documents protocols including manuals, schematics, procedures and specifications.
• Communications protocols, telecommunications and information processing environments.
• Principles and practices of leadership, motivation, team building, and conflict resolution;
• Principles and practices of supervision, training, and personnel management.
• Principles and practices of labor relations and employee relations;
• Administrative principles and methods, including goal setting, and program development and implementation;
• Concepts, practices, procedures, methods, and techniques used in planning, coordinating, and implementing programs, projects, strategies, and activities for internal and external audiences.
• Public speaking techniques and practices.
• Methods of maintaining information in digital and/or hard copy files.
• Technical methods of researching, gathering, organizing, and reporting data.
• Methods of prioritizing, planning, and organizing work including effective time and project management techniques.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, community partners and individuals of various ages, socio-economic, and cultural groups.
• Requisite reading, mathematical, written language and verbal skills in order to perform the essential functions of the job as listed herein.
• Strong computer skills.
• Report writing and presentation.
• Knowledge of proper English usage, including spelling, grammar, and punctuation.
• Proficiency with business productivity, collaboration, reporting, and presentation applications, and knowledge of enterprise application administration, integration, access controls, and vendor support.

REQUISITE ABILITIES:

• Establish priorities, set goals and objectives and effectively manage projects and programs;
• Exercise sound, independent judgment within established guidelines
• Recognize problems and to develop effective solutions
• Supervise and evaluate the work of supervisory and technical personnel;
• Represent the District effectively in meetings with governmental agencies, community groups, boards and commissions, and the public.
• Select, train, motivate and evaluate assigned staff;
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Design, write, prepare, produce, and deliver accurate and effective communications; and compose correspondence, reports, and other written materials independently or from brief instructions.
• Analyze, interpret and apply rules, regulations, policies, procedures and contracts.
• Learn and understand the organization and operation of Golden Empire Transit and of outside agencies to successfully complete assigned responsibilities.
• Create, develop and implement training programs.
• Interact professionally with various levels of management, employees and regulatory agency personnel.
• Maintain a calm demeanor in stressful situations.
• Safely operate a vehicle to perform assignments.
• Establish and maintain effective working relationships within the department and with other divisions, departments, vendors, community partners, agencies, and the public.
• Ability to develop and maintain record keeping systems and procedures..
• Ability to develop and present educational programs and/or workshops related to IT projects, programs and infrastructure.
• Ability to communicate effectively both orally and in writing and enforce safety programs and protocols.
• Ability to work independently.
• Ability to handle multiple priorities, organize work, and meet frequently changing deadlines.
• Ability to analyze a wide variety of data and prepare well organized written and oral reports and presentations;
• Ability to build and maintain positive working relationships with other agencies, co-workers, and the public using principles of good customer service.
• Research, compile, and analyze information, develop and evaluate alternatives, reach valid conclusions; prepare reports and supporting recommendations.
• Ability to maintain accurate records, files and databases.
• Follow oral and written directions.
• Ability to effectively represent the District.
• Adhere to established work schedules and timelines.
• Ability to work early mornings, late evenings, holidays, and/or weekend assignments, travel to various locations for off-site meetings and events when required.

ESSENTIAL PHYSICAL TASKS & ENVIRONMENTAL CONDITIONS:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tasks involve the ability to exert physical effort in sedentary to light work which involves lifting, carrying, pushing and/or pulling of objects and materials of light to moderately heavy weight (up to 30 pounds). There is frequent need to stand, sit, stoop, walk, and perform other similar actions during the course of the workday. Regular use of computer monitor and keyboard required. Frequent need to stand, sit, stoop, walk, and perform other similar actions during the course of the workday. Frequent lifting and carrying of objects of varying size and weight ranging from 15–30 pounds. Repetitive use of hands of computer monitor and keyboarding required. Frequent operation of the computer while reading written information. Must maintain the physical condition necessary to: 1) perform tasks in an office setting operating a personal computer, keyboards, and other peripheral equipment; and 2) possess the physical mobility to travel to and between District facilities to attend meetings and conduct field audits and safety reviews. Work involves light to moderate work in an office setting. There is some exposure to the elements and potential exposure to infectious disease or personal harm when working outdoors. There is a frequent need to sit, to stand, to walk and occasional need to lift objects up to 40 pounds. Sit to operate the computer, and have telephone conversations. (F) Walk to move from one office to another. (F) Squat to retrieve stored materials. (S) Twist upper body when setting up presentations and when working at the desk. (F) Use pens and pencils to write - lift, grasp, push. (F) Operate the computer while reading written information. (F) Use a computer to produce documents - push keys. (F) Use a copy machine to copy documents - insert, push. (F) Bend at the waist while lifting materials. (O) Talk on the telephone while taking notes or while working on the computer. (F) Moderate exposure to natural elements when working outside such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises. (O) Work outdoors, ride buses, attend events, etc. (F) Exposure to extreme heat, 90° - 110°, 4 to 8 hours duration while working outdoors. (District requires that employees wear appropriate light clothing and drink fluids to avoid dehydration). Work environment involves minimal exposure to hazards or physical risks, which requires adherence to all safety rules and precautions. (O) Work indoors to operate computer, use telephone and perform office functions. (F) See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents. Hear in the normal audio range with or without correction; hearing sufficient to utilize telephone. Reasonable accommodation for qualified candidates with disabilities will be made on a case-by-case basis. Supplemental Information A background check will be conducted for this classification.

All Golden Empire Transit District employees are designated "Disaster Service Workers" through state and local laws (CA Government Code Sec. 3100-3109). In the event of a declared emergency or any undeclared emergency or natural disaster, that threatens the life, health and/or safety of the public, GET employees may be assigned to assist rescue and relief workers. Such assignments may be in locations, during hours and performing work significantly different from the employees’ normal work assignments and may continue through the recovery phase of the emergency. As Disaster Service Workers, all Golden Empire Transit District employees are expected to remain at work, or to report for work as soon as practicable following a significant emergency or disaster.

Benefits

The District offers an excellent benefits package. You will be permitted to select from the following menu of benefits, in accordance with our policies (that may change from time to time) and after meeting the applicable eligibility requirements, if any:

• Group Health Insurance (medical, dental, vision) the District pays 100% of the health premiums for employee, spouse, and dependents.
• Vacation Benefits
• Sick Leave Benefits
• Contributory Savings Plan (optional enrollment in a contributory savings retirement plan. 6% employee contribution with a 6% employer match).
• Deferred Compensation Plan
• Holiday Benefits (8 holidays)
• Life Insurance Policy for employee, spouse and dependents.